Locksmith
Flexible access control for Shopify stores
Rating
4.7
feedback
492
chart
#1,828
All reviews
Rating Breakdown
Review RSS Feed
May 25, 2022
This app is great and the service is even better! Very happy with the way it has been working for us, we haven't had any issues whatsoever! We also don't have a full-time developer in-house, and the team at LockSmith was so willing to help us get this installed and implemented! Very happy!!
April 13, 2022
I had very specific needs that I could not find a manual solution, nor could I find an app that specifically addressed my problem. The beautiful thing about Locksmith is that their support team is extremely responsive and willing to assist in the problem solving process. Their staff worked with me to customize features within the Locksmith product to meet my specific needs and now, I have the exact control I was looking for within my store. Great app and even better support team!
April 7, 2022
Locksmith allows me to hide pages that I reserve for my wholesale buyers and has become indispensable for that part of my business. It has been working flawlessly and whenever I have a technical question, customer support has been fast and professional in their response. Great app + great support. Highly recommended.
March 19, 2022
The trial did what it was supposed to with some issues, but I was shocked they expected me to pay $30/month for this functionality. Feels like a scam. Also have problems where some of my pages aren't working right so now I have to spend a day cleaning up the code even though the app was uninstalled. Proceed with caution.
❤️ ❤️ Our pricing is Pay What Feels Good – see lightward.com/pricing for details. It sounds like the suggested price you saw *didn't* feel good to you, which is great – per the policy, it just means that this is the part where we talk about what price *does* feel good to you instead. :) If you want to keep using Locksmith, drop us a line at [email protected] to talk pricing. That conversation is always open, to everyone, at all times. We work hard to make sure that every dollar that moves here is moved in good faith, and good feeling. About the uninstall issue you mentioned: Locksmith only ever auto-adds code that it is capable of auto-removing. That's a hard constraint built into the system itself, but it *does* mean that removal needs to happen through the app. (Shopify removes Locksmith's ability to clean up after itself the moment that Locksmith is removed from the apps list.) Locksmith *does* auto-remove its own code if you disable or delete all your locks, or if you disable Locksmith entirely from within the app. But, with the app removed from the apps list, it sounds like you were left in a bit of a bind – to get out of that, start here: https://docs.uselocksmith.com/article/221-removing-locksmith And, as always, if there are ever issue *during* the trial period, we're an email away. ❤️ I hope this note gets to you; we'll also drop you a line via direct email to make sure you've got what you need. We'll always do our best to help. :) All the best, -Isaac
Feb. 27, 2022
This app worked well initially but then began to glitch when integrated with another app therefore I had to uninstall it. I would have considered a higher rating but I am still being charged although I uninstalled the app.
Store
Sharp Tact Kreativ | Tees & Gifts with Encouraging Messages to Brighten Your Day with a Bit of Wit
Using app
20 days
Total reviews
6
Average rating
4.7
Oh my gosh, I'm SO sorry we missed this review at the time. We will *always* do the right thing in cases like this – just let us know! The charge you received is a part of Shopify's billing process: if you start a paid subscription (which is not necessary within the first 15 days!), Shopify will process a charge on your next bill even if you remove the app early on in the billing period. That's not something we *can* control, but we *can* help afterwards, with a refund or whatever's appropriate, if you just let us know. :) We're always, always available at [email protected] – and I'll make sure that we get this sorted with you via email right after this. Thanks for letting us know! ❤️ About the glitch with the other app: we have *some* documentation about this sort of thing at https://docs.uselocksmith.com/article/497-compatibility-with-other-apps. In other cases, we can often help – and even if we can't, we'll work hard to get you set up well no matter what. :) We're always here via email, whenever you ask. Wishing you all the very best, -Isaac
Feb. 21, 2022
This app has done exactly what we needed it to do - making certain products and pages visible to select customers only. I found it very simple to set up. We're in the process of building another site and will be using it for that one too. I think the thing that stands out most for me is the amazing support the team offers - fast, helpful replies that cover queries thoroughly.
Jan. 23, 2022
So, I haven't actually finished fully integrating the app into my store, however, from what I can tell, the potential of what this app can do is far beyond the competition. I contacted the support team and Tristan gave me the most intelligent and effortful guidance. The only downside of this situation is my limited tech IQ. Anyone with a decent enough tech background would be off to the races with this app. I can write another review once I see this through and make my full attempt at integrating this app, but if there's one thing I appreciate it's intelligence, and the team at Locksmith seem to have it in spades. I probably need to look at their stock options.
