B: B2B Lock Password Protect
BSS: B2B Lock Password Hide Price - Shopify App Store
Rating
4.8
feedback
573
chart
#1,521
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May 7, 2024
This app is a complete scam. They download it, it doesn't work. They tell you that you need to upgrade. Ok, I upgraded. Then they tell you their developers need to modify something. It's been 2 months and the app still will not work. Their customer service team is terrible. They just waste your time on purpose. I talk to them every night and they still just say they're working on stuff. Joy specifically has completely wasted my time. If you download this app, you'll end up chatting with Joy while the app is never fixed. Good luck. After 2 months, I'm cancelling this app.
Thank you for sharing your experience with us. We truly apologize for the inconvenience you've faced with our app. However, it seems like there are quite some misunderstandings here. The feature of Hide Products you'd like to use was on another plan and that's why it wasn't working. Since you upgraded your plan to higher one, our team has tried our best to come up with a solution within 24 hours. Our team has tried our best to support you so far, even work over time to assist you with the case. Thus, saying our app is a scam doesn't seem fair to us. Additionally, the app is still active on your site so hopefully we will have the chance to help you utilize our app the best for your business and revise your experience. Again, thank you so much for your feedback. If you might have any concerns, don't hesitate to contact us at "[email protected]" or via our Live Chat from the app.
Feb. 6, 2024
I would REALLY like to use the app, as it seems to meet my needs. However, when you try to click on "Subscribe", nothing happens. They just lost a customer with 10+ stores, Platinum plan. It is unacceptable that there is no live chat or minimally functional support. Contact me ASAP so we can solve this.
Nov. 11, 2023
Buyer beware. If you use this - any type of "View All" will display your "hidden content". i.e. "View all collections" or "View all products". In the event that you attempt to get them to assist you, they will, slowly, but god forbid you remove their app. Once you do you, you are hostage to installing and paying $50 per month for your store to function properly. Like I said. Beware.
Hi there, This is Jonas from BSS Commerce. We are so sorry for any inconvenience you may have experienced with our app. We appreciate the opportunity to address the issues you've raised. I hope you can give us a chance to make everything clear. Regarding the concern: ''If you use this - any type of "View All" will display your "hidden content". i.e. "View all collections" or "View all products". In the event that you attempt to get them to assist you, they will, slowly, but god forbid you remove their app"" -> Initially, the Hide Product feature was not automatically functioning due to compatibility issues with your theme. As a result, your products were not hidden as intended. Thus, we promptly worked to rectify the situation to make sure the app functioned well on your site (the process was approximately 1 hour). On the same day, there was an unfortunate downtime on Shopify, lasting a few hours, which impacted the backend of stores, including yours - Stores aren't listed issues. We received notifications from other customers regarding this matter, and I want to assure you that the confusion stemmed from a Shopify-related problem rather than our app. Should you need further information, you can contact Shopify for more details to ensure about everything. 2. In reference to the concerns about plans: -> We want to assure you that you have the flexibility to remove our app at any time you want and the app will not affect anything on your site. We are more than willing to assist you in reviewing and removing any extraneous code associated with our app if needed. Additionally, we observed that you are still within the free trial period until November 18. If you choose to unsubscribe before this date, you will not incur any charges, I definitely commit to that. Once again, we are so sorry for any inconvenience that may cause to you. I hope this clarifies the situation, and I genuinely appreciate your understanding. If there's anything you're still unsure about, feel free to ask; I'm here to clear everything up again. If you need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there.
