Locksmith
Flexible access control for Shopify stores
Rating
4.7
feedback
291
chart
#1,926
All reviews
Review RSS Feed
Sept. 12, 2020
I use this app to send password protected links to customers so they can order custom items or products that we don't want anyone browsing the website to see. It's simple, intuitive and it works smoothly and accurately, with fast customer service. The only thing that would be a nice extra feature would be the ability to search for locks that have been created rather than having to scroll through alphabetically to find the one you want.
Sept. 9, 2020
At first, I thought this was a great app, but I had trouble with configuring effective locks, after significant trial and error, not only by myself but my colleagues. The only way to seek help from Locksmith was to email the developer. I did that twice and never received a reply. I'm on a 15-day free trial, and unless I get some support that is effective and timely, I will seek a different app. EasyLockdown seems to get strong reviews.
I hear you. ❤️ Looking back at the emails from yesterday, everything was good to go at that time – it sounded like you were really happy with where things were at. :) I understand that things come up, and I'm sorry that we weren't able to get back to you in time for what you needed today. I get that it's frustrating to have an emergent situation, in which you need help on a tight timeline. We only received one of the two emails you mentioned in your review. The email came in at 11:12am today (local), about a launch scheduled for 1pm. We were able to get back to you at 3:04pm, two hours after the launch, and just under four hours after your initial email. Realizing that your deadline has already passed, if there's anything more we can do to help, please let us know. We can't guarantee specific turnaround times, and I understand and respect if that means you need to find a different solution. By all means, do what's best for you and your business. Thanks for letting us know how this went for you. It all matters. All the very best, -Isaac
Sept. 9, 2020
An excellent app, backed up by top notch customer service. The locks are easy to set up and if you've got an issue it gets resolved by a human being extremely quickly (even, in our experience, if that issue isn't really Locksmiths remit - eg CSS edits). Unbeatable value and a pleasure to deal with the team.
:D :D I'm really happy to hear all of this. I'm delighted that Locksmith's served you so well, and that you've gotten what you need from our support crew, while enjoying those exchanges! :) Thanks for sharing, and for adding your energy to the process – it's good to have you here. :) All the best, -Isaac
Sept. 3, 2020
Locksmith is a great app and functions well. If I need help it is always available and prompt. I recommend Locksmith.
Aug. 31, 2020
This app has failed at all levels. After about 2 weeks with this app and with support (which is just, meh) I am finding that this app literally does the opposite of what it is supposed to. Fist the support. There is support, but it takes a day or two to get back to you, even once you get started. I have been going back and forth with them because the items I needed to be hidden were hidden even after tagged from everyone. I was talking about in a search, not by just scrolling through the products. So when support told me that they were coming up by scrolling through the products I tested it and sure enough, there they were. But again, not when using the search. So then I opened up a separate browser and logged out and tested again that they would NOT show up, and there they were. So they don't populate in a search, which is what I need if the customer is logged in with the correct tag. And the items come up for all to see with no tag if they just scroll through the inventory. Now if they click on it it will prompt them to log in, however, there is my wholesale pricing for all to see. The reason for the second star is because they do have support. *Update* Removed second star because the support, even though it exists, is not that great. I ended up uninstalling the app.
❤️ Thanks for letting us know how this went for you. We'll always do our best to help, in the most efficient way we can. Please know that our effort is always in earnest, and your feedback is both useful and heard. All the best, -Isaac
Aug. 27, 2020
We have used Isaacs app since 2014 with out issue. This is our stores best feature and provides excellent intuitive admin.
Jan. 12, 2023
[UPDATE: over 2 years from my original review, and I still feel 100% the same way!] This app is truly incredible. Our website is B2B and this app has completely given us all of the control we wanted over our content. And, their support is outstanding!!!! (Thanks, Jed and Erica!).
Aug. 26, 2020
I love this app! It works just as it's supposed to (hides products that I don't want available on my store page) without negatively affecting my SEO. The guys at this company are very friendly and professional, helping me to get the app to work just how I'd like it to. Would highly recommend!
Aug. 24, 2020
I've been using Locksmith for at least 3+ years and it is a ROCK SOLID solution! It gives us the effortless capability to password protect tutorial pages of our site, and even a protection at the front end. I love that it offers many different kinds of locks - and combinations. The service from the developer has been exceptional. Same day response every time - caring service with step by step solutions from Jed the last time. Locksmith is a five star very elegant solution, flawlessly executed - I give it my highest recommendation.
Using app
About 3 years
Total reviews
1
Average rating
5.0
Aug. 19, 2020
We use Locksmith to provide a closed staff-only shop for our team. We have implemented a simple lock that allows only users with pre created Accounts tagged with access to connect. In addition it also limits by geo-location - we only want staff in one country to connect. If you READ the licencing policy correctly you will see that they have a fair policy. In our case we have a tiny number of customers, but need the bigger Shopify plan as we have a pool of people who sometimes look after Shopify. So we have been able to mix and match the pricing as we need. If we were running a higher volume store, we would accept paying more as the whole Shopify ecosystem is waaaaaaay cheaper than building a custom site from scratch!
Aug. 1, 2020
Ive been using Locksmith for over 2 years now. Hands down one of the most innovative apps out there. It is so useful for us where we need products hidden from the store and from search results, but still possible to be access via certain methods! Locksmith is an integral part of our business. Thank you for making this perfect solution for our business!
July 29, 2020
This app is simple to get started with and use, and it works as expected. It is well worth the price.
July 16, 2020
This application has been so helpful for our business. And the help provided by Ken at Locksmith has been amazing. Without the help, our website would not have been successful. Can't say enough great things! Thanks Locksmith!
July 13, 2020
We used this app to create a password protected wholesale site within the retail site. The support is excellent, highly recommend.
July 9, 2020
Excellent app and we appreciate the company's approach to supporting their customers. Would definitely recommend!
July 8, 2020
The app works flawlessly. We have an online shop that requires certain sections to be password protected, and Locksmith does it all perfectly. Also, support has been really excellent and fast.
July 7, 2020
Completely delivers on what it promises and they have EXCELLENT customer service. What else is there to say?
July 7, 2020
I used this app to create private viewing sections for my customers. I have created different access for different customers. It is great to create additional value. It also connects with mailchimp and klaviyoo but not ominsend. I wish it did. I would like to to allow access to say "people who purchased X" that would really help.
July 7, 2020
This app helped set up wholesale on our retail store site. There are areas in Shopify that it cannot block, but we could devise satisfactory work arounds. This saved us the expense of upgrading to the premium version of Shopify. Nice work!
July 7, 2020
This app has been an elegant solution for our needs! It has allowed us to seamlessly hide products and collections, no mess, no fuss. Thank you for this app, it's amazing.