Langwill：AI Language Translate
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Painful to find some content that requires translation. Fast support but app has no improvements for some time now. I utilise a paid for (albeit standard) theme and when I make a change, sometimes it take a long time to find the untranslated entry. I have to paginate through pages and pages of other text before finding what I'm looking for. Interface is also a little old. It takes some time to get images "translated". I still have this installed right now, but I am actively looking at other translation apps.
Hello There, This is Kim from the Langwill Support Team of CWILL. 🌹 Thank you for taking the time to share your honest feedback. We truly appreciate you recognizing the responsiveness of our support team, and we’re sorry to hear that the experience with locating untranslated content and image translations has been frustrating for you. We understand how time-consuming it can be to search through multiple entries after theme changes, especially when managing a growing store. Your feedback about improving searchability, navigation, and the overall interface is valuable, and we’ve shared these points with our product team for further review. Regarding translated images, processing times can sometimes vary depending on theme structure and Shopify synchronization, but we understand the delay can impact workflow efficiency. We appreciate that you’ve continued using the app despite these challenges, and we’d still love the opportunity to improve your experience. If you’re open to it, please reach out to our support team with specific examples of the untranslated entries or workflows causing the most difficulty so we can investigate possible optimizations or workarounds for your store setup. Best Regards, Kim|Langwill Support Team of CWILL
Almost good, but there are always problems coming up. I currently get random symbols/words showing up on the site, which are not listed in the translations list. They just appear on the site. You cant fix it. And the support is not very rushed to fixed it since it has been a week of a random word in my navigation which they didn't fix. I always get we will pass it to the team and let you know. But no one let me know anything and the problem persists. The automatic translation is bad. And I am a bit afraid to pay for the AI translation plan seeing how half working the app already it. The glossary also works halfway. The manual translations get overwritten, or just dont save at all. Maybe writting this review gets me faster support because we already spent too much time going back and forth with this app.
The translation quality is poor, similar to google translation level. It doesn't feel like an AI translation and has negatively impacted SEO. After using this app, the number of pages has increased significantly, but impressions have decreased to 20% since installation.
We appreciate you taking the time to share your feedback about our translation service. Your experience is important to us, and we apologize for the issues you've encountered. Translation quality is a top priority for us, and we're constantly working to improve our AI technology. We're surprised to hear that you felt our translations were comparable to Google Translate, as our system is designed to provide significantly higher accuracy. Thank you for your feedback, and we look forward to the opportunity to improve your experience Best Regards, Nova- Langwill Team
The app is not working properly on the website, I tried to add the switcher with no luck
Thank you for bringing this to our attention. We apologize for the inconvenience you have experienced. Our team is currently investigating the issue and working on a solution to ensure that the app works seamlessly on our website. In the meantime, please feel free to contact our customer support team for further assistance with adding the switcher. Thank you for your patience and understanding. Belle | Etranslate Support
The translation is not that good. Yes, I use it for now. But till I find a better solution. because if you upload an Excel file and change everything manually. High possibility that the app's translations is changed the next day. Same products, same text, different result
Thank you for your feedback about our app's translation feature. We apologize for any inconvenience caused by the inaccuracies in the translations. We understand that you are using our app for now, but are actively searching for a better solution. We appreciate your honesty and hope that we can work towards improving our translation feature to better meet your needs in the future. Thank you for choosing us for now and we apologize again for any inconvenience caused. - Nona ❣️
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