TrustWILL Loyalty & Referrals
Loyalty Rewards Program with Points, Referral Program & VIP
Rating
4.9
feedback
736
chart
#668
All reviews
Review RSS Feed
Oct. 18, 2023
We're incredibly grateful for your 5-star rating! Your support means the world to us.π₯° -Nona|Loloyal Teamπ
Oct. 18, 2023
Itβs a great app.
Store
My Store
Using app
About 1 month
We're absolutely thrilled to hear that you think our app is great! π Your positive feedback is greatly appreciated, and we're committed to providing you with an even better experience in the future. Thank you for your support! ππ± -Nona|Loloyal Teamπ
Oct. 18, 2023
Fast and professional help thumbs up
Your support means the world to us, and we're immensely grateful for your unwavering commitment. Your kind words and encouragement have been a driving force in our journey, and we're excited to keep delivering the best we can.πWe're incredibly grateful for your 5-star rating! Your support means the world to us. Your support means the world to us.π -Nona|Loloyal Teamπ
Oct. 18, 2023
Super application, et assistance très réactive. Je recommande cette application
Merci infiniment pour votre commentaire positif ! Nous sommes ravis de savoir que vous apprΓ©ciez notre application et que notre Γ©quipe d'assistance a su rΓ©pondre rapidement Γ vos besoins.π Votre recommandation nous tient Γ cΕur, et nous continuerons Γ fournir le meilleur service possible. Encore merci pour votre soutien ! π -Nona|Loloyal Teamπ
Oct. 16, 2023
get this
Store
My Store
Using app
30 days
We're delighted by your positive feedback and glad to know you're enjoying our app! Your comments inspire us to continue enhancing our application. Should you have any suggestions or inquiries, don't hesitate to contact us. We wish you a fantastic experience with our app! ππ± -Nona|Loloyal Teamπ
Oct. 16, 2023
We greatly appreciate your positive feedback! Knowing that you're having a great experience with our app inspires us to continually enhance it. Should you have any suggestions or inquiries, please don't hesitate to get in touch. Wishing you a fantastic time using our app! ππ± -Nona|Loloyal Team π€
Oct. 14, 2023
super efficace
Store
Ma boutique
Using app
25 minutes
We sincerely appreciate you taking the time to share your feedback about your experience with our app. Your rating and comments are truly valuable to us. We're thrilled to know that you had a positive experience with our app, and we'd love to make it even better. Your input is essential in helping us reach your improved impression with our app. If there are any specific features or improvements you'd like to see, please don't hesitate to let us know. Your suggestions will be a driving force for enhancing your future experiences. π We're here to provide you with the best service and a seamless experience. We look forward to your next visit and the possibility of enhancing the way you perceive our app. Thank you for your support and trust in Loloyal. We can't wait to serve you again in the future! π - Mariadel π₯°π
Oct. 13, 2023
all good!
We greatly appreciate your positive feedback! Knowing that you're having a great experience with our app inspires us to continually enhance it. Should you have any suggestions or inquiries, please don't hesitate to get in touch. Wishing you a fantastic time using our app! ππ± -Nona|Loloyal Teamπ«π«
Oct. 13, 2023
great
Thank you for your kind words! We're thrilled to hear that you're enjoying our app. Your feedback motivates us to keep improving. If you have any suggestions or questions, please feel free to reach out. Enjoy your app experience ππ± -Nona|Loloyal Team π
Oct. 12, 2023
It's early to tell ow this will go but the app seems very user friendly and the support is incredibly responsive. They are also helping to make some unique code changes to notifications and are taking feedback on board for suggested changes to the app.
