LiveChat: Live Chat App
Live chat software your Shopify store needs to boosts sales
Rating
4.4
feedback
55
chart
#1,741
All reviews
Rating Breakdown
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April 18, 2019
i deleted your stupid and expensive app but its still stuck at my website! why wont it go away? this is not acceptable
Sorry for the issue you're facing. I'd like to get some more details so we can try and resolve this for you. If you contact me directly - support[at]livechatinc.com - and provide your website address we can look into this for you. Thanks for your patience! Daniel, Marketing Team at LiveChat.
Jan. 10, 2019
Really like how easy this app is to use. It also clearly notifies you when an incoming chat is coming in. There is useful information provided on the side of the chat screen that shows you the name and contact info, where the customer is located, the links they've clicked on so far and more.
Dec. 17, 2018
I've only been using this app for about a week but already it is miles better than others i've tried. It is simple to use, and I love the fact that there is also a mobile app too, which definitely helps with customer support and therefore conversions
Nov. 13, 2018
Easy for using, works fast no any bugs at all. Strong recommend for online e-commerce business! Really increase conversion rate!
Nov. 13, 2018
Functional, easy to use, full of information and indicators in order to quickly support customer requests.
Sept. 25, 2018
Useful app for e-commerce store. One thing I just want to request if you can integrate shopify like we can see the shopify details beside the chat box
Sept. 25, 2018
easy to use and effective. Good customer support, quick to react. Good integration in our website. Recommended.
Sept. 8, 2018
Easy to use, great way to connect with our customers and provide instant help for their queries. Highly recommend
Aug. 2, 2018
Installed this app with apprehension as there are lots similar. BUT WOW its so much better than expected. I couldn't recommend this app enough! If you want to get more sales and improve your customer service then install this today...
July 18, 2018
This is the go-to professional app with everything you need. Not only does support check in on you to make sure you're okay, but they even go the extra mile when needed. Great service and app. www.securitystorehouse.com
July 12, 2018
I absolutely recommend using LiveChat for customer support and increasing sales conversions! I was thinking of using an alternative tool first, however I find a fact that majority of the customers is familiar with the brand already as very supportive when they are about to approach us online.
Jan. 24, 2018
LOVE this app! I've been able to help so many people live on the page. Helped sales and engagement.
Jan. 23, 2018
That was a horrible hour of installation and then removal of your LiveChat plugin. We canceled our account immediately. 1) You should not push chat accounts live to the website before finishing "set-up" 2) You should actually remove the chat from the website when it is uninstalled. 3) Not allowing you to remove a profile picture, use of default chat icons, or changing the default greeting is horrible service. Their Shopify Chat integration is flat out broken.