Langwill：AI Language Translate
Translate store into multi language & currency to go global.
Rating
4.5
feedback
612
chart
#2,550
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
9%
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Less than a day
21%
-
Less than a month
31%
-
Less than a year
30%
-
More than a year
9%
Reviews Summary
The reviews for the Langwill Shopify App are overwhelmingly positive, with users praising the exceptional customer service provided by the support team. Many users highlighted the fast response times, efficiency, and helpfulness of the customer service representatives. Additionally, users appreciated the time-saving aspect of the app, with some mentioning that it saved them a lot of time. However, there were a few negative reviews regarding unexpected charges, poor translation quality, and issues with the app's functionality. Some users reported problems with translations, unexpected charges despite free trials, and difficulties with the app's user interface and AI translation capabilities.
Highlights
Review RSS Feed
All reviews
Jan. 22, 2026
Nice app, good translations
Thank you so much for your kind feedback! 😊 We’re glad to hear you’re enjoying the app and that the translations are working well for you. If you ever need help or have suggestions, feel free to reach out — we’re always happy to assist! Best Regards, Kim|Langwill Support Team of CWILL
Jan. 21, 2026
Dangerous for brand image – Zero context awareness I installed this app expecting smart, context-aware AI translations, but the results were disastrous and unprofessional. I run a jewelry store, and the translations were completely literal, missing the context entirely: Embarrassing Menu Errors: It translated jewelry "Cuffs" to "Esposas" (Handcuffs/Wives), "Outlet" to "Salida" (Physical Exit Door), and items to "Juguetes" (Children's Toys). Grammar & Tone Issues: The text constantly switches between formal ("usted") and informal ("tú") within the same paragraph. It also fails basic gender agreement rules (using masculine adjectives for feminine nouns like "joyas"). If I have to manually rewrite every single line to avoid scaring off customers with broken Spanish, there is no point in paying for this app. The free native Shopify tools do a better job than this. Not recommended for professional stores.
Hello Ana, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the experience you had and fully understand how critical accurate, context-aware translations are for a professional jewelry store. After reviewing your case, we identified that the translations were generated using a basic translation engine, which can result in literal wording, tone inconsistencies, and grammar issues when industry-specific context is required. We also confirmed that glossary rules only apply to new translations and require a full retranslation to take effect. We take your feedback seriously and are actively improving how we communicate glossary usage, tone consistency, and translation context to prevent similar issues in the future. Our team has since reset your translation quota and provided additional credits so you can retranslate your store with improved accuracy. We truly appreciate you bringing this to our attention. Feedback like yours helps us improve our product and better serve professional merchants. If you decide to revisit the app, our support team is always here to assist and ensure a smoother experience. Best Regards, Nona| Langwill Customer Support Team
Jan. 15, 2026
Absolutely fantastic! We had some detail issues with our website Chronofactum.com/en and the Langwill support was extremely fast, kind, professional and simply fantastic. Thank you very much again!
We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product. Thanks again! Sophie|Langwill Customer Support of CWILL
Jan. 14, 2026
We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product. Thanks again! Kim|Langwill Customer Support of CWILL
Jan. 11, 2026
Customer service is amazing, very efficient and helpful.
We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product. Thanks again! Sophie|Langwill Customer Support of CWill
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