Langwill：AI Language Translate
The reviews for the Langwill app are mixed, with both positive and negative feedback from users. Positive aspects include fast and helpful customer support, easy translation capabilities, and efficient service. However, some users have raised concerns about unexpected charges, lack of API key interface, high pricing for translation quotas, and issues with translations and app functionality. Overall, the app seems to have a strong support team but needs improvements in pricing transparency and functionality.
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Great customer support, quick to respond.
Thank you so much for your kind review! 🌟 We’re delighted to hear that you had a great experience with our customer support and that our team was able to respond quickly. Your feedback means a lot to us and motivates our team to continue providing fast, helpful, and friendly support. 💙 We truly appreciate your support and look forward to assisting you again in the future! Best Regards, Kim| Langwill Support Team of CWILL
非常感谢 Langwill 团队的帮助！ 之前遇到了自动扣费的问题，联系 Langwill 后，他们非常及时地帮我处理了退款申请，整个沟通过程很顺畅，客服响应也很耐心。 原本预计需要 15-30 天处理完成，但在 Shopify 扣款确认后，实际大约 7 个工作日就完成了，非常高效。 感谢 Langwill 提供的专业服务和快速解决问题的能力，后续还会继续使用并推荐给有需要的朋友！
非常感谢您写下如此精彩的评价和暖心的留言！💙 得知我们的团队能够迅速为您提供帮助，并让退款流程顺利无忧，我们感到由衷的高兴。 您在整个过程中表现出的耐心与理解对我们意义重大。我们也很高兴一切都比预期更早完成了！ 我们衷心感谢您对 Langwill 的持续信任和推荐。我们将继续竭尽全力，为您提供快速、专业且贴心的支持。感谢您选择 Langwill！🙌 此致， Kim CWILL Langwill 支持团队
First, their one-click translation feature makes translating languages effortless and convenient—a capability other plugins currently lack—and it works exceptionally well. The downside is that they do not offer an API key interface; instead, you have to purchase a 30,000-character quota for $4.90. This necessitates repeated top-ups—for instance, with 700 product links, I had to reload my balance multiple times just to translate into a single language. If you have a large number of products, I would recommend looking for a plugin that supports API keys, as their quota pricing is too expensive.
Hi there, Thank you for taking the time to share your feedback and for trying Langwill. We truly appreciate your kind words about our one-click translation feature. We're glad to hear you found it effortless and convenient, and we're sorry that the word credit cost prevented you from completing your translations. We also understand your concern regarding API key support. At the moment, Langwill does not support API key integration on any plan. We genuinely appreciate your suggestion, as feedback like yours helps us understand which features are most valuable to our users. We'd love the opportunity to assist you further. If you're willing to give Langwill another try, simply reinstall the app and let us know. Our development team can review your store, calculate the total word count, and provide an estimate of the word credits required to complete all of your translations, so you'll have a clear understanding of the translation requirements before proceeding. Thank you again for your honest feedback. We truly value your input and hope to have the opportunity to provide you with a better experience. If you have any questions or need any assistance, please don't hesitate to reach out—we're always happy to help. Sophie|Langwill Customer Support of CWILL
Excellent customer service! The team was quick to respond, professional and very helpful. I'm extremely satisfied with the support I received.
We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product. Thanks again! Nova|Langwill Customer Support of CWILL
Charged in trial Period. reason reached over 30000 word transalated. you don't able to know when app will charged from you.
Hello Handicraft Trend, This is Nova from the Langwill Support Team at CWILL. Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the unexpected charge after exceeding the 30,000-word translation limit during your trial period. We noticed that you have not yet reached out to our support team regarding this matter. If you had contacted us directly, we would have been happy to review your case and assist you with a refund request. To clarify, the charge occurred because your translation usage exceeded the 30,000-word limit included in the trial plan. When the Auto Charge feature is enabled, the system automatically purchases additional translation credits once the included quota has been used, allowing translations to continue without interruption. You can review or disable this option anytime by going to Settings > Account > Auto Charge. If you prefer to avoid additional charges, we recommend turning this feature off. Once disabled, translation will stop after the included quota is reached, and no further charges will be applied. We would still like to help resolve this matter. If you would like to request a refund, please reply to our support email thread, and our team will prioritize reviewing your case and assisting you as soon as possible. We truly appreciate your feedback and the opportunity to improve your experience with Langwill. We look forward to assisting you and resolving this issue. Best Regards, Nova| Langwill Support Team
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