Channelize Live Shopping & UGC
Maximize Sales With Real-Time Live Shopping & Shoppable Videos
Rating
4.6
feedback
85
chart
#2,603
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March 21, 2025
This app is a great idea.Well thought out in presentation with details like a beautify filter. However, set up was very problematic and I am not a newbie to online selling or installing Shopify apps. Support was very nice and tried to be helpful, but there is a 12 hour time difference between India and PDT and they don't work on weekends. You will need the 2 week trial period because there is a lot of waiting for help. Set up was not easy. The companion host app that works on your phone to broadcast the live is not compatible with iPhone16. It is not compatible with iPad. There are not enough easy to understand instructions or videos available to help you trouble shoot on your own. Channelize.io, you need "how to install for dummies" videos with step-by-step instructions illustrated as one goes through installation showing what everything looks like and will look like. The AI help chat on the dashboard is completely useless. I am super disappointed and hope in the future that these issues will be addressed as I would love to try again. You have a great idea, but it needs some serious fine tuning.
March 13, 2023
Streaming quality limit of 720p looked really bad and made our products look fuzzy and muddy. After upgrading to the $99 standard version, we we're not happy to see a channelize watermark on our live shows.
Apologies Mathew for the confusion you had while using our Platform. We noticed you used OBS with our RTMP Support feature, to Go Live for your Shopping Show with external cameras. There are 2 possible reasons for the low-quality of your live stream: 1) The video Bitrate in your OBS Settings may be set to a lower value: The video Bitrate for best quality should be 3500 kbps, and we recommend this in our Help documentation too. So we need to check what was the bitrate with which you went live. 2) The streamed video quality is also unsatisfactory if the RAM or CPU of the computer on which OBS is running is low. For customizing the Watermark on your Shopping Shows to contain your Brand Logo, or hiding the Watermark, you can do it easily from the "Settings" section of your Channelize.io Production Dashboard. We have already shared the steps for that with you via mail. Looking forward to connecting with you and making your Live Shopping Shows successful.