Trustoo Loyalty & Referrals
Trustoo Loyalty (Loloyal) - Leading Shopify Loyalty App
Rating
4.8
feedback
726
chart
#774
All reviews
Review RSS Feed
Sept. 10, 2024
When I inquired about the features, I received very prompt and courteous support. Nova, who assisted me, not only resolved my issues but also offered suggestions, which made me appreciate this app even more. I look forward to using this app to grow my business.
Thank you so much for your wonderful feedback! We're glad to hear that Nova was able to assist you and provide helpful suggestions. We're excited to be a part of your business journey and look forward to seeing your continued growth with the app! 😊 Thank you again for choosing Loloyal! Best Regards, Kim|Loloyal Support Team of Channelwill
Sept. 10, 2024
We always respond quickly and are very helpful.
Thank you for your kind words! We're thrilled to hear that our team has been able to assist you promptly and effectively. We're always here whenever you need us! 😊 Best Regards, Kim|Loloyal Support Team of Channelwill
Sept. 9, 2024
Great
Thank you for your feedback! We're glad you're enjoying the app. If you ever need any assistance, feel free to reach out. We're here to help! 😊 Best Regards, Kim|Loloyal Support Team of Channelwill
Sept. 7, 2024
Kim was great and helped me clarify a few questions I had- Excellent
Thank you for sharing your feedback! We're delighted to hear that Kim was able to assist you and clarify your questions. We'll be sure to do our best everytime you need our support. If you need any more help, don't hesitate to reach out! 😊 Best Regards, Kim|Loloyal Support Team of Channelwill
Sept. 6, 2024
Thank you so much for leaving us a fantastic rating! We're thrilled to hear that you had a great experience with our app and service. Your feedback means a lot to us, and we’re happy to know we’re meeting your expectations. If you ever have any questions or need assistance, don’t hesitate to reach out. We're always here to help! Best Regards, Kim|Loloyal Support Team of Channelwill
Sept. 6, 2024
HELP CENTER is speedy respond and helpful, the app is great also
Thank you so much for your kind words! We're thrilled to hear that you find our Help Center responsive and helpful, and that you're enjoying the app. We're always here to support you and ensure you have a great experience. If you ever need anything else, don't hesitate to reach out! 😊 Best Regards, Kim|Loloyal Support Team of Channelwill
Sept. 5, 2024
Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with our app and service. Your feedback means a lot to us, and we’re happy to know we’re meeting your expectations. If you ever have any questions or need assistance, don’t hesitate to reach out. We're always here to help! Best Regards, Kim|Loloyal Support Team of Channelwill
Sept. 3, 2024
nice product - excellent service
Thank you for your kind words! We're delighted to hear that you find our product nice and our service excellent. Your satisfaction is our greatest reward. If you ever need further assistance or have any suggestions, we're always here to help. Best regards, Kim|Loloyal Support Team of Channelwill
Sept. 2, 2024
Easy to use, A++ customer service
Thank you for the fantastic review! We're thrilled to hear that you find our app easy to use and that our customer service earned an A++ rating from you. Your satisfaction is our top priority, and we're here to assist you whenever you need. If you have any more feedback or need further support, please don't hesitate to reach out. Best regards, Kim|Loloyal Support Team of Channelwill
Sept. 2, 2024
Nova was super helpful she explained how it worked and answered all of my questions promptly and im really excited to give back to my customers using this.
Thank you for sharing your experience with Nova! We're delighted to hear that she was able to assist you promptly and clearly. It's wonderful to know that you're excited about using our app to give back to your customers. If you have any more questions or need further assistance as you continue to explore our features, don't hesitate to reach out. We're here to help! Best regards, Kim|Loloyal Support Team of Channelwill
Sept. 1, 2024
This one is so much better than SMILE I’ve been a SMILE user for two years, and this software not only has all the features that SMILE offers, but it also includes many that SMILE lacks. The interface is more user-friendly and smooth, and both the widget and launcher are outstanding and easy to customize. The best part is the price—it’s very reasonable. Another important point is the customer service, which is excellent! Although they don’t claim to be available 24/7, they often respond almost immediately. If you’re still using SMILE, now is the time to switch to this app, it is Easier than you think to migrate(I spent more than one year to make this decision). They will carefully help you transfer your user data and ensure everything is done correctly. One final suggestion: during the transfer, it would be great if the VIP tiers, points, and birthday information could all be handled in a single document. This might prevent any issues with the VIP tiers. 5 stars definitely.
