LiveChat: AI live chat by Text
Best Live Chat Software for a Shopify Store to Boost...
Rating
4.8
feedback
44
chart
#1,003
All reviews
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Oct. 1, 2019
The analytics were great. The alerts were terrible. Sometimes we didn't get a notification till after the 3rd message from a customer. They got our billing wrong, and shut down our account...twice. Then when we attempted to chat with them they weren't there. So why 3 stars: If you are sitting at your computer with their website up, it's a nice interface, good data, and useful. But if anything goes different, it's a real pain.
Sorry to hear you had billing related problems, Matt - and we agree they shouldn't have happened. We've identified the root cause of the issue and it now works correctly. Fixing your notification issue is a different cup of team. This could be done to many factors, including your device's browser, Internet connection speed, etc. We'll be reaching out to you directly so we can troubleshoot this with you in detail. Lastly, I'm happy to tell you we're going to add even more reporting tools for sales - expect us to reach out to you shortly with more information. Daniel
Dec. 17, 2018
I've only been using this app for about a week but already it is miles better than others i've tried. It is simple to use, and I love the fact that there is also a mobile app too, which definitely helps with customer support and therefore conversions
Nov. 13, 2018
Easy for using, works fast no any bugs at all. Strong recommend for online e-commerce business! Really increase conversion rate!
Jan. 24, 2018
LOVE this app! I've been able to help so many people live on the page. Helped sales and engagement.