Locksmith
Flexible access control for Shopify stores
Rating
4.7
feedback
493
chart
#1,792
All reviews
Rating Breakdown
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Jan. 17, 2023
Does exactly what it says and the customer service is top notch. If you need to protect your shop this is the best app!
Dec. 19, 2022
This app has great utility and a very responsive and kind team. I highly recommend this app to everyone!
Dec. 18, 2022
This app has caused me more bother than good. I would not recommend downloading locksmith! After downloading locksmith it has caused my products to be showing out of stock despite them being in stock. This has caused huge loss of sales. It has also stopped many website functions from working. The code behind this app is very unstable and if you are downloading it, it will be at your own risk. I am now seeking to completely get rid of this bugged app from my shopify store. I'm extremely disappointed!
I’m sorry you had to experience this. The issue coming from Locksmith in this case was that the add to cart button, in the featured products area of your home page, was showing as “sold out” until the customer interacted with the variant selector. Your developer removed the Locksmith code from that template, which fixed the problem, but Locksmith automatically added its code again shortly after, and the issue resurfaced. I totally understand your frustration, and while we did mention that Locksmith auto-installs, we should have brought up the ignore list functionality to prevent that from showing up again. Locksmith has an ignore list on the Settings page, which allows you to specify theme files that Locksmith should leave alone during its install process. We did see that your slider navigation was not functioning, but it seems that was a side effect of the product object being “nil” in the featured product area, or perhaps something else in that template. Those are generally unrelated, and we're not sure why that happened, since the app is only working with your products and variants. We’ve been able to duplicate the add to cart button issue on other themes, but not the unresponsive menu. That’s something specific to the theme you’re using, and fixing the add to cart also stopped the navigation menu issue. I’m glad we were able to get this fixed for you, and that everything is working. Again, I’m sorry for the frustrating situation. We’re here to help if anything else comes up. Best, Ken
Dec. 14, 2022
Great app, worked perfectly for what I needed (hiding prices from the site) and their support team helped me implement the code so promptly!
Nov. 17, 2022
I love this app so much. I do a lot of fundraisers but customers like to see what their listings will look like before the fundraiser starts. This allows me to lock all their products so only they can see them until the fundraiser starts. I also use this for specific customers who get a discounted rate on their own merch so their employees can order directly through me but get the discounted rate. Recently I had an issue where I wanted to lock my NSFW items so that people had to verify their age before viewing. (I do school fundraisers so this is important to me.) I reached out and Tristan helped me make sure it was set up correctly and working. Very fast, friendly replies. This is such a great app!
Nov. 13, 2022
We use Locksmith and its secret link tool to offer exclusive products to a segment of our customers and it works great! Easy to use and effective. Customer service is great as well. Would recommend!
Nov. 3, 2022
I use this app to make one product every month only available to (paid) club members. It works great! I wanted to customize one element and customer service was fast, responsive, and very easy to work with.
Oct. 20, 2022
I had great hopes for this app. It was easy to set up and I wanted to use it to lock one of my products - and make it only accessible to people with the 'secret link'. Sadly, it did not go well. People who had the link and purchased were not tagged with any Locksmith code, but everyone else who didn't have the secret link did had locksmith code added to their details. Someone who did not have the secret link was able to purchase the supposedly hidden product. I contacted customer support and they took over 24 hours to come back to me - with an answer that showed they had not read my question. Finally (over a period of days) they did help and the person was very nice, but the problems remained. Then I deleted the app but the code remained - my fault and they told me to reinstall the app and then disable it first. Which I did. Then they said they had to do it to remove code so I had to reinstall it a second time. They said they had cleared out all the code etc and I could delete the app. The app is deleted BUT now two days on I am getting random new customers having locksmith code applied to their details - and Locksmith is not even installed. I have contacted them again, but I know it is going to be at least 24 hours before I hear anything back to all. The app is a great idea BUT my experience of it is that it is not great to use. And I just have dread now as I read other reviews as to what other problems its footprint through my site is going to cause.
Hi there! Thank you for your feedback! I’m so sorry your experience with Locksmith was not a positive one. Not getting an answer to your email quickly is super frustrating and we totally get that. We know your online business is important to you, and feeling like something is actively causing you friction is not a good place to be in. We hear you, and we are taking steps to improve based on your feedback. So - genuinely - thanks for taking the time to let us know how it went for you. For anyone reading this - a couple other quick things I'd like to add: a) Locksmith code can be completely removed from your theme, swiftly and simply, from within the app: https://www.locksmith.guide/basics/removing-locksmith. b) Using access control, via Locksmith or not, won't always be bulletproof. Secret links and passcodes, for example, can be shared. c) For some Locksmith configurations (e.g. "secret links"), Locksmith may employ caching (“cookies”). Caching helps customer experience by improving the speed of the Locksmith app on the frontend of your store. The Locksmith cache is stored on the customer's browser, and the traces of this may end up in the "Additional Details" section of orders. If you've deleted Locksmith, seeing these in your orders is not an indication that Locksmith is still embedded in your theme, just that the customer in question is running on the same browser "session" that they were running when you still had Locksmith installed on your store. All the best, Erica
Oct. 12, 2022
Excellent App and even better, fast and friendly support from the Locksmith team. Would highly recommend :)
Sept. 9, 2022
The Locksmith Team is kind and helpful, and I like that I can turn on (and pay for) the app only for the 2-3 times a year that I need to do an original painting release and want to have secret keys for my best collectors!
