TrustWILL Loyalty & Referrals
Loyalty Rewards Program with Points, Referral Program & VIP
Rating
4.9
feedback
736
chart
#668
All reviews
Review RSS Feed
Oct. 3, 2023
We're grateful for your review! Your support means a lot to us, and we look forward to you continuing to enjoy our app. 😊💫 - Mariadel
Oct. 1, 2023
Thank you so much for taking the time to review our app! Your support means the world to us!💝💝 We are thrilled to hear that you are enjoying our app and we hope it continues to meet your needs. Have a fantastic day! 😊💫 -nona 🥰
Oct. 1, 2023
I decided to try Loloyalty because their pricing seemed reasonable for a store just starting its loyalty program. The Starter level is sufficient and does almost everything I need; I've been frustrated before by apps that have a free or low-priced option only to find that the money-saving tier is crippled to the point of not being usable, but that's not the case here. The app and its widget are highly customizable and I got them to reflect my site's style. The widget can be opened with a button or by using a URL. I have complete control over how many points are issued for each activity, whether it's transactional or social, again without any limits because I'm only on the Starter plan. Customer service has been available and friendly, and the developers seem very interested in customer input. The weak points are the notifications and the referrals portion of the program. I understand they're working toward letting us customize the emails, which is good because it's needed. I've opted to turn their emails off altogether. It needs better integration with Shopify's email module and Flow so we can plan our own communications rather than depend on theirs. I do like that the referral program lets me decide exactly what each party receives: I give the referring member points while the prospective customer gets a percentage off coupon, but you could just as easily change either to free shipping or a free gift. That said, the communications are terrible. If the member wants to send an email to a friend, it is so badly formatted as to be almost indecipherable. The landing page has zero branding and is so poorly translated that I am truly concerned that prospective customers will think it's a phishing attempt. Neither the referral link nor the discount code generated for the customer is exportable, so I can't create my own email campaign, and because the discount code is only available on the landing page, I can't opt to circumvent that. They mentioned that the referral link can be sent to Klaviyo, but what about those of us who don't use Klaviyo (and, for that matter, why only Klaviyo), plus that still requires us to use the terrible landing page. So, all of that is why I deducted a star. Even though I have complaints and think there are serious issues that need to be resolved, I am mostly happy with and am still using the app.
Hello There, We would like to apologize for any frustration or inconvenience caused by the weak points in our Loloyalty program 🥲 that you have mentioned in your review. We appreciate your honest feedback and are working to improve our notifications and referrals portion of the program. We are also looking into better integration with Shopify's email module and Flow to provide our customers with more options for communication.🥺 We understand your concerns about the formatting and branding of our referral program and are taking steps to improve this aspect of our service. We will also explore ways to make the referral link and discount code more easily exportable for our customers who prefer to create their own email campaigns.😇 Thank you for your continued use of our app and for bringing these issues to our attention. We value your feedback and will do our best to address any concerns you may have in the future. And to let you know that we sent you an email. Would you mind taking a moment to check it out and respond when you have a chance? We appreciate your time and look forward to hearing back from you soon. 🥺Thank you! -nona😇
Sept. 30, 2023
Thank you for your review! We appreciate your support and hope you continue to enjoy our app. 😊💫 - Sophie💓
Sept. 29, 2023
Thank you for taking the time to leave a review. Your feedback is important to us, and we're here to assist you with any questions or concerns you may have. If you ever need assistance or have any feedback to share, please don't hesitate to reach out to us. We're always striving to improve and provide the best experience for our users. Thanks for choosing Loloyal app! 🤗💗 - Sophie🌹
Oct. 4, 2023
je suis un debutant avec loyalty C4EST BON MAINTENENT
Bonjour à tous, Nous sommes ravis d'accueillir un nouveau membre dans notre communauté de fidélité. Nous sommes là pour vous aider à tirer le meilleur parti de notre programme et vous récompenser pour votre engagement. N'hésitez pas à nous contacter si vous avez des questions ou des préoccupations. Nous sommes là pour vous aider à chaque étape. Nous espérons que vous apprécierez votre expérience de fidélité ! 🤗💓 Meilleures salutations, Sophie | Loloyal Support
Sept. 26, 2023
Absolutely thrilled to hear that you had a five-star experience with us! 🌟 Thank you so much for taking the time to share your positive feedback. We greatly appreciate your support and are delighted to have met your expectations. If you ever have any more feedback or if there's anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to serving you again in the future! - Mariadel
Sept. 25, 2023
Mariadel della chat di supporto è stata gentilissima e super disponibile a rispondere e a risolvere tutti i miei dubbi. Servizio impeccabile. L'app di per sè è molto intuitiva e ben strutturata, esattamente quello che cercavamo per il nostro sito. Interamente personalizzabile in base alle proprie esigenze e necessità.
