Langwill：AI Language Translate

Hello Handicraft Trend, This is Nova from the Langwill Support Team at CWILL. Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the unexpected charge after exceeding the 30,000-word translation limit during your trial period. We noticed that you have not yet reached out to our support team regarding this matter. If you had contacted us directly, we would have been happy to review your case and assist you with a refund request. To clarify, the charge occurred because your translation usage exceeded the 30,000-word limit included in the trial plan. When the Auto Charge feature is enabled, the system automatically purchases additional translation credits once the included quota has been used, allowing translations to continue without interruption. You can review or disable this option anytime by going to Settings > Account > Auto Charge. If you prefer to avoid additional charges, we recommend turning this feature off. Once disabled, translation will stop after the included quota is reached, and no further charges will be applied. We would still like to help resolve this matter. If you would like to request a refund, please reply to our support email thread, and our team will prioritize reviewing your case and assisting you as soon as possible. We truly appreciate your feedback and the opportunity to improve your experience with Langwill. We look forward to assisting you and resolving this issue. Best Regards, Nova| Langwill Support Team

Bonjour, Ici Nova de l'équipe d'assistance Channelwill. Nous avons récemment pris connaissance de votre avis négatif (1 étoile) et nous sommes sincèrement désolés de votre expérience. Nous mettons tout en œuvre pour fournir des traductions précises et une configuration simple, et nous sommes navrés d'apprendre que le service n'a pas fonctionné comme prévu sur votre boutique. Concernant les problèmes de traduction, sachez que nombre de nos marchands obtiennent d'excellents résultats une fois l'application correctement configurée. En effet, la configuration peut parfois nécessiter quelques ajustements en fonction du thème ou du code personnalisé. Si vous aviez contacté notre équipe d'assistance plus tôt, nous vous aurions accompagné avec plaisir, étape par étape, pour que les traductions fonctionnent correctement sur votre boutique. Nous avons également noté votre préoccupation concernant la facturation pendant la période d'essai gratuite. Si vous souhaitez obtenir un remboursement, veuillez nous contacter directement. Nous serons ravis de vous aider et de résoudre votre problème de facturation. ❤️ Si vous souhaitez donner une autre chance à notre application, nous serons heureux de vous aider à la configurer correctement, de vous expliquer le fonctionnement des fonctionnalités et de nous assurer que les traductions s'affichent correctement à l'avenir. Votre satisfaction est notre priorité et nous tenons à rectifier la situation. 😊 Merci et à bientôt pour nous aider davantage.

Hi there, My name is Emma from Langwill Customer Support Team of Channelwill. We appreciate the time in leaving a review. We understand we might not have fulfilled your requirements from the app, and we would love to take the opportunity to address any issues you are experiencing if you may, please. We have also reached out to you separately via email. We are willing to address any faults and issues as we are committed to provide the best possible user experience. Kindly share with us your feedback and we are happy to listen. Please feel free to send us a message anytime as you require help. We are always available to provide support 24/7. Thank you again. Emma Langwill Customer Support Team

Hallo, Dit is Kim van het Langwill Support Team. Bedankt dat u de tijd heeft genomen om uw feedback met ons te delen. Wij waarderen uw opmerkingen en begrijpen uw zorgen. We zijn blij te horen dat u de vertalingen nauwkeurig vindt en dat de app goed voor u werkt. We begrijpen echter uw zorgen over gegevensopslag en -toegang. Bij Langwill geven we prioriteit aan de privacy en veiligheid van gebruikers en we werken voortdurend aan het verbeteren van onze service om ervoor te zorgen dat deze voldoet aan de hoogste normen van transparantie en gebruikerscontrole. We onderzoeken actief mogelijkheden om meer flexibiliteit te bieden rond gegevenstoegang, en uw input is van onschatbare waarde om ons te helpen bij het vormgeven van toekomstige updates. Dat gezegd hebbende, respecteren we uw aanbeveling om andere oplossingen te overwegen, zoals de native app van Shopify, en waarderen we uw mening. We streven er altijd naar om te verbeteren en de best mogelijke ervaring te bieden, en uw feedback speelt een belangrijke rol in dat proces. Als u besluit om ons nog een kans te geven of als u nog vragen heeft, aarzel dan niet om contact met ons op te nemen. We staan klaar om u te helpen! Met vriendelijke groet, Kim|Langwill Team

Hello There, Thank you for taking time sharing your feedback. This is Kim from the Langwill Support Team. We’re truly sorry to hear about your experience and the issues you’ve encountered with the app. We completely understand how frustrating it must be to see your translations affected, and we want to make things right as quickly as possible. To help us investigate and restore your setup, could you please share a few details? 1) The name or URL of your store 2) When the issue started occurring 3) Any recent changes or updates made before the problem appeared Our technical team will prioritize your case and work on resolving this immediately. We value your trust and appreciate the opportunity to make this right. Thank you for bringing this to our attention—we’re committed to ensuring your store runs smoothly and securely. Warm regards, Kim|Langwill Team