Sept. 5, 2022
Super app for my store. Just does what exactly they say. I would recommend you try it out in your store
Aug. 23, 2022
I love this app. It can do a lot of access control on my store by simply one clicking. The best thing is the customer support for me to customize everything, even the look of a small button.
Aug. 7, 2022
The app worked very well but when the trial expired, all my products got locked and were not accessible by any customers, even the products that were not locked. I had to pay a subscription fee to go back in the app and disable the locks. I was under the impression that all the locks would be disabled when the trial expired, which would be the logical next step. So I did not go into the app and disable it. After a few days, I realized all my products were locked and the app had disappeared. Cold sweat!!!! I did receive a warning email but it was not clear. The logical process would be to disable locksmith when the trial ends and let all products be visible again. They hold us hostage instead of letting us try the product and disable it when the trial is over. Not impressed by that. No amount of: "we told you by email" will make this process better. It feels like a scam to me.
Hey there! There’s no need to subscribe to Locksmith to unlock your content. Locksmith can be disabled from the settings page in the app, using the “Disable Locksmith” button. I can definitely appreciate why finding that your products are still locked when you didn’t expect them to be would be an unpleasant surprise! For this reason we mention specifically in the emails that are automatically sent out, that a subscription doesn’t need to be started, and that customer access to your locked content will be disabled when a trial lapses. We do not hold stores hostage. I understand why you might expect Locksmith to automatically disable your locks. The reason we've chosen not to automatically disable all of a store's locks is because some shops may let their trials lapse before subscribing, or they may simply need to update their billing information with Shopify, causing the payment to not be processed. If that happens, we want to make sure the locks are still in place, since shops rely heavily on us to protect content. We're first and foremost an access control application, and so disabling locks could open up shops to showing content or selling products to folks who shouldn't have access. Thank you for your feedback. These are important points that we want merchants to be informed about. Again, I know that situation wasn't ideal, to say the least, and I'm sorry for the confusion and issue. We are now looking into how we can improve messaging in the app to make it clearer that a subscription isn’t needed to disable or uninstall Locksmith, and that a subscription is only required to keep using Locksmith. All the best! - Tristan
July 29, 2022
Using this app, causes my SHOP to not be active and interferes with sales. I am having to delete this app.
First off, thank you for your feedback. This is an important point, regarding our compatibility with the Shop App. I’m sorry this came as a surprise. Nobody wants to have a sales channel suddenly become inactive. This is something that’s enforced by Shop itself, and while we hope that the two apps can work together eventually, it’s out of our hands at the moment. We do mention the incompatibility with the Shop App in our , and Shop also has that in their . It’s also super important to note that this restriction is in place for all access control apps, and not just ours. Again, we apologize for any inconvenience. It looks like we were in the process of working through getting your store setup with Locksmith, and that this incompatibility means Locksmith isn’t an option for you. I hope you find the solution that works best in your case. We’ll be here if you need us. :) Sincerely, -Ken
July 29, 2022
App works great. I love working with Erica. She definitely went out of her way to help me by setting up the proper code for my custom theme. I love her detailed explanations, she tries to explain the coding process in layman's terms. She was also still answering my emails and questions while she was on a trip. Thank you for an awesome customer experience Erica, you deserve a raise!
July 28, 2022
Everything is perfect, I cannot find even any constructive criticisim to make. My supplier brought in new t+c's, which meant that 1 product had to be password protected, with specific customers details verified before allowing them to purchase. Locksmith support staff were able to provide me with exactly what I was looking for. The product page can be viewed by all, but a password is required to add it to the cart. Support was amazing, extremely prompt (within 1 day) and extremely detailed. Within 5 days (including weekend) of receiving the updated terms from my supplier, my websites are both now compliant thanks to Locksmith. Another great thing about them is their open pricing policy. I had a discussion with them about pricing and requested to pay a lower amount than is recommended for my store, since I have no intentions to use Locksmiths software for anything else across my websites, only this 1 product. They kindly agreed to the requested price, which is just unheard of. In the future I may make use of more of Locksmith's feature's, if I do I would be more than happy to increase the subscription amount as I have been amazed at the way they are conducting themselves. I have 100% confidence in them.
July 8, 2022
5 Stars, Locksmith is impressive and powerful with seemingly endless options. 5 Stars also for support, I had a customization query, Tristan knew intuitively what I was trying to achieve, tested it, then showed me exactly how to implement it, which is great as when I update my theme, I can now add the customization myself. A truly awesome app that does exactly what it says.
July 4, 2022
I can not fault the after sales service! I have run into a number of issues while implementing some locks on my store. Usually my error and the team have been fast and awesome to get me back on track. So far, worth every penny.
June 24, 2022
I'm passionate about this app and the support that all its team provides us, they are always willing to help us, thanks to everyone at Locksmith for existing...
June 9, 2022
Powerful app that empowers us to tailor our product offerings to the need of different international markets. Support is also responsive, helpful and friendly.