Dec. 21, 2021
Excellent app with an amazing support team! If we ever have any questions or run into a problem, their team is quick to get it taken care of.
Dec. 8, 2021
Need to update the app every time we load a new lock to make it work correctly. Otherwise, does the job.
Dec. 6, 2021
SUCH a great app! Love the functionality and love the customer service! We use it for multiple actions and every one works GREAT!
Dec. 2, 2021
We have been using Locksmith for a long time and are pleased with it. Today, I wanted to do something new for my website, but I was stuck on how to execute my idea, so I emailed Locksmith and right away, received the help I needed to complete my vision! Great support!
Nov. 30, 2021
Avoid this app at all costs. We set it up and unfortunately it did not meet our needs. We disabled the app per their instructions and then deleted it. On our busiest shopping day of the year their app was still holding our collections hostage and I had to pay for a subscription to go in and shut it down. Beyond disappointed.
Hello! I'm very sorry for the hassle you experienced here. I'm not 100% sure how things transpired, but according to our records this store didn't have an active subscription at the time, and the trial period ran out more than 10 days before. Locksmith would have been suspended at that point, and so your keys wouldn't work to open any locks. Locksmith does have an uninstall process to remove its code from your theme, and that can be initiated by disabling the app on the settings page, or by clicking the Remove Locksmith button on the Help page. No subscription is required for these actions, but Locksmith does need to be authorized to complete them. We definitely don't want to cause your store issues in this way, but we do aim to make sure we don't surprise you by opening up all of your locked content in any situation. We want to you know, 100%, that your locked areas are being opened up to the public. That's why the locks stay locked until you disable them. Again, I know that situation wasn't ideal, to say the least, and I'm sorry for the confusion and issue. Looking into your account, I do see that you still have an active subscription to Locksmith. I can't cancel that for you, but you can do that by removing the app from your Apps list. At the time of this writing, you have no locks in place, and so Locksmith has no code in your theme, so it's safe to do so. If/when you do, be sure to send us a message and we'll issue a refund for that charge. We're here at [email protected], so just let us know. ❤️ Best regards, Ken
Nov. 18, 2021
Forward compatible with things I didn't expect! My company started a relationship with a big B2C marketplace and, to my surprise, Locksmith is able to hide our non-public variants from the marketplace connector app! I am constantly surprised by how awesome Lightward is as a company, and their software is equally impressive. Locksmith is SO easy to use, requires almost no code, and really truly hides everything. I feel great about my product data security, especially after seeing how Locksmith interacts with other Shopify apps. Top notch.
Oct. 29, 2021
The app will not download correctly. I have sent two emails to customer support with no answer to either. Anyone know any other apps that will work to lock collections?
Hello! Not getting answers to your emails is super frustrating, and we totally understand that. I looked into our records, and the only message we have from your store came in today, and we replied as soon as we saw it. That was just over an hour from when the message arrived. It sounds like your other messages didn't get through to us, and I'm sorry about that. I totally understand if you've found another solution. The most important thing is to get your needs met. ❤️ All that said, we are definitely here to help. If you still have questions or need assistance, feel free to reply to our message, or send another to [email protected] Kind regards, Ken
Oct. 19, 2021
App straordinaria, fa esattamente ciò che promette di fare e nel modo più semplice ed efficiente possibile. Servizio clienti super!
Oct. 18, 2021
This app is incredible. Does exactly what it says and the support team has gone above and beyond to help me with any issues that I have encountered!
Oct. 8, 2021
This is by far THE BEST app EVER! I wish I would have found it sooner! It lets me control who can see what content based on customer tag. I was able to accomplish with my whole shop in just half an hour what I was trying to do with a $60 a month app that never worked correctly.
Oct. 2, 2021
Let me ask a simple question.. you run into an issue during a client implementation, need support and reach out hoping the app developers respond. Well - my response was received within a day - highly detailed, highly accurate, and immediately functional. This is what you can expect from this great company! Hats off
Sept. 23, 2021
If you want to show/hide specific pages for specific users, this application is really powerful. Its possible to build advanced rules based on basically any data you want. And the support is really good. I combined it with an app for creating customer tags based on rules. The solution was super good.
Sept. 19, 2021
i use this app to provide early access to my vip customers for each launch and i'm loving it! super easy and their customer service has been amazing!