Locksmith
Flexible access control for Shopify stores
Rating
4.7
feedback
492
chart
#1,805
All reviews
Rating Breakdown
Review RSS Feed
Sept. 1, 2021
I use this app to protect my course content and allow my members easy access to their course materials! They were kind enough to work with me while I get my business off the ground and grow my customer base. I am able to speak to a live person and they emailed me quick! Highly Recommend utilizing this service to allow member portals on your page.
Aug. 30, 2021
This app is confusing and frustrating. I can't set it up correctly, I've tried several settings and nothing works.
❤️ I know that feeling – thanks for letting us know. :) We're here for you. I do see an email thread open for you, so you've already made the right first step by writing in! Let us know in that thread what you're looking to accomplish, with as many specifics as you can, and our team will help you out. To getting this solved together, -Isaac
Aug. 17, 2021
Trying to set up a lock to my store and the app doesn't do that. I've tried several different combinations to make it work and it doesn't. There isn't a number to call to talk to someone which means this will take hours or days to resolve, rather than a few minutes. Was told this was a good app and will continue to try and make it work.
Hey there! Looking at followup emails, it does sound like you were able to create the Locksmith setup you needed – locking storefronts *is* something Locksmith does well, and it looks like you're all squared away. To the rest of your note: thanks for letting this know how this went for you. All of our support *is* offered via email, with a turnaround time up to 24 hours, and often much less. (A note to this effect is included in the auto-response we send to all new support messages.) This works well in most circumstances – but not all, and that's absolutely legitimate, and those stories are important too. It's our intent to be as straightforward as possible about what we do and do not offer, so that you can choose the tool that works best for what you need – whether that's Locksmith, or another tool with a different support structure. If you do choose to keep using Locksmith, you know where to find us. :) We'll always do our best to help. Cheers, -Isaac
Aug. 16, 2021
Locksmith is such a great and flexible app! And their support is always exceeding expectations: it's a pleasure to get the help from the team, they're super competent and very helpful all the time.
Aug. 4, 2021
im extremely disappointed in this app that was recommended by shopify, my entire store is locked and wont let me disable it. I also have to wait now for someone to email me back rather talk on live chat.
Hey there! It looks like the locking on your store is caused by another app. Looking at our records, Locksmith *was* installed (and uninstalled, and reinstalled several times), but no locks were ever configured, and thus far Locksmith has not made any changes to your store's theme. For background, Locksmith will never modify your store's theme unless there are locks configured. And, on the other side of that, *removing* all locks will result in Locksmith removing all of its code from your theme. Locksmith works hard to have a light touch. :) Locksmith isn't currently in your apps list, so we're not able to take a closer look at your theme's internals to see what code is causing the locking of your store. But, as far as we can tell, Locksmith isn't involved – it's likely another app, or perhaps some custom code in your theme. We've replied to your emails; just let us know in either of those threads if there's something we can do here to help. Re-adding Locksmith to your apps list could help us see what's going on under the hood of your theme, if that's useful. :) All the best, -Isaac
Aug. 3, 2021
I love locksmith! I've been using it for a little while and I highly recommend this for anyone looking to add restrictions to their website or certain pages. Their support is amazing as well with an impecible turn around time. This is one tried and true app I REFUSE to remove from my shopify store!
July 25, 2021
A well-thought, highly customizable, and easy-to-use app. Highly recommended for anybody needing restrictions across their site.
July 23, 2021
Found it easy to use, we will be back using this app very soon. We took it down temporarily because we had some unknown bug in our site.
July 13, 2021
We tried using this app to hide certain items on our website, which it did do, however there were still automated bots that were able to purchase items that were designed to only be purchased by certain people, so it did not work as intended/described.
