All reviews

Rating Breakdown

  • 5
    92% (529 ratings)
  • 4
    4% (22 ratings)
  • 3
    1% (7 ratings)
  • 2
    0% (1 ratings)
  • 1
    2% (14 ratings)
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5 / 5 Share

June 11, 2024

I had a problem and thought it was the app. Afterwards it turned out to be due to a setting in my webshop. Jena, Emma, ​​Jonas, and Jolie figured out where I could change something that was actually outside of their app. Jena, Emma, ​​Jonas, and Jolie thank you again for the help that you did not have to give but did. You guys are awesome!

Using app

8 days

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for the 5-star rating! We're thrilled to hear that our support agents provided awesome assistance in resolving the issue outside of our app. We appreciate your kind words and are happy we could help!

5 / 5 Share

June 6, 2024

Great app that allows us to control user access to our products with brilliant and fast customer support !

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app. Wish your business all good!

5 / 5 Share

June 3, 2024

Just had an amazing customer experience with the BSS team. They were extremely responsive (during business hours ;) ) and clarified my questions and concerns at every steps. The app works like a charm and is flexible enough to cover many of my needs. Thanks a million, I was nervous about the outcome, but reassured at every step of the process that someone was on it. The follow-up was beyond amazing! Thanks!!

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the amazing 5-star rating! We are thrilled to hear about your positive experience with the BSS team. We're glad that we could provide great service and meet your needs with our app. Your kind words mean a lot to us. Thank you for choosing us!

5 / 5 Share

May 28, 2024

App is brilliant and the customer support was great. Emma took her time out to make sure the app was installed and working with my themes without issue. Thanks Emma and Team.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app. Wish your business all good!

5 / 5 Share

May 20, 2024

top

Store

Artepot

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app. Wish your business all good!

5 / 5 Share

May 14, 2024

My experience with this application is very good. The customer service is very good. They are fast and good. They always try to solve the problem.

Using app

26 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!

5 / 5 Share

May 13, 2024

Super app, which fulfills exactly the purpose you expect from it. Support is always very helpful and quick to respond to questions.

Using app

24 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!

5 / 5 Share

May 10, 2024

This app has allowed us to lock our website from customers who are not signed up for accounts, which is exactly what we need. We have also been happy with the customer service provided!

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!

5 / 5 Share

May 8, 2024

Great experience with Jocelyn at BSS Commerce! I had a bit of trouble when updating my store theme, but Jocelyn was able to help with bringing over any customization! Thanks again Jocelyn!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!

5 / 5 Share

May 8, 2024

Great app!! super easy to use and the customer service is the fastest I've encountered using shopify apps I feel it's super important and useful so I highly recommend this app!!!

Using app

5 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!

5 / 5 Share

May 7, 2024

I've been using two of BSS software for a while now and have been pleased with the results. It has taken some getting used to and most of the features are intuative, but anything I was unable to find out on my own, the support staff was generally helpful and quick to respond. This solution has worked well for our site and wholesale orders, so we will continue to be a customer as long as shopify allows.

Using app

Over 1 year

Total reviews

12

Average rating

4.5

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app. Wish your business all good!

5 / 5 Share

May 6, 2024

The customer service has been really helpful when we needed them

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your 5-star review! We are glad to know that our customer service has been a great help when you needed it. We hope to see you again soon!

5 / 5 Share

April 26, 2024

This feature has what we needed for our website and functions are super easy to use. Moreover, the customer support is AMAZING. The team is genuine and always willing to help out with any questions. I would highly recommend this app to small business because BSS's customer service almost feels like they are part of your team - they address your questions asap, find solutions, and follow up with you after. 10/10.

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the wonderful 5-star rating and your kind words about our app! We're thrilled to hear that our features were just what you needed and that you found our customer support to be amazing. It's our pleasure to assist you and we appreciate your recommendation to other small businesses. We're always here to help and support you - just like part of your team. Thank you for choosing us!

5 / 5 Share

April 24, 2024

Excellent app that allows us to control user access to our products. BSS provide brilliant and fast customer support via live chat with email updates. A key part of our website.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!

5 / 5 Share

April 23, 2024

Great level of support from the team when needed, the app itself does exactly what it needs to do. Would recommend to anyone that needs to restrict their content.

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!

5 / 5 Share

April 20, 2024

I love the app! The support by Emma, Jena and their technician were just great. They checked my problems and solved it within just some hours.

Store

iAM4u

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!

5 / 5 Share

April 16, 2024

This app did everything that we needed it to. But more importantly, the customer support was phenomenal. Emma and her team spent the weekend to make sure that our site functioned with their app. Couldn't be happier :)

Using app

4 days

Total reviews

3

Average rating

5.0

5 / 5 Share

April 8, 2024

Support is really good. Jena is really efficient at responding. It is instant support. The app is really good as well. 5 stars.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 25, 2024

Works as intended.

Using app

6 months

Total reviews

5

Average rating

4.8

5 / 5 Share

March 22, 2024

Suporte 5 estrelas. Esclarecimento imediato.

Using app

3 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!