Mariadel della chat di supporto è stata gentilissima e super disponibile a rispondere e a risolvere tutti i miei dubbi. Servizio impeccabile. L'app di per sè è molto intuitiva e ben strutturata, esattamente quello che cercavamo per il nostro sito. Interamente personalizzabile in base alle proprie esigenze e necessità. 💼🛠️ Grazie mille per la tua recensione positiva! Siamo felici di sapere che Mariadel ti ha fornito un supporto eccezionale e che l'app sia stata perfettamente adattata alle tue esigenze. Siamo qui per aiutarti in qualsiasi momento! 🤗💬💯 -Sophie💪🏼🤩🤩
Sept. 23, 2023
App is working as it should
Thank you for taking the time to share your positive experience with our app. We're thrilled to hear that it's working as intended. If you have any further feedback or concerns, please don't hesitate to let us know. We're always here to help.🤗💗 - Sophie🌹
Sept. 22, 2023
Thank you so much for the time in rating! We're thrilled that you had a great experience with us. If you ever have any feedback or suggestions in the future, please feel free to share. We look forward to serving you again soon! 🤗💗 - Joewelyn 🌹
Sept. 22, 2023
clear explanation by Sophie
Thank you for taking the time to leave us a review. We are glad to hear that Sophie was able to provide you with a clear explanation. We strive to provide excellent customer service and appreciate your feedback. Please don't hesitate to reach out if you have any further questions or concerns. 🤗💗 - Joewelyn 🌹
Sept. 22, 2023
Excelent service
Thank you for your kind words and positive feedback. We are thrilled to hear that you had an excellent experience with our service. We appreciate your support and hope to continue providing you with top-notch service in the future. 🤗💗 - Joewelyn 🌹
Sept. 21, 2023
非常推薦這款評價積分累積的程式使用 中/英的客服都可以協助處理 非常有耐心、效率也很高 如果你有想要完善的會員制度系統 試試這款吧！
感謝您對我們的推薦和支持，我們很高興能夠為您提供優質的客戶服務。我們一直致力於不斷完善會員制度系統，並為客戶提供更好的使用體驗。再次感謝您的評價和支持，期待為您提供更好的服務。🤗💗 - Joewelyn 🌹
Sept. 21, 2023
So far so good! Seems intuitive and the support is quick and very helpful.
Thank you for your positive review! We're thrilled to hear that you find our platform intuitive and our support team helpful. If you have any further questions or concerns, please don't hesitate to reach out to us.💖💖 -Sophie💗
Sept. 21, 2023
Always greetings kindly and fulfilling expectations, the above two points are enough to constitute a five-star service.
Thank you for your kind words! 💫💫We strive to provide exceptional service and are glad to hear that we met your expectations. We appreciate your feedback and look forward to serving you again in the future.😊😊 -nona😊😊
Sept. 21, 2023
great app very straightforward
We would like to express our sincere gratitude for your positive review of our app's straightforward functions and interface. As part of Loloyal Team, we are committed to providing our users with a seamless and memorable user experience. 😊Our goal is to not only offer an easy-to-navigate app but also one that can help boost your sales and advertise your store. 💖 We understand that starting a new business can be challenging, which is why we are pleased to offer you a 30% discount on any of our plans for the first six months.🫰🏼 You may choose between our Starter or Growth Plan, and you will also enjoy a 7-day demo period before you start paying for our services. We hope that this offer demonstrates our sincerity in supporting your business's growth. To take advantage of this offer, kindly respond to this email with your Shop URL and the plan you wish to take.💖 In return, we kindly ask for your continued support and feedback. 💖Your input is invaluable in helping us improve our app's functionality and interface and provide you with an even better experience. Please let us know how we can make you fully satisfied with our app. Thank you once again for choosing Loloyal, and we look forward to continuing to assist you with your loyalty program needs! -nona💪🏼🤩🤩
Sept. 20, 2023
This app is not only the most reasonably priced rewards app out there but also super easy to use and bug free. I requested a couple of customizations, the developers went ahead and implemented for me. They also offer 24/7 support answering all my questions promptly and patiently. Highly recommend!
Thank you for your glowing review! We're thrilled that you find our app reasonably priced, user-friendly, and bug-free. Our team is always ready to implement customizations, and we're delighted to provide 24/7 support. Your recommendation means a lot to us. If you have any more feedback or requests, please don't hesitate to share. - Mariadel
Sept. 20, 2023
Fantastic customer service.
Thank you for your kind words! We're thrilled to hear that you had a fantastic experience with our customer service. If you ever need assistance or have further feedback, please feel free to reach out. We're here to help! - Mariadel