I hear you – thanks for letting us know. If it helps: because of the way Shopify's Online Store channel is built, it's impossible for any third-party access control app (including Locksmith) to fully block all bot activity. We talk about this in our user agreement, which everyone sees and accepts when they install Locksmith, and which we wrote to make sure we're clear and up front about all this. You can see the user agreement here: https://uselocksmith.com/agreement. I understand you were expecting Locksmith to block those bots; given the specifics of how Shopify itself works on this one, the best we as a team can do is to be clear about what Locksmith can and can't help with. If there's a way we can communicate this better going forward, let us know – [email protected]. We're here to help, however we can. :) All the best, -Isaac
July 13, 2021
Terrific app! Definitely gets the job done and the support is stellar! It's as simple as can be to use and will help our B2B grow with a lot of ease. Thank you!!
June 23, 2022
Terrific app that exactly achieved what we were looking for our wellness store, and at a more than reasonable price. The Locksmith team was thorough and responsive, helping us to install and configure the app. After several rounds of back and forth we have it up and running and we are beyond excited. Thanks team! -- Update 6/23/22: The app and support continue to amaze me. Recently, the team was incredibly responsive and helpful as we built out a new theme and integrated with the Boost Commerce Product Filter & Search app. Special shout out to Jed/Erica! Thanks for your ongoing support, looking forward to continue working with you all!
June 28, 2021
The Lock Smith app is very useful if you want to lock pages in your store. Until, it the problems comes and you have problems with the access of the app and the pages. Like any apps, there is no guarantee that it works at 100% and sometimes mistakes happened with problems. We were very worried about it because there was a lot of stakes such as money and reputation we were loosing each day. During this storm phase in our business, the support of the app was there for us all day 24 hours replying under 2 hours during Saturday and Sunday. They were professional reliable and very nice too. They invested a such dedication and effort that for a moment, we were thinking that they were working for our company. It's rare to see people being with you trying to do everything they can to solve the issue like if it was their business depending on it. They didn't gave up until the problem was fixed, most of the time the support of app propose a refund directly because they don't want to put their hands in the dirt. It's not the case with Lock Smith, they fight for you until you are happy all day and night. Today, we know that Locksmith is not just an app it's a team and a culture of delivering customer satisfaction at any cost. They proved that they are reliable for long term partnership. Big shout out to Isaac Bowen who coordinate that too
June 15, 2021
I'm absolutely loving Locksmith so far! It's super-simple to use, and it's great for when you've got a catalogue you only want certain people (ie subscribers) to see, or even when you're in the process of preparing your store, but you want some catalogues to be available while you perfect the ones that still need some work! Highly recommend!
Using app
4 months
Total reviews
2
Average rating
5.0
June 9, 2021
We use this app to lock access to exclusive products, and it's great. Their customer support team is awesome as well. We reached out to see if we could add some features to our locks, and Tristan and his support team went above and beyond. They even implemented some features in the back end that helped optimize our experience. Definitely recommend these guys if you want full control over your product ecosystem!
June 5, 2021
There is no other Shopify app that is as... a) well designed and intuitive b) honest, transparent and extraordinarily well priced c) does what it needs to do without any faff ...as Locksmith
May 24, 2021
So easy to understand and to get started! I am using this app to hide a subscription product only available to customers that buy my initial setup, and it works beautifully.
May 20, 2021
This is an awesome app - it helped us to build a Wholeseller Shop without lots of apps and trouble still using the internal Discount system by Shopify and giving smooth and correct discounted invoices. Really happy to find this app. Work extremely smooth and perfect. Thanks for coding this. Made my day and our lifes much easier.
May 20, 2021
I'm still in the trial period, but Locksmith seems like a great app. I think it will help me figure out a way to give someone access to a hidden part of my Shopify store if they purchase a specific product from my store. I'm really excited because it seems to be exactly what I need.
May 6, 2021
I'm very happy with this app because it helps me a lot! Thank you for making it possible to lock pages in a very smart way.
May 3, 2021
This app allowed me to bring membership-style functionality to my Shopify store...restricting certain collections and products to "All Access Pass" customers. Ken and the Locksmith Team went above and beyond to answer every question in a timely and helpful fashion, and also helped me troubleshoot various situations until I had my locks working exactly right. The locks are easy to turn on/off and apply to a wide range of situations, and I couldn't recommend this app more for creating member areas!