Locales.ai: AI Translate ‑GPT5
Translate store accurately to multi languages with GPT AI
Rating
4.7
feedback
179
chart
#3,118
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Feb. 5, 2026
DANGEROUS APP Out of nowhere, my account was hit with -207,844 credits no warning, no confirmation, no hard limit, nothing. The app continued consuming credits after my balance was already exhausted, due to their own system not having a proper credit cap (which they later admitted). Support took ages to respond, repeatedly claimed “the team is unavailable,” and dragged the process out while my store functionality was effectively blocked. After granting backend access and waiting through multiple back-and-forths, they finally admitted the issue was caused by their system failure. And their solution? They want ME to pay for HALF of THEIR mistake. Let that sink in: I never approved going over my credit limit I never intended to translate more than my balance Their system allowed it due to missing safeguards They acknowledge this Yet they still demand payment to unlock my account If I don’t pay, I can’t use the app anymore even though the negative balance exists solely because of their broken system.
Feb. 3, 2026
Stay away from Locales.ai. Absolutely unacceptable experience. I strongly advise anyone considering Locales.ai to stay as far away as possible. We have spent over $15K USD on translations using this app, and the result has been nothing short of disastrous. There are huge, obvious bugs that cause product pages to appear half translated in one language and half in another. This is not a minor issue — it completely breaks the user experience and makes a professional e-commerce site look amateurish... What’s even worse is the total inefficiency in handling problems. These issues have been reported weeks ago, multiple times, and to this day they are still unresolved. No clear answers, no timelines, no ownership. Customer support is practically nonexistent. Responses are slow, vague, or simply stop altogether. For a paid tool at this price point, this level of support is frankly unacceptable. To be clear: Massive translation bugs Broken multilingual product pages Weeks of waiting with no resolution No real customer support Money spent with zero accountability This is one of the worst experiences we’ve had. The app is unreliable, the support is missing, and the overall product quality is extremely poor. Avoid Locales.ai. A complete waste of time and money.
Feb. 1, 2026
No customer service whatsoever, avoid this app at all costs, I do not recommend it!!!
Jan. 24, 2026
Just started using Locales.ai. The support team is fantastic! And the app is very easy to use. So far so good!
Jan. 23, 2026
Great app so far, it is simple to use and works effectively. Also they got really good customer support <3
Jan. 16, 2026
Hello, I would like to use Locales.ai to translate a Shopify store (multiple languages). I contacted support twice over the past few weeks (two different email addresses), but haven’t received any reply. I’m leaving this review in the hope of getting a response, as I’m genuinely interested in using the app. Thank you.
Jan. 14, 2026
This app is a game-changer! It even helped me translate product metafields and some parts of Liquid code I had in my theme. The support is super professional, I recommend it!
Jan. 14, 2026
Very practical! The customer service team was also very responsive. I highly recommend it.
Jan. 13, 2026
paid basic type USD9.99/month, 5 languages can be chosed, they only can translate 1-14%， others need credit, There are 50 products in our store, they charge by words for translate, need to buy credit, If I want to translate full of our website with 5 languages, I need at least 25000000 credits, USD1=1000 credits, I need USD2500 for translate only 5 languages, it is stupid app
Jan. 8, 2026
Super Fast than other app that I used before which is a great experience! Recommended.
Jan. 8, 2026
Amazing and reliable app, AI translation is much more in contextual then other apps I have tried and the support is just on point! Highly recommended A++++
Dec. 16, 2025
Great App. Best on the Appstore right now. Very easy to navigate and clear overview.
Dec. 12, 2025
A good tool, simple and intuitive, it has helped me translate the page into multiple languages in a short time and with few resources.
Dec. 5, 2025
Bisher sind wir sehr zufrieden. Es funktioniert alles einwandfrei und die App ist übersichtlich.
Dec. 4, 2025