Langwill：AI Language Translate

Hi Jannek Gordon, I’m really sorry to hear about your experience, and I completely understand how frustrating this must have been for you. It was never our intention to cause confusion or make the process feel unfair. I want to sincerely apologize for the unexpected charges and the lack of clarity around the translation feature. Your feedback is incredibly important, and we’re taking it seriously as we work on improving both the app and how we communicate pricing. With our previous conversation through customer service, we were able to walk you through the words that needed to be translated and explain how much word credit was required in total. We also customized a word credit package specifically for your needs to help reduce the cost as much as possible. To make this right, we’ve processed a refund of $194 to your account. Once completed on your end, you should see the amount reflected in your original payment method shortly. We hope that through our communication, we are now on the same page and everything has been clearly and comprehensively explained. We truly apologize for how this situation made you feel, and we appreciate your patience in giving us the chance to correct it. If there’s anything else we can do for you, please don’t hesitate to let us know.❤️ Looking forward for your reply. ❤️

Hi Gidion,❤️ This is Nova again from Langwill Suppport Team of Channelwill. 💕Thank you for your thoughtful review and for sharing your experience with the app. We’re really glad to hear that I was able to help you get everything set up and running smoothly.❤️ We’re always looking for ways to improve, so if there’s anything we can do to make your experience even better, please don’t hesitate to let us know. Your feedback means a lot to us. ❤️ Thanks again for your support! ☺️

Hello there, This is Sophie from Langwill Support. Thank you so much for your feedback and for using our app! 💞 We're glad to hear you find the app helpful. We also appreciate your note about the UI being a bit confusing when updating content on the site. We're continuously working to improve the user experience, and your insights are incredibly valuable in helping us do that. If you have specific suggestions or examples of where the UI felt unclear, we'd love to hear them. Your input can help us make improvements that benefit all users. Thanks again for taking the time to share your thoughts! 🌹 Best Regards, Sophie|Langwill Customer Support

Hello Felix, This is Sophie again from Langwill Support. Thank you for taking the time to write your feedback! 🌻 We greatly appreciate the initiative to complete our survey. It's an honor for us to provide excellent service to you, and it's evident that we fell short of your expectations. Your response demonstrates that we have room for growth and can do better. If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share. Best Regards, Sophie|Langwill Customer Support

Hello👋 We appreciate you dedicating time to share your feedback with us. Your participation in our survey is valued, and we're honored to serve you. However, it's clear we didn't meet your expectations, and your insights highlight areas where we can improve. 😊 We would greatly appreciate any specific suggestions you may have to enhance your experience with us. Thank you!🌹 Sophie | Etranslate Support

Hello👋 Thank you for taking the time to write your feedback! We greatly appreciate the initiative to complete our survey. It's an honor for us to provide excellent service to you, and it's evident that we fell short of your expectations. Your response demonstrates that we have room for growth and can do better. 😊 If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share. Have a lovely day!~🌹 Sophie | Etranslate Support

Thank you for sharing your experience with us. It's good to hear that the switcher looks great, but I understand that the sizing limitations can be frustrating. Have you tried reaching out to the manufacturer or support team to see if there are any solutions or workarounds for this issue? They may be able to provide some helpful tips or suggestions. -Joewelyn 🌹 -Sophie🌹

Thank you for your review and feedback! We are glad to hear that you had a great experience with our live chat support. We appreciate your suggestion regarding integrating with chatgpt or adjusting the tone and style of the translation. We will definitely take this into consideration as we continue to improve and enhance our app. Thank you for choosing our service and we hope to continue providing you with the best experience possible. - Joewelyn

Hello Privatina, Thank you for sharing your experience with us. It is our pleasure to provide the best possible service to our valued users. We deeply apologize for the inconvenience, we will keep improving our app for your better experience. Please let us know if there is anything else we can help you with, you can reach us via live chat or email, we are available 24/7 to help. Best Regards, Etranslate Team

Hello Cozy Glow, Thank you so much for your approval, and we are so happy that you are satisfied with our app and service!!!🤩 We are always here if you need our help or if there is anything that we can help with! Cheers!🥂 Best regards, Etranslate Team

Hello inchiostro and paper, Thank you for sharing your experience with us. It is our pleasure to provide the best possible service to our valued users. Please let us know if there is anything else we can help you with, you can reach us via live chat or email, we are available 24/7 to help. We look forward to the next time when we will be able to serve you again. Have a good day Best Regards, Etranslate Team

Hello there, Thank you for sharing your experience with us. It is our pleasure to provide the best possible service to our valued users. Please let us know if there is anything else we can help you with, you can reach us via live chat or email, we are available 24/7 to help. We look forward to the next time when we will be able to serve you again. Have a good day Best Regards, Etranslate Team

Hej där, Vår app kan översätta innehåll från tredjepartsappar, hårdkodad text, taggar och andra resurser som inte är tillgängliga från Shopify API. Du kan översätta det med hjälp av sidelement. Vi har redan tilldelat en agent för att hjälpa dig med hur du använder den här typen av funktion. Du kan alltid nå oss när som helst om du behöver hjälp. Vi finns alltid tillgängliga för att hjälpa dig. Vänliga hälsningar, Etranslate Team

Hello there, Thank you for sharing your experience with us. It is our pleasure to provide the best possible service to our valued users. Please let us know if there is anything else we can help you with, you can reach us via live chat or email, we are available 24/7 to help. We look forward to the next time when we will be able to serve you again. Have a good day Best Regards, Mark| Etranslate

Hi Go Get It Grip Socks, We are so glad to get your approval about our service! We are also glad to hear from you if you meet any other problems or questions, and we will try our best to help you! Feel free to tell us if you have any suggestions or any other problems! We are always here if you need us!💗 Best regards, Ruby | Etranslate

Hi there, Thank you so much for your approval! We are so glad that we can help you! On the other hand, feel free to tell us if there is anything we could help and improve! We are so willing to give you a satisfying service and using experience! Sincerely, Ruby from Etranslate team