Nov. 5, 2023
I've had this app installed since Sept 2023 because I need to unlock a specific feature to hide certain products. And to this date, I'm still sending emails resolving many little bugs and feel handcuffed to this app ecosystem. Here are some things that you should be aware of this app before you download: * You will always need to pay for a premium features, not just the lower scale one. * You will need to install separate apps for features that let you customize further. We are a small shop with 11 products and still needed 2 more of their apps, which means two more subscriptions and a total cost of over $125/month for all these services. * There customer service, while friendly and can fix things in a day or two, is in Vietnam and you have to wait 24hrs for every question to respond. * There is typically many things labeled differently or built in the app that needs some further discussion/translation as they are labeled differently than I would prefer. I assume this because translating things between Vietnamese and English can cause some hiccups. * Unless you want to work Vietnam business hours - find a different app with customer support geared towards your time zone. * In the end, I'm a small business investing 7 weeks of work into this app and no customers actually using it fluidly. * I have my hands tied that I have to keep this app because of costs and feel I can't make a change, especially with holiday season approaching. Please be mindful when making a decision - they have great ratings but I suspect it's because throughout my 90+ email chain since 9/21/2023 to date, they've asked me to write a review about once a week. While professional and nice, they look to optimize reviews more than solve my actual problem and it's unfair.
Hi there, We are so sorry for the experience that you are facing with our app. Upon careful examination of the SHOP app policy from Shopify article, we've identified that the use of apps with access control is restricted, and unfortunately, our B2B Login & Lock Access app is listed within their list. We genuinely understand the unique challenges faced by small business, and we are here to assist you the best we can. This is quite an unexpected issue which is out of our hands so hopefully our explanation will clear your misunderstanding on our app and revise your experience. If you have any further concerns or questions, don't hesitate to contact us at [email protected]. Thank you so much for your understanding!
Oct. 22, 2023
installed it and messed up my SHOP pay options..
Hi there, This is Jonas from BSS Commerce. We are so sorry for the inconvenience that you faced with our app. However, our app cannot work along with the Shop function since our app provides functions like access and passcode control. In the meanwhile, according to the Shop's policy, they won't be able to work with such features. Again, we are so sorry for the situation but this seems to be a misunderstanding. Hopefully you can have another look here and revise your experience. In case you need any support from our team, don't hesitate to contact us [email protected] for the best assistance. All the best, Jonas
July 8, 2023
Would have used the app but the features I needed are 'pro' and the 'upgrade to pro' button is non-responsive.
Hi there, this is Jonas - Customer Support Leader from BSS Commerce. On behalf of our team, I'm really sorry for the inconvenience that you faced with our app. Our team has right away fixed the issue and things are back on now. Such a pity that we missed our opportunity to assist you in using our app. I'm not sure if you have already found another solution that fits your needs yet but any other chance you want to tryout our app, we will be right there. Hopefully, we can support you much further and help you make use of our app features. You can always contact us at [email protected] or drop us a message on our Live Chat. Looking forward to hearing from you again.
May 11, 2023
The supposed 14-day trial does not let you test any function of the application, we cannot know if it is what we need, do not waste your time, it is not good.
This is Jonas from BSS Commerce. So sorry for the inconvenience that you were facing while trying our app. However, this seems to be a misunderstanding. Our B2B Login app does have a Free Plan which only provides you access to our Force Login function. Additionally, every plan in our app includes specific functionalities and you can only access if you subscribe for the correct one. I'm not sure if you have already checked our Pricing Plan section within our app but all are written very clearly there. For example, we have Free Plan, Pro Plan, Plus Plan, Platinum Plan and Premium Plan. - If you don't subscribe for anything, you have access to all functionalities within Free Plan - If you subscribe for the Pro Plan, you have access to all functionalities within Free and Pro Plan - The same to other plans - And if you subscribe for the Premium Plan, you have access to all app features. With Pro, Plus, Platinum and Premium, we all provide 14-day free trial once on whatever plan you choose. Hopefully, you can reinstall the app, let us help you with all the setup and eventually revise this misunderstanding. Kindly drop us an email at [email protected]. Looking forward to hearing from you very soon!
March 27, 2023
Terrible customer support. I uninstalled the app 7 hours ago and the apps is still functioning on my site (even though I uninstalled it). As a results users are unable to access my site. 7 hours after I contacted the app support nobody came back to me, so basically I wasted the whole working day with users not being able to access my site just because the app can´t be uninstalled and the support team is not coming back to me whatsoever regarding this issue. Even Shopify support was not able to help on this one and told me that basically, I depend on the B2B Login/Lock & Hide Price dev team to solve this issue, which seems to be a ghost team.
