All reviews

Rating Breakdown

  • 5
    37% (412 ratings)
  • 4
    2% (25 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (1 ratings)
  • