LiveChat: Live Chat App
Live chat software your Shopify store needs to boosts sales
Rating
4.7
feedback
64
chart
#1,310
All reviews
Rating Breakdown
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July 6, 2020
I searched and searched for the best chat app. Not sure why I didn't start with the Gold Standard of chat apps! I have been using a competing chat app for years before coming over to Shopify. It was good, but nothing like this. LiveChat is so intuitive and user friendly. Plus, the support for this is unparalleled! Thank you!
June 24, 2020
We absolutely love LiveChat. We've explored other support apps, and many add more bells and whistles, however, LiveChat focuses on Chat on does a tremendous job at it. Our agents love the "sneak peak" feature because they can start preparing their answers and reply faster. They also love the "simplicity" of the interface which is easy to learn. The ticketing feature, Facebook Messenger and WhatsApp integration work nicely as well. Right now we have all our customer support channels centralized in LiveChat and that has made a big difference. We are also looking into some of their other products like Chatbot which seems to work well. Lastly, their service is great, their team is always online and willing to help! Highly recommend the App and the team behind it.
March 5, 2020
We have used LiveChat for a while now and it works well for almost everything we need out of it. However, the products cards integration with Shopify does not allow you to select product variants. This would be immensely helpful and allow us to give our customers a tailored experience. PLEASE dev this into the integration!
Thanks for the review! This has been added to the list of upcoming improvements to consider. Other than that, there are some great features in development that will be rolling out over the course of the year. Expect a big announcement from us soon.
Feb. 13, 2020
I have used LiveChat for almost 2+ years on and off on my sites. Now I am using LiveChat on my Shopify site. I am extremely pleased with this incredible app and its features. The design is quite brilliant and well executed. But most importantly any time I have a question, I can chat with their support team member 24/7 and get a correct answer within minutes. Now that’s peace of mind.
Jan. 17, 2020
I have been using Live Chat for 7 years now between different websites. Great stable platform, lots of customization options and great customer support. Highly recommended.
Jan. 16, 2020
We have been using Live Chat for many years now. Very easy to install and use. If ever tech assistance has been needed they have always been fast to reply and assist. The recent update and addition of Product Cards has made live chats with customers much better. I look forward to seeing more updates from Live Chat. Yes, I would recommend Live Chat Inc.
Oct. 1, 2019
The analytics were great. The alerts were terrible. Sometimes we didn't get a notification till after the 3rd message from a customer. They got our billing wrong, and shut down our account...twice. Then when we attempted to chat with them they weren't there. So why 3 stars: If you are sitting at your computer with their website up, it's a nice interface, good data, and useful. But if anything goes different, it's a real pain.
Sorry to hear you had billing related problems, Matt - and we agree they shouldn't have happened. We've identified the root cause of the issue and it now works correctly. Fixing your notification issue is a different cup of team. This could be done to many factors, including your device's browser, Internet connection speed, etc. We'll be reaching out to you directly so we can troubleshoot this with you in detail. Lastly, I'm happy to tell you we're going to add even more reporting tools for sales - expect us to reach out to you shortly with more information. Daniel
July 15, 2019
Thought this app would be great i even installed it on my phone for when i was on the go. Literally my phone didn't stop all day not a 30 second break in between the bleeping to say new visitor which was google-bot. no help from support team so i deleted the app. would not recommend.
Daniel from the Marketing team here. Thank you for your review, Amanda. Google bots can be quite a hard task; they’re being shown as a regular visitor within the LiveChat app. It takes more than just a couple of steps (= custom development) to remove them from the application. After reviewing your conversation, I’m pretty sure that’s what my colleague was trying to say. We would be happy to implement the fix for you - please look into your inbox when you get a chance.
May 17, 2019
What a great app. Very useful and helpful. The 30 days try version is completely awesome. I 100% recommand.
April 18, 2019
i deleted your stupid and expensive app but its still stuck at my website! why wont it go away? this is not acceptable
Sorry for the issue you're facing. I'd like to get some more details so we can try and resolve this for you. If you contact me directly - support[at]livechatinc.com - and provide your website address we can look into this for you. Thanks for your patience! Daniel, Marketing Team at LiveChat.
Jan. 10, 2019
Really like how easy this app is to use. It also clearly notifies you when an incoming chat is coming in. There is useful information provided on the side of the chat screen that shows you the name and contact info, where the customer is located, the links they've clicked on so far and more.
Dec. 17, 2018
I've only been using this app for about a week but already it is miles better than others i've tried. It is simple to use, and I love the fact that there is also a mobile app too, which definitely helps with customer support and therefore conversions
Nov. 13, 2018
Easy for using, works fast no any bugs at all. Strong recommend for online e-commerce business! Really increase conversion rate!
Nov. 13, 2018
Functional, easy to use, full of information and indicators in order to quickly support customer requests.
Sept. 25, 2018
Useful app for e-commerce store. One thing I just want to request if you can integrate shopify like we can see the shopify details beside the chat box
Sept. 25, 2018
easy to use and effective. Good customer support, quick to react. Good integration in our website. Recommended.
Sept. 8, 2018
Easy to use, great way to connect with our customers and provide instant help for their queries. Highly recommend
Aug. 2, 2018
Installed this app with apprehension as there are lots similar. BUT WOW its so much better than expected. I couldn't recommend this app enough! If you want to get more sales and improve your customer service then install this today...
July 18, 2018
This is the go-to professional app with everything you need. Not only does support check in on you to make sure you're okay, but they even go the extra mile when needed. Great service and app. www.securitystorehouse.com
July 12, 2018
I absolutely recommend using LiveChat for customer support and increasing sales conversions! I was thinking of using an alternative tool first, however I find a fact that majority of the customers is familiar with the brand already as very supportive when they are about to approach us online.