B: B2B Lock Password Protect
BSS: B2B Lock Password Hide Price - Shopify App Store
Rating
4.8
feedback
588
chart
#772
All reviews
Rating Breakdown
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May 28, 2024
App is brilliant and the customer support was great. Emma took her time out to make sure the app was installed and working with my themes without issue. Thanks Emma and Team.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app. Wish your business all good!
May 21, 2024
Great convenience app, but too slow to show the setting screen.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. We have informed our team asap to check and improve the loading speed of embed app. If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app.
May 20, 2024
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Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app. Wish your business all good!
May 14, 2024
My experience with this application is very good. The customer service is very good. They are fast and good. They always try to solve the problem.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
May 13, 2024
Emma & the tech guy were great. Quickly fixed issue and showed how to do so. Thank you.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. However, leaving a 4-star review seems like you are not fully satisfied with our app yet. Hopefully, we will have more chance to help you utilize our app the best for your business and help you revise your experience with the app. If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app.
May 13, 2024
Super app, which fulfills exactly the purpose you expect from it. Support is always very helpful and quick to respond to questions.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
May 10, 2024
This app has allowed us to lock our website from customers who are not signed up for accounts, which is exactly what we need. We have also been happy with the customer service provided!
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
May 8, 2024
Great experience with Jocelyn at BSS Commerce! I had a bit of trouble when updating my store theme, but Jocelyn was able to help with bringing over any customization! Thanks again Jocelyn!
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
May 8, 2024
Great app!! super easy to use and the customer service is the fastest I've encountered using shopify apps I feel it's super important and useful so I highly recommend this app!!!
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
May 7, 2024
This app is a complete scam. They download it, it doesn't work. They tell you that you need to upgrade. Ok, I upgraded. Then they tell you their developers need to modify something. It's been 2 months and the app still will not work. Their customer service team is terrible. They just waste your time on purpose. I talk to them every night and they still just say they're working on stuff. Joy specifically has completely wasted my time. If you download this app, you'll end up chatting with Joy while the app is never fixed. Good luck. After 2 months, I'm cancelling this app.
Thank you for sharing your experience with us. We truly apologize for the inconvenience you've faced with our app. However, it seems like there are quite some misunderstandings here. The feature of Hide Products you'd like to use was on another plan and that's why it wasn't working. Since you upgraded your plan to higher one, our team has tried our best to come up with a solution within 24 hours. Our team has tried our best to support you so far, even work over time to assist you with the case. Thus, saying our app is a scam doesn't seem fair to us. Additionally, the app is still active on your site so hopefully we will have the chance to help you utilize our app the best for your business and revise your experience. Again, thank you so much for your feedback. If you might have any concerns, don't hesitate to contact us at "[email protected]" or via our Live Chat from the app.
May 7, 2024
I've been using two of BSS software for a while now and have been pleased with the results. It has taken some getting used to and most of the features are intuative, but anything I was unable to find out on my own, the support staff was generally helpful and quick to respond. This solution has worked well for our site and wholesale orders, so we will continue to be a customer as long as shopify allows.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app. Wish your business all good!
May 6, 2024
The customer service has been really helpful when we needed them
Thank you for your 5-star review! We are glad to know that our customer service has been a great help when you needed it. We hope to see you again soon!
April 26, 2024
This feature has what we needed for our website and functions are super easy to use. Moreover, the customer support is AMAZING. The team is genuine and always willing to help out with any questions. I would highly recommend this app to small business because BSS's customer service almost feels like they are part of your team - they address your questions asap, find solutions, and follow up with you after. 10/10.
Thank you so much for the wonderful 5-star rating and your kind words about our app! We're thrilled to hear that our features were just what you needed and that you found our customer support to be amazing. It's our pleasure to assist you and we appreciate your recommendation to other small businesses. We're always here to help and support you - just like part of your team. Thank you for choosing us!
April 24, 2024
Excellent app that allows us to control user access to our products. BSS provide brilliant and fast customer support via live chat with email updates. A key part of our website.
Using app
Over 1 year
Total reviews
4
Average rating
5.0
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
April 23, 2024
Great level of support from the team when needed, the app itself does exactly what it needs to do. Would recommend to anyone that needs to restrict their content.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
April 20, 2024
I love the app! The support by Emma, Jena and their technician were just great. They checked my problems and solved it within just some hours.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
April 16, 2024
This app did everything that we needed it to. But more importantly, the customer support was phenomenal. Emma and her team spent the weekend to make sure that our site functioned with their app. Couldn't be happier :)
May 7, 2024
Customer Service rating: 5 stars Really happy with the support from the BSS team. They make it easy to work together to find a solution to any of the questions I have. Joy and Jena have been so nice and helpful! App Review: 3 stars This is not a plug an play app. EVERYTHING needs to be installed by the dev team. The flow of how everything works for desktop, requires you to also explicitly request for mobile and tablet as well. This is frustrating when personally, I'd expect the same behaviour for all devices as a default, not the exception. This has led to much frustration. The only saving grace is that they have been able to provide great customer service and quick solutions to all of the issues raised. However, there have been MANY issues.
Hi team, Such a pity to see that you've updated your review in which it seems like you are not fully satisfied with our app yet. "EVERYTHING needs to be installed by the dev team." => Since we are not allowed to auto-upload code to the theme anymore, manual installation is needed. Also, every theme has a different structure and every site has its own 3rd-party app installed so it would be the best to let us help you with the setup to avoid any possible conflicts. "The flow of how everything works for desktop, requires you to also explicitly request for mobile and tablet as well." => Thanks for this feedback. We've emphasized the importance of this to our team again and we will for sure improve for next requests. Again, thank you so much for staying with our apps and sharing all the honest and helpful recommendation. Our team is always trying our best to improve your experience with our app. If you need any further support, don't hesitate to contact us at [email protected] or via our Live Chat from our apps.
April 8, 2024
Support is really good. Jena is really efficient at responding. It is instant support. The app is really good as well. 5 stars.