Thank you so much for your detailed and thoughtful review! We’re thrilled to hear that you find our app to be a superior alternative to SMILE, and that you appreciate the user-friendly interface, customizable features, and reasonable pricing. We're especially glad that our customer service has met your expectations, and we’ll certainly take your suggestion about handling VIP tiers, points, and birthday information during transfers into account to improve our service further. Your 5-star rating means a lot to us, and we're grateful for your support. If you ever need anything, we're always here to assist you! Best regards, Kim|Loloyal Support Team of Channelwill
Aug. 30, 2024
We decided to utilize Loloyal due to their integration with Shopify POS as we have both an online and in person presence. It wasn't until we set everything up that we realized HUGE misses by the app. 1. On the app points for both in-store and online purchases are shown as pooled BUT those points can't actually be combined. In store purchase points accumulate together to make monetary rewards and online purchase points accumulate together to make monetary rewards. The awards then can only be redeemed from where they originated. Ie points/rewards accumulated by online purchases can't be redeemed in store and vis versa. WHY???? It's the same customer purchasing from our brand why in the world would you not allow them to accumulate and redeem the points/rewards on both channels. And if not why would even show them as pooled at any point in the app. 2. There is a Loloyal app to download on Shopify POS yet when a new customer is checking out in-person they can NOT set up an account on the app for POS. So they have to go online to sign up but then can't even use the points they just earned online. Our in-person locations are in many tourist towns so we love converting our in-person customers into online customers. We had hope Loloyal would be another way of converting to online but oddly enough NOPE. With all this said I will say that the customer service has been extremely prompt which is much appreciated.
Hello there, Thank you for your detailed feedback on the Loloyal integration. We sincerely appreciate your insight and understand your concerns regarding the points and rewards system. 🤗 We want to clarify a few key points: Points Accumulation: Please know that any points your customers earn, whether through online or in-store purchases, are all accumulated into the same account. This means your customers will see a combined total of points, regardless of where they earned them. Coupon Redemption: While points are pooled together, the key detail is that the coupons themselves are platform-specific. This means: -A coupon earned from online purchases can only be used online. -A coupon earned from in-store purchases can only be used in-store. However, your customers can redeem their accumulated points to generate coupons on either platform—they just need to use those coupons in the place they were created. We understand that this might not be the ideal scenario you were hoping for, and we’re here to support you as much as possible. Please don’t hesitate to reach out if there’s anything else you need. 🌹 Sincerely, Sophie | Loloyal Support 🌹
Aug. 27, 2024
I had an excellent experience with Mariadel from LL: Loyalty Referrals Rewards support team! She was incredibly helpful in guiding me through the setup process and making sure I understood how to use the app effectively. Her patience, clear explanations, and professionalism made everything so much easier. I truly appreciate her dedication to helping customers, and I'm very satisfied with the support I received. Thank you, Mariadel, for your outstanding service!
Thank you so much for your kind words and for sharing your excellent experience with Mariadel! We’re thrilled to hear that she was able to guide you through the setup process and ensure you had a smooth experience with the app. Mariadel takes great pride in helping our customers, and it’s wonderful to know that her patience, clear explanations, and professionalism made everything easier for you. If you ever need further assistance, please don’t hesitate to reach out. We're here to help! Best regards, Kim|Loloyal Support Team of Channelwill
Aug. 26, 2024
Kind and nice support team, beautiful design, easy to use and free & paid features are great!
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our support team and that you find the design beautiful and the app easy to use. It's fantastic to know that both our free and paid features are meeting your needs! If you ever need further assistance or have any questions, don't hesitate to reach out. Best regards, Kim|Loloyal Support Team of Channelwill
Aug. 25, 2024
Thank you for the excellent rating! we are happy to know that you are satisfied with our app and service! Please feel free to message us again if you need further support. We are always here to help! Best Regards, Kim|Loloyal Support Team of Channelwill
Aug. 25, 2024
Perfect
Thank you for your feedback! We're thrilled to hear that you think the app is perfect. We appreciate your support! If you ever need anything, feel free to reach out. Best regards, Kim|Loloyal Support Team of Channelwill
Aug. 25, 2024
ITS SO GOOD WORTH USING IT
Thank you for the enthusiastic feedback! We're so happy to hear that you're enjoying the app and finding it worthwhile. Your support means a lot to us! If you ever have any questions or need assistance, we're here to help. Best regards, Kim|Loloyal Support Team of Channelwill
Aug. 22, 2024
really a great app for customer retention. FREE plan is also have a satisfied function. And customer service is not AI ,it is real and quick response ,.I have got a full answer to solve my problem. RECOMMED THIS APP
Thank you so much for your fantastic review! We're thrilled to hear that our customer service has been helpful and that you find the app easy to use. Your recommendation means a lot to us! We're here to assist you anytime you need, so don't hesitate to reach out with any further questions. Best regards, Sophie|Loloyal Support Team of Channelwill
Aug. 22, 2024
Great customer service! Always very helpful and app is easy to use. Definitely recommend.
Thank you so much for your fantastic review! We're thrilled to hear that our customer service has been helpful and that you find the app easy to use. Your recommendation means a lot to us! We're here to assist you anytime you need, so don't hesitate to reach out with any further questions. Best regards, Kim|Loloyal Support Team of Channelwill
Aug. 19, 2024
Nice app, easy to install and use. A lot of features. The Customer Service is great, helpful and fast!
Thank you for your kind words! We're so glad to hear that you found our app easy to install and use, with plenty of features to suit your needs. It's also wonderful to know that our customer service team has been helpful and fast in assisting you. If you ever have more questions or need further support, we're always here to help! Best regards, Kim|Loloyal Support Team of Channelwill