Dear Chris, I hope you're having a great day! We sincerely appreciate you taking the time to leave a review rating for our app. We understand that encountering issues with an app can be frustrating, and we truly regret any confusion or inconvenience this may have caused. Our goal is to ensure that every user gets the best possible experience, and we’d love the opportunity to address any concerns you have. If the issue you faced was related to some texts on your page not being translated to German, we’d be happy to guide you through the setup and functionality to ensure you’re getting the most out of our app. If you’re open to it, our support team is ready to assist you one-on-one and walk you through any challenges you may have faced. Would you be available for a quick chat or a troubleshooting session at your convenience? Your satisfaction is our top priority, and we’d love to turn your experience around. Looking forward to hearing from you soon! 🌹 Sincerely, Kim|Langwill Customer Support Representative

Hello there, We sincerely apologize for the inconvenience caused. After reviewing your account, we found that you had initially activated the free trial on October 17, 2024, at 11:40 PM. Since the trial was used up, when you re-applied for the service, the system automatically charged you. We deeply regret the lack of clarity in our product communication, which led to this misunderstanding. Thank you for bringing this to our attention. Once again, we apologize for the trouble this has caused you. If there is anything further we can do to assist you, please do not hesitate to let us know. Langwill Team

亲爱的熵亮， 我希望这封邮件对您有好处。我想就您最近的评论以及您在我们的服务中遇到的问题与您联系。我真诚地感谢您的反馈，并且很遗憾听到您的体验没有达到您的期望。 我了解您在同步主页 SEO 资源时遇到了困难，我想向您保证，我们会认真对待这些问题。我们的团队在问题提出的当天就解决了该问题，但我想知道您是否仍然遇到任何问题。 对于近期更新给您带来的不便，我们深表歉意，本月我们为您提供 50% 的折扣。我们真正重视您的业务，并希望确保您感到得到支持。 如果您可以向我提供有关您当前情况的更多详细信息，我将非常乐意协助您同步主页 SEO 并根据需要翻译文本。您的满意对我们很重要，我们希望确保您的一切顺利进行。 感谢您的耐心等待，期待尽快收到您的回复。 此致， 新星|兰威尔

Hello There, Thank you for your feedback. We want to clarify that Langwill can translate Willdesk articles. Please refer to the following article for detailed instructions on how to set up translation for your Willdesk Help Center: https://support.langwill.com/article/wquery/article_id-pjcxbwcs-342041 Thank you for your understanding, and we look forward to assisting you! Best Regards, Lynn|Langwill Support Team

Hello there, We're genuinely sorry to hear about your disappointing experience with our translation app. 😔 We understand the frustration of unexpected changes to paid plans and the lack of communication. Our aim is to provide a seamless experience, and we apologize for falling short in this instance. Please know that we take your feedback seriously, and we're actively working to improve our communication and customer service processes to ensure a better experience for all our users. If there's anything specific we can assist you with or if you have further feedback, please don't hesitate to reach out. We appreciate your patience and understanding. Best Regards, Sophie | Etranslate Support Team

Hello there, I hope this message finds you well. First and foremost, I want to express our sincere gratitude for taking the time to share your thoughts and experiences with us. Your feedback is incredibly important to us, and we genuinely appreciate the opportunity to address any concerns you may have. Nevertheless, I observed that the overall score you provided was less than perfect, and we regret knowing that you were unable to reached out to our team for your guidance. Please let us know how we can help you further. In addition, we want to ensure your entire experience with us is nothing short of exceptional. Your insights are crucial in helping us continually improve, and we'd love to better understand your overall experience to address any areas that may have fallen short of your expectations. Best Regards, Kim|Etranslate Support Team

Hello There, Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you've had with our customer service. Your feedback is incredibly valuable to us, and we take it very seriously. We understand your frustration with the bugs in our application and the delays in resolving them. This is certainly not the level of service we aim to provide, and we deeply regret any inconvenience it may have caused you. We are actively working on improving our application and addressing any issues that arise. Your feedback helps us identify areas for improvement, and we will take immediate steps to ensure that similar issues are avoided in the future. We would greatly appreciate the opportunity to make things right for you. Please reach out to us directly with any specific concerns or issues you're encountering, and we'll do everything we can to assist you promptly. Once again, we apologize for any inconvenience, and we thank you for bringing this matter to our attention. Best regards, Nona ETranslate Team