We are so sorry for the delay as we are in a different time zone (GMT+7) and you contacted us in the evening of ours. On behalf of the team, we are so sorry for your experience. We sincerely appreciate you letting us know about the problem you encountered. We guessed that you removed the app from your app list without disabling the app code on your theme (We attached the document in the app already: https://wiki.bsscommerce.com/docs/spf-b2b-login-access-management-app/general/uninstall-the-app-properly-without-leftover-code/). This experience is in no way what we've intended. Again, we're really sorry. To make this up to you, we'll access your theme and remove all the leftover code. Also, our agents will keep you updated shortly. Should anything else arise, please reach out to us at [email protected] and our agents will be right there. Many thanks for your patience.
March 8, 2023
Very unhelpful that you can't test any options of the app except when you pay first. What app makes you pay before you can try it, what happened to even a couple of days free trial? the app didn't work for me and little uninstalled it 5min later after testing the function and still got charged. If you would have trust in your product you would not operate like this.
So sorry for the inconvenience that you were facing. However, on our pricing plan, we do mention that 14-day free trial is available on the Premium Plan (screenshot: https://prnt.sc/Iz1558tJE25x). Also, every theme has its own structure and every site has its own 3rd-party apps installed so sometimes code is just not placed into the correct files. If the app wasn't working right away, you can for sure contact us and we will help you with all the setup. Hopefully, you can reinstall the app and revise your review. Appreciate a lot!
April 22, 2022
I read 24/7 support, but that's not the case. I just downloaded the app, and emails from created accounts are not coming through, which means the app is useless to me. I subscribed to the app, and I need it operational tomorrow - Saturday. It's Friday afternoon, and support is gone for the day and won't return until Monday.
From BSS Commerce Team. Kindly accept our sincere apology for your experience and please sympathize for us during the weekend. Emma from our team contacted you shortly on Saturday to further check it. Hope you can give us another chance and work with us to solve the problem. Thank you.
Feb. 12, 2022
Hide price and add to cart does not work. When you add rule it hides everything from the product page or collections. Not user friendly at all.
From BSS Commerce: So sorry for hearing about your problem. Normally, the errors are caused by theme incompatibility and we can fix it quickly. Our team has tried to reach back to you from [email protected]. Kindly check and reply to us. Thank you and sorry again for the inconvenience.
Aug. 25, 2021
took money from me after uninstalled, now need to file a chargeback. Far to quick to take payment used it for less than 20 minutes and didnt meet my needs
Dear, We're sorry for your inconvenience. Can you contact us at [email protected] to further discuss your problem so that we can help? We're all ears and hope you give our team to chance to fix your bad experience. Thank you.
March 10, 2021
These guys are trying to charge $50/month for the most essential features - not a good way to build your customer base if you ask me. Reply To Developer: You guys are absolute price gouging small businesses, entrepreneurs, and people just starting out by holding the most essential features at an insane amount per month - especially in the time of covid where people have lost their jobs and are continually trying to find new avenues to provide for their families, what you guys do by holding out the features that people need behind a $600/year paywall is despicable.
Hi, I'm Steph from BSS Commerce. Sorry if you are not satisfied with our pricing plans. However, it would be not fair for us that you installed the app for one minute and left a bad review for its prices without trying to find out how advanced it is. Honestly, the whole team has been ready to work days and nights to improve the app, introduce new features, and give advice for customers. Thus, hope you give us another chance to understand your problem and help. I'm always available at [email protected] or in Live Chat. Hope to hear from you.
Aug. 21, 2020
I think this app is messing up my website, I can only see one item in a collection I created. Need help please contact me!!!
Dear, First off, sorry for any inconvenience caused. We are sorry to hear about your experience with our app. Secondly, we promise to fix all professionally. I've sent you an email. Please kindly check it and give us a chance to further discuss the problem and help. Thank you.