All reviews

Rating Breakdown

  • 5
    93% (544 ratings)
  • 4
    4% (22 ratings)
  • 3
    1% (7 ratings)
  • 2
    0% (1 ratings)
  • 1
    2% (13 ratings)
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5 / 5 Share

March 13, 2023

We had a very supportive and helpful support service. Thank you Joy and Van Quyen for solving our issues !

Store

Apnée

Using app

5 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your 5-star rating! We sincerely appreciate your kind words about our support service. We are especially grateful to our agents for their helpfulness and dedication in resolving your issues. Thank you for being a loyal customer!

5 / 5 Share

March 9, 2023

Had a very positive experience with customer service. Responsive and helpful in a timely manner. I was having difficulty creating a global rule using their application because we had some custom URLs that also needed it locked with extra url-parameters (for filtering on a custom app). I was also having difficulty getting it to accept the final "/" in the rule. Not only did they solve the issue quickly, but they even anticipated the extra-url parameters issue without me having to ask. Joy Nguyen and Nguyen Van Huan were excellent to work with. No muss, no fuss.

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your 5 star rating! We are delighted that you had a positive experience with our customer service. We appreciate your great comments about how our guys provided you responsive and helpful service in a timely manner. Thank you for taking the time to share your wonderful experience!

5 / 5 Share

March 8, 2023

Emma and the team did a fantastic job of assisting me in setting up the three apps that collaborated to bring the settings I required to the homepage. Emma provided assistance not only with the app settings but also with Shopify settings that affected how the app interacted with them. I advise everyone who needs specialized B2B solutions so that their customer interactions can function in a particular way to use these apps. The customer service is so exceptional that they spend numerous hours and exchange several emails to ensure everything is perfect. I heartily endorse these apps. I needed custom features for my new website, and the team really worked hard to make the apps fit into my requirements, changing around Shopify presets and code for me as well, etc. The features on this app are awesome; they seem to fit in well with the features in the other apps and all work together to complete their purpose. Emma and the technicians (Nguyen Xuan Hoang and Cao Xuan Cuong) provided me with a lot of assistance. They communicated effectively, understood what I required, and resolved my problems with little explanation. I tried to download other B2B applications previous to finding these and they had worthless features that made utilizing them very hard, I highly rate these B2B apps.

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your 5-star rating! We are very pleased to hear that you were so impressed with the help of our team provided in setting up the three apps you needed for your homepage. We appreciate your endorsement of these applications as well as your kind words about our customer service. Thank you for your review!

5 / 5 Share

March 8, 2023

The B2B Login/Lock & Hide Price app has been incredibly easy to use and has quickly become an integral part of how our B2B website works. It offers a wide range of features that allows us to manage how we want certain functions to work and adapt to the specific customer. It is easy to set up on your own, but as we wanted even more detailed customization, we reached out to Jena and her team - we received an the exceptional level of support from Jena and Dev Nguyen, and it didn't matter how many times we'd go back to ask for more changes they kept working on them until it was perfect for what we wanted and needed. Their level of expertise and knowledge of the app was fantastic, and they were able to help me troubleshoot and resolve any issues that I encountered which made us as an app user feel valued and looked after, and confident if there were ever any issues in future that we could reach out for help. Overall, I highly recommend this app for its flexibility and functionality, and a 10/10 for the team behind it for all of their hard work and kind professional support they provide.

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your 5-star rating! We are so pleased that you have found our B2B Login/Lock & Hide Price app easy to use and it has become an integral part of your B2B website. We pride ourselves on providing the best customer experiences and are delighted that you benefited from the exceptional level of support from our people. We really appreciate your high recommendations for the app's flexibility and functionality. Your kind words have been a great source of encouragement for us and our team. Thank you so much!

5 / 5 Share

March 7, 2023

I found the B2B Login/Lock & Hide Price app 3-4 days before my site went live but after having tried 3-4 other apps I had left a trail of destruction and could not get B2B Login to work for all the logic required, I was tired and bleary eyed too. I emailed B2B Login support and Joy Nguyen responded almost immediately. When she was not available Nguyen Van Huan stepped in. When Joy came back she got everything working.

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your 5 star rating! We are so glad that you found our B2B Login/Lock & Hide Price app helpful and you had a positive experience with our support team. We appreciate your feedback and your support!