Hello There, We are truly sorry to hear about your negative experience with our app. It is never our intention to cause frustration or inconvenience to our users. We take your feedback very seriously and would like to address your concerns. First and foremost, we apologize for any confusion regarding the charges during your free trial activation. We understand the importance of transparency, and we strive to ensure that our billing processes are clear and straightforward. We will investigate this matter further to ensure that such issues are resolved and prevented in the future. Regarding your experience with our support team, we apologize for any inconvenience caused by the delay in addressing your refund request. We aim to provide timely and efficient support to all our users, and we regret falling short of your expectations in this regard. We will review our support processes to ensure that we can better assist our users in the future. In response to your question about the translation limit, we understand your concerns and will investigate this matter to ensure that our billing system accurately reflects the usage of our services. We apologize for any confusion or inconvenience caused by this discrepancy. Once again, we sincerely apologize for the negative experience you had with our app and support services. Your feedback is invaluable to us, and we are committed to improving our services to better meet the needs of our users. If you require any further assistance or would like to discuss this matter further, please do not hesitate to contact us. Thank you for bringing this matter to our attention, and we appreciate your understanding and patience as we work to resolve it. Sincerely, Nona ETranslate Team

I'm sorry to hear about the frustrations you've experienced with our service. Your feedback is crucial to us, and we apologize for any inconvenience caused. We understand the urgency of your situation and the impact it's having on your business. We sincerely apologize for falling short of your expectations and for any inconvenience caused. Your satisfaction is our priority, and we're committed to regaining your trust. One of our team members is currently in contact with you to resolve the problem you are experiencing. Your kind response and cooperation are greatly appreciated. Should you have any further concerns or require assistance, please don't hesitate to reach out. Thank you for bringing these issues to our attention, and we appreciate your patience and understanding. Sincerely, Nona|Etranslate Team

We sincerely apologize for the disappointment you've faced with our app. Your feedback about outdated translations and the non-functional auto-update feature is invaluable, and we're actively addressing these issues with our development team. Regarding the recent update on word limits, we apologize for any oversight in communication. Your concerns are noted, and we're working to improve transparency about updates affecting our users. We understand the frustration, and we're committed to making things right. If you're open to it, please reach out to us at so we can discuss your specific concerns and work towards a resolution. Thank you for your patience, and we hope to have the opportunity to improve your experience. Best regards, Maiadel // Etranslate Customer Support

Bonjour à tous, Nous nous excusons sincèrement pour la frustration et les désagréments que vous avez subis avec notre service clientèle et les problèmes que vous avez rencontrés avec la fonction glossaire. Nous comprenons l'importance d'un service fonctionnel et regrettons profondément de ne pas avoir répondu à vos attentes. 😥 Vos commentaires nous sont précieux et nous tenons à vous assurer que nous prenons cette question au sérieux. Nous recherchons activement la cause profonde du problème afin de mettre en œuvre une solution permanente. Nous reconnaissons que le retard important dans la résolution du problème et le manque de communication efficace de notre part n'ont pas été à la hauteur des normes de service que nous nous efforçons de fournir. 🌹 Une fois encore, nous vous présentons nos excuses pour les désagréments que vous avez subis et nous nous engageons à faire en sorte que vos préoccupations soient résolues de manière satisfaisante. Nous vous remercions d'avoir porté ce problème à notre attention et nous apprécions votre patience pendant que nous nous efforçons de rectifier la situation. 🤗 Si vous avez d'autres détails à nous communiquer ou d'autres préoccupations, n'hésitez pas à nous contacter directement. 😊💓 Je vous prie d'agréer, Madame, l'expression de mes salutations distinguées, Sophie | Etranslate Support

Hello there, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience fell short of your expectations, and we appreciate your honesty. We understand that everyone's perspective is unique, and we would love the opportunity to learn more about your specific concerns. Your insights are crucial for us to identify areas for improvement and ensure a better experience for all our customers. If you could provide more details about what aspects you found lacking or what issues you encountered, we would be grateful. Our goal is to address any issues promptly and make the necessary improvements to enhance our service/product. We are committed to providing the best possible experience for our customers, and your feedback is invaluable in helping us achieve that. We hope you'll consider giving us another chance to meet or exceed your expectations in the future. Thank you for your time and consideration. Best regards, Mariadel 🌟 Etranslate Customer Support

Hello there, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the current limit on product translations. We understand that this may not meet the needs of all our customers, and we are continuously working to improve our app and cater to our users' needs. We appreciate your suggestion and will take it into consideration for future updates. Please don't hesitate to contact us if you have any further concerns or feedback. Best regards, Sophie|Etranslate Team

Thank you for bringing this issue to our attention. We apologize for the inconvenience and frustration you experienced with our translation app. We take customer feedback seriously and will work to address the issues you mentioned, including improving our customer service. We understand that you are seeking to cancel the bill through Shopify and we will ensure that this is processed promptly. Again, we apologize for any inconvenience caused and appreciate your feedback. -nona