Thank you for your review! We're glad to hear that you find our app user-friendly and that our support team has been responsive. We're always open to feedback and suggestions, and we're happy to hear that we've been able to help you with unique code changes to notifications. We look forward to continuing to improve our app based on user feedback. - Mariadel π€π
Oct. 12, 2023
Fast service and great attitude
Thank you for leaving us a positive review! We're thrilled to hear that our service was fast and that our team had a great attitude. We strive to provide the best possible experience for our customers, so it's always great to hear when we've succeeded. Thank you for your support, and please don't hesitate to reach out if you need anything else in the future. - Mariadel π
Oct. 11, 2023
very easy and user friendly
Thank you for your positive feedback! We're glad to hear that you found our platform easy to use. Our team is always working to make our user experience as intuitive as possible, so if you have any suggestions for how we can improve even further, please let us know! - Mariadel π€π
Oct. 10, 2023
ππ Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. π We look forward to serving you again in the future. π€ποΈ -Sophie.π
Oct. 9, 2023
Thank you for sharing your positive experience with our customer service team and our app! ππ«If you have any further questions or need assistance with anything, please don't hesitate to reach out to us. We're always here to help! ππ -Sophie.π
Oct. 8, 2023
Trying now
Hello there, Thank you for trying our app and sharing your thoughts in your recent review. We appreciate your feedback and are here to assist you if you have any questions or concerns. Your input is essential to us as we continuously work to improve the customer experience. Best regards, Sophie
Oct. 7, 2023
App works as advertised but I have a handful of gripes which make my review 3 stars. --- 1. Merging customer accounts in Shopify will not update the customer's points total in the app. That means you manually have to keep track of both account's points totals then manually adjust their balance after the accounts are merged. That's a little annoying. --- 2. If a customer places a large order and then their order gets edited to remove some items, their points balance will not be adjusted to reflect this change in order total value. Which means if you reward based on order value (like I'm sure most of us do) you will have to manually adjust your customer's points again every time you edit an order. And these manual adjustments WILL be visible to the customer which doesn't look good on your store's part. --- 3. On the app home page they have a 'sales generated by app' widget. As far as I can tell this is just the total amount of sales your store have had since the app was installed. (Maybe its every order which gets rewards, but since every order gets rewarded in our program by default its just a useless metric). There is no way to hide this or show/hide it based on Shopify Staff permissions. This means that any staff member in your organization who has access to the app will be able to see your store's lifetime sales figure since the app was installed (as will the Loloyal app developers). And this figure never seems to reset by month, week, etc... I promise that helping customers which their point's and rewards totals is something that even the lowest level permission staff member in your organization will have to do at some point so just be aware of this. --- Other notes, customer support is timely for basic questions. Widget customization seems to be better than most other rewards apps we have tried. The admin loads 99% of the time on first try. You can import / export customer points balances (importing was a little tricky for us but the support was able to help us get it sorted ).
Hello There, Thank you for taking the time to share your experience with our Rewards app. We appreciate your detailed review and want to assure you that your feedback is incredibly valuable to us. We're sorry to hear about the challenges you've faced with certain aspects of the app, but we're committed to addressing your concerns and improving the app's functionality.π₯Ί We understand that merging customer accounts and adjusting points for edited orders can be frustrating, and we'll certainly take your feedback into account for future updates. We also appreciate your comments about the visibility of manual adjustments and the 'Sales Generated by App' widget, and we'll explore options to make these features more user-friendly. We're thrilled to hear that you've had a positive experience with customer support, widget customization, and app performance. Your feedback on these aspects is encouraging, and we'll do our best to maintain this level of service.ππ We also appreciate your comments about the import/export feature and will continue to work on making this process smoother for users. Once again, thank you for choosing our Rewards app, and please don't hesitate to reach out to our support team if you have any further questions or concerns. We're here to assist you and look forward to making the app even better for you and your customers.πWe also send you a direct email message I hope you may find the email well and we are looking froward for your feedback. π₯°π₯°
Oct. 7, 2023
Thank you for sharing your positive experience with our customer service team and our app! ππ«If you have any further questions or need assistance with anything, please don't hesitate to reach out to us. We're always here to help! ππ -nona.π
Oct. 6, 2023
I've had nothing but amazing customer service and support from this app from start to finish. They helped me customize a referral page for my branding and helped me add things that weren't part of my theme settings.
That's great to hear! We're so glad that we were able to provide you with the support you needed to customize your referral page to your liking. Thank you for choosing our app and for taking the time to share your positive experience with us!ππ -Sophieπ₯°
Oct. 6, 2023
Customer service is fast and kind! Will need to explore the app further, but thus far really like it. It is simple, easy to customize, exactly what I need :).
Thank you for sharing your positive experience with our customer service team and our app! ππ« We're glad to hear that you find our app easy to use and that it has the functions you need. If you have any further questions or need assistance with anything, please don't hesitate to reach out to us. We're always here to help! ππ -Sophieπ₯°
Oct. 6, 2023
The customer service is helpful and the app seems good to use, having the functions I want!
Using app
About 4 hours
Total reviews
3
Average rating
5.0
Thank you so much for taking the time to share your positive experience with our customer service team and our app! ππ We're thrilled to hear that you find our app simple, easy to customize, and exactly what you need. If you have any questions or need further assistance with exploring the app, please don't hesitate to reach out to us. We're always here to help! ππ« -Sophieπ₯°