5 / 5 Share

March 7, 2023

OMG Emma and the team were awesome in helping me setup the 3 apps that worked together to bring the settings that i needed to the webpage. Not only did Emma help with the app settings but also helped with shopify settings in regards to how they interacted with the app. I recommend these apps to anyone who needs custom B2B solutions so that their customers interactions can work in a specific way. The customer service is so amazing they spend a lot of hours and back and forward emails in order to get everything right. I highly recommend these apps. The features on this app are awesome, they seem to fit in well with the features in the other apps and all work together to complete their purpose, I needed custom features for my new website and the team really worked hard to make the apps fit into my requirements, changing around shopify presets and code for me as well, etc. I was greatly helped by Emma and the technician (Nguyen Tien Hau) who communicated in an excellent manner, they understood what I needed and with minimal explanantion they fixed my issues. I tried to download other B2B apps prior to finding these and they had useless features that made using them very hard, I highly rate these B2B apps.

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for the 5-star rating! We are so happy to hear that you found our customer service that amazing, and that you're pleased with the features, flexibility, and compatibility of our B2B apps. We really appreciate your recommendation to others who may have similar needs. We'll be sure to let Emma and Nguyen Tien Hau know that their hard work was noticed!

5 / 5 Share

March 6, 2023

The service i received was 10/10! Emma and Nguyen Xuan Hoang promptly resolved my issues i was having. They got the app working on my site in no time and now i have a fully functional wholesale site. My key requirements were to ensure that only registered customers would be able to see my product prices and the team got this function working in no time. Now each of my products states 'Login to view prices'. They even went as far as customising the 'login to view prices' button to fit in with my website theme. Great team, great app, easy to use, highly recommend!!!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your 5 star rating and your kind words! We really appreciate that you had great experiences using our app and that our team was able to work with you and resolve your issues quickly. We are delighted that our app met your key requirements and we were able to even customize the 'login to view prices' button for you. It is great to hear that you are satisfied with our service and would recommend us. Thank you for your support!

5 / 5 Share

March 3, 2023

Very good app and I would recommend. When I had an issue Joy Nguyen was great help and sorted out the issue in hand

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words and 5 star rating! We are glad to hear that you found our app very good and would recommend it to others. We appreciate your kind review!

5 / 5 Share

April 6, 2023

Both Developper Hoang Van Luan and Customer service Joy have helped me very professionnaly on all the requests I had I have a very good trust in BSS Commerce for helping my business

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for giving us a perfect five-star rating! We really appreciate that you recognize the fantastic customer service that Joy has provided to you. We are delighted to hear that our efforts to assist you with the urgent situation was satisfactory. We thank you for trusting us in helping you build your business!

5 / 5 Share

March 2, 2023

The team at BSS has gone above and beyond to help customize their app to help us match our custom Shopify theme. I would highly recommend their app and their team to anyone who is looking to create a b2b login function to their store. I would specifically like to thank Jolie Nguyen and Cao Xuan Cuong for their willingness to help us not only understand the functionality of the app, but also their help in styling and dialing in the UX of the app and how it functions within our theme. Again, I can’t say thank you enough. Jolie and Cao are top shelf. Thank you.

Using app

14 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your 5 star rating! We appreciate your kind words and were happy to help make the app match your custom Shopify theme. We are very impressed with your review of our helpful team at BSS, and especially Jolie Nguyen and Cao Xuan Cuong whose great expertise and willingness to help made the experience excellent. We are deeply grateful. Thank you!

5 / 5 Share

March 1, 2023

I recently installed an app and their support team really made it a great experience! Joy Nguyen and Nguyen Van Huan made sure that all of my needs were taken care of, answering any questions I had quickly and thoroughly. Their assistance throughout the entire installation process gave me confidence knowing that any issues would be resolved with ease. In the end, everything worked exactly as expected and I am extremely satisfied with this app. I can highly recommend it - 5 stars all the way!

Using app

6 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your wonderful 5 star rating! We are so grateful for your positive feedback and it is wonderful to hear that all your needs were taken care of. We appreciate you taking the time to review our app and your confidence in us. We look forward to providing you with quality service in the future. Thank you!

5 / 5 Share

Feb. 28, 2023

We had a problem after a theme update. After I contacted the support I was in touch with Jolie Nguyen and Cao Xuan Cuong. They were super helpful and solved our problem fast and professional.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your 5 star rating! We are thrilled to hear that Jolie Nguyen and Cao Xuan Cuong were amazing with the help they provided and managed to solve your issue quickly and professionally. We appreciate your feedback!

