Locksmith
Flexible access control for Shopify stores
Rating
4.7
feedback
291
chart
#1,926
All reviews
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Jan. 6, 2021
Ken was absolutely amazing offering over and above customer service promptly and effectively, even over the Christmas/NY period. The app works perfectly! Thanks guys!
Dec. 30, 2020
I don't often leave feedback but Locksmith is a powerful app for our site which allows us to customise a lot of material shown to different customer regions. The customer service by Ken was also great, hope to continue using them in the future, thanks
Dec. 20, 2020
I never write reviews but I had to for this. I've used Locksmith for around seven years. I've never had a problem, I've always received a fast and friendly response, and I never worry whether Locksmith will work. I best compliment I can give Locksmith is that I don't think about Locksmith. If there's a problem — it's not Locksmith. Thank you for making stuff with so much integrity!
Dec. 18, 2020
This app was so straightforward to set up and customize. The Help articles are excellent. I could not be happier.
Dec. 9, 2020
This app allows me to respond quickly to special requests from customers who want a one-off that I'm not going to offer in the store. I use it all the time and it straightforwardly does what I need it to do, and for that I am grateful.
Dec. 9, 2020
We had some glitches in the beginning but Ken jumped in and solved it pretty quickly. Thanks Locksmith app team for the quick response.
Dec. 5, 2020
Works perfect and the support ist super fast. Question, counter-question, everything fixed in about 2h.
Nov. 28, 2020
I use this app on two websites and it does exactly what it is supposed to do with no weird issues. I thought the app was having an issue and the support quickly helped me recognize that I had just outsmarted myself with an extra lock. Good support, good app.
Nov. 22, 2020
As a wholesaler this is exactly what I was looking for. Very easy way to lock pages, products, etc. based on customer accounts.
Nov. 17, 2020
Fantastic App and even better support!! The team were very helpful in getting us set up and the app did the perfect job.
Nov. 9, 2020
Solid application, great customer service. Ken reached out to me and asked questions to fully grasp what I was looking to accomplish and has been helpful in getting there. Keep it up, customer service is crucial during these times.
Oct. 30, 2020
EDIT TO PREVIOUS REVIEW. The developer has come back to me, explained their pricing structure. A heads up that if you want to pay what you feel comfortable with, you have to email, there's no option to click on it. I am hoping that as we use this, our trust in Locksmith after a rocky start will come back and there will be no more blips in the system. ----------- We came to the end of the trial and told that i'd need to pay $99/ month. i only use this for one customer but because i have the advanced shopify plan it means i don't get to pay the $9/month, instead it's $99. I don't understand the jump in price. I emailed support but my whole website was shut down because locksmith wasn't being paid. i started getting emails and calls from customers as to why they couldn't order. i have never had an app stop all trade on my website. I have now paid the additional money because i couldn't afford to wait for support to reply to me. i dont know how many orders i could have lost out on.
❤️ There are two important pieces here, from our end. First: our pricing policy is "pay what feels good". We work really hard, in many places, to communicate this. The wires were crossed, and that message never came through. If someone's paying for Locksmith, the intent is for it to always be a number that all parties genuinely feel good about. The $99/mo figure, as documented in the "Pricing" section of our app store listing, is a suggestion based on the store's Shopify plan. But it is a suggestion only, and per the policy (lightward.com/pricing), we're always here for that what-price-feels-good conversation. Second: this situation revealed a bug, in which some suspended Locksmith accounts had their entire storefront frozen instead of *just* the content that had been locked. We send out multiple heads-up-your-trial-is-ending emails, and automatically give a 5-day grace period before suspending accounts – but when accounts *are* suspended, the intent is to *only* suspend access to the content that was locked. We absolutely never intended to lock your entire storefront. That's a huge error, for which I just pushed out a fix. It won't happen again. To the reviewer, personally: I absolutely understand the frustration of having a service yanked out from under you, and of having to pay an unexpectedly high amount just to restore that service. That kind of situation is absurd; I get it. Please know that this experience is the actual opposite of what we've worked hard to create. ❤️ Thank you for letting us know how this went for you; your experience here matters a ton to me. If you want to keep using Locksmith, we're here, to establish a new price that *does* feel good to you, and also to make sure that the erroneous locking of your storefront *cannot* happen again. All the very best, -Isaac
Oct. 24, 2020
I was looking for an app that would grant customers with a certain tag access to specific pages on my website and this did exactly that!
Oct. 22, 2020
I searched high and low for a way to make certain products unavailable based on the location of the customer, as for some reason that is not an option in Shopify. Locksmith does just that and it does it perfectly. It also makes it possible to basically create a wholesale section without the use of a dedicated app (so building one with Locksmith is a lot cheaper. Speaking of price, it's very reasonably priced. Customer service is a dream as well, I need a product page to be visible but not shoppable for certain customers and Ken miraculously made that happen, thank you so much Ken! Can't recommend this app enough!
Oct. 19, 2020
We've been using this app to lock certain collections in our store, so that we can offer discounted prices to logged in customers only at certain times/on certain days. The app is extremely easy to use, the locks work perfectly and the explanations on how to use them are clear.
Oct. 14, 2020
This has helped me allow customers with certain log ins access to products which we cannot sell to certain countries and allowed healthcare professionals access to samples for their patient base.
Oct. 1, 2020
We could not have launched our store without the power and flexibility of Locksmith. Great UI, great features and wonderful, intelligent control. They really thought of everything.
Sept. 28, 2020
Locksmith is an incredible app that has changed the way we do business. Also, the team at Locksmith has also been super-responsive and helpful. I couldn't have asked for a better experience.
Sept. 17, 2020
We have used this app for our digitally launched products, and it is fantastic. It provides a variety of different options to help us protect our resources. It is user friendly, and we have received excellent customer service. I would highly recommend this app. I know you will find the features applicable to your needs. Don't think twice. Get this app!
Sept. 16, 2020
Works well with lots of options for different scenarios. Can be complex to set up but if you have a question, a real person will respond to you very quickly with good advice. It's expensive considering that basic locking features should come with every Shopify plan, in my opinion. The search tool to start a new lock can be very slow, to the point where it freezes completely. Apparently this is a problem on Shopify's end, but I wish that there was a way to filter before beginning a search; such as, search only products (or collections) for the term ___. I also wish you could lock tags. All that said, we've been using the app for over a year now with no problems.