Locksmith
Flexible access control for Shopify stores
Rating
4.7
feedback
291
chart
#1,926
All reviews
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July 2, 2020
We have been extremely happy with the Locksmith app. We've used it to show/hide collections based on customer type and location. We've used it for 7 years without a hitch and the customer service is the best. It's very easy to use and very flexible. Their customer service is friendly, understanding, even intuitive.
June 18, 2020
WONDERFUL app and superb customer service! This app is super easy to use and I love how I'm able to lock pages using different variables. Customer service responds quickly and they're friendly. I honestly really appreciate their pricing structure as well, as they have a "pay what feels good" policy - really love the flexibility here especially since I use them for two of my websites! I highly recommend this app! Note: I read through some of the negative reviews and they're pretty ridiculous. I think those users are probably a bit technologically challenged, because this app is VERY easy to use and super straight forward.
June 17, 2020
This app has helped our Shopify site with some features we needed. I highly recommend this app to people that need the features this app offers. Also the customer service is great, they were very helpful when I reached out to them and helped answer my questions.
June 11, 2020
Fantastic app but the support is absolutely poor. If you're savvy with Shopify and can manage to work the app out on your own, it will definitely do the trick. As soon as you have an issue, though, you're stuffed.
Support is something we work hard at, and do really well with – keep reading our reviews. "Extremely helpful", "responsive", "the team at Locksmith are beyond helpful, beyond wonderful". We are consistent with what we bring to the table. Every so often, the wires get crossed. In this case, they got massively crossed. Our support, offered in good faith and positive intent, was labeled "disgusting" and "disappointing", and we were interpreted as "disinterested". If someone holds this perspective, I *understand* why they'd feel stuffed. No one wants to feel unheard and un-aided, and I'm sorry that's the impression that was struck. The intent, as always, is to help. ❤️ To the reviewer: I'm sorry this went this way. We work hard to enable, which is why we generally don't reconfigure things *for* our users – instead, we send along screenshots and instructions, illustrating what could happen next. I understand the instructions you received weren't enough. You weren't kind about letting us know that. I'm glad you got it figured out (thanks for letting us know that you did); if you need help in the future, we'll be here.
May 18, 2020
I have used this app on multiple stores we run for corporate stores and it works great to build out views available to certain roles. Highly recommend and great support!
May 8, 2020
Great app. Used it to hide pricing on items until we approve customers that have been verified. Responsive support that walked me through a few settings I overlooked.
April 21, 2020
The locks worked well and it was super easy to use/set up but this app slowed down our site immensely. We ended up removing it because many of our pages and collections kept crashing. After we removed the app, our pages started to work again.
Locksmith doesn't create a performance issue out of the box, but some configurations coupled with some themes *can* be problematic. For complex themes, it's possible for Locksmith's "Hide any links to this [locked resource]" option to create a performance problem. We've got a guide on handling this here: https://docs.uselocksmith.com/article/432-what-should-do-i-do-if-my-site-is-loading-slowly ... and we're always available to help, if you find a performance issue with your store.
March 26, 2020
Works as advertised - very multifaceted app. Support is A++, Jed and team is fantastic, prompt, professional and friendly.
March 23, 2020
I have used locksmith years. It does exactly what I want it to do and when I have different ideas and need to implement more locks, the team at Locksmith are beyond helpful, beyond wonderful. Most stores need this app. Once you have the app, there is always, always something that locksmith can do for your site.
March 13, 2020
Works great for us. Helped us to create our b2b website at www.the-essentials.eu. Thank you Isaac and friends.
Nov. 27, 2019
Holy crap, this app solved so many headaches for me! I can create free versions of products that don't show up in 'All Products' or store Search results, without touching any code. I also plan to use this app for product versions only visible to Wholesale customers. The language, care and vibe present in the App's presentation and interface adds a nice human touch, too. Brilliant work folks! A++++ Love, RambleTree www.RambleTree.net
Nov. 6, 2019
A fantastic little app. It's really reassuring to know that those items I am giving away for free promotion will not show up in the search!
Oct. 31, 2019
I used this app to help manage a protected storefront for a client, and not only did it do everything we wanted and more but the staff managing this app are INSANELY resourceful and a major help in almost every regard. If you're on the fence on if you should subscribe for a certain feature, it is absolutely worth it!
Oct. 16, 2019
Their apps is incredible and all the colleagues are nice and responsible. I installed their both apps on my store. Their apps are wonderful.
July 9, 2020
Works perfectly -- exactly what we need for our special member only sales hidden pages! Lots of customization options to allow viewing, even IP address viewing which is very handy. UPDATE: This app is absolutely essential for our flash sales every week and we are currently working on using it for our wholesale purposes. Thank you very much for this app!
Sept. 21, 2019
We probably have to walk with this app from now on Really the features we need to secure the access.
Sept. 10, 2019
Locksmith is an Amazing App and does so much in one tidy place. It's allowing me to control the number of products purchased for security reasons and I have many other projects like a wholesale part of the site that Locksmith will certainly cater for! Also, the guys at Locksmith really care and that's the icing on the cake!
July 14, 2019
This is the core app we needed to run our wholesale coffee site. We do tons of shared and private roasts - this let us make sure customers could only see their own special stuff! :)
July 7, 2019
The app support team is phenomenal! I had a small issue and Jed stayed in contact every step of the way with screenshots so I could find the boxes I needed to redirect customers to specific pages.
June 20, 2019
WOW... Locksmith works perfectly! it's pretty easy too. We use it for our wholesale pricing! We simply hide the "wholesale" pages and products from our retail customers and vice versa. Oh... customer service is very quick and helpful too! Thank you, guys!