5 / 5 Share

Feb. 24, 2023

I have installed the B2B Login and B2B Wholesale Solution app from BSS, and now I'm testing out the features and have some reviews about the app. The app are good and has excellent documentation and is extremely user-friendly. B2B Login and Lock Access app is also from BSS, which is also a great app for using too. I can lock specifics content for certain customers who have the access to our website and allow which customers can access the page by a few steps of simple setting. I'm using the Force Login rule to make sure my B2B customers can get good price for themselve and therefore I can control my B2B website too. I contacted the support team represented by June Nguyen and then she patiently answered and guided me through the app. They have a good team with great technical skill. June kept me informed at every stage and quickly reported any problems. Additionally, the developer was helpful to me. The team has gone with me from the first day I use the app and until we launched the store. We appreciate all their support and would highly recommend the app.

Using app

24 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for the kind words and 5 star rating! We are very pleased that you have found our B2B Login and Wholesale Solution app to be user-friendly and well-documented. It is always a pleasure to hear such great feedback about our team, and we appreciate your kind words about June's helpfulness and technical skill. We are so glad that we could be of assistance and that you have had such positive experience with our app. Thank you for your trust in us and for recommending our app.

5 / 5 Share

Feb. 23, 2023

We use this app to protect our online manuals and it works great! We needed some design changed and Jonas from the support team and Hoang Van Tien and Nguyen Van Huan (technical team) were very quick to respond and resolved all my queries perfectly. Very happy so would absolutely recommend!

Using app

17 days

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for your kind words and your 5 star rating! We are delighted to hear that our app met your needs and that our support and technical teams were able to provide you with an exemplary service. We truly appreciate your feedback!

5 / 5 Share

Feb. 22, 2023

The app is great! I had some questions and contacted support. Jennie P as the supporter and Nguyen Van Huan as the technician helped me out quickly and efficiently! Thank you!

Using app

9 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your 5-star rating! We are so glad that our support team has been able to help you quickly and efficiently. We really appreciate your kind words!

5 / 5 Share

Feb. 22, 2023

I very rarely write a review but the team at B2B is so helpful. I requested a very tricky adaptation and after a lot of work from their team (Joy,Nguyen Xuan Hoang and Cao Xuan Cuong) we found a great solution that works perfectly. They couldn't be more helpful and persisted in finding a solution over many emails and attempts. Many thanks team your help was very much appreciated!

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to write a 5 star review for us. We're so glad your experience was excellent and that we went above and beyond to help find a solution to your adaptation. We couldn't have done it without the hard work and dedication of the entire team, especially Joy, Nguyen Xuan Hoang and Cao Xuan Cuong. We're glad you felt supported and appreciated. Thank you again!

5 / 5 Share

Feb. 21, 2023

Emma and the tech guys (Cao Xuan Cuong and Nguyen Xuan Hoang) have been great to work with. They respond quick with any issues you have and fix it in a timely matter. This subscription is worth every penny!

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your 5-star rating! We are so pleased that Emma and our tech guys (Cao Xuan Cuong and Nguyen Xuan Hoang) have been great to work with. We will continue to ensure that any issues are addressed promptly and effectively. Thank you for your appreciation of our subscription!

5 / 5 Share

Feb. 21, 2023

I rarely write reviews, but I always support quality businesses. The team gives you more than you expect and helps you with the full set up until it works as you want. They reply quickly, and their developers work in the same fashion. Looking forward to continuing working with you guys!

Using app

5 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your 5-star review! We're glad to hear that you appreciate our quality service and that the team went above and beyond to make sure you got set up properly. We look forward to continuing our work with you as well!

5 / 5 Share

Feb. 20, 2023

We're very satisfied with the app assistance, Emma and Nguyen Van Huan have guided us in each step of the installation and solved all the issues we found quickly and effectively

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your 5 star rating! We're so glad that our app assistance was able to provide you with the help you needed and that Emma and Nguyen Van Huan were able to guide you and resolve any issues you experienced! Thank you so much for your wonderful feedback!

5 / 5 Share

Feb. 17, 2023

Good app that does what it says. I had an issue with some CSS styling of the login form with my theme and Cao and Jonas were very prompt in saving the day. :)

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your 5-star rating! We really appreciate all the kind words about the app and are so glad that Cao and Jonas were able to help you. We take pride in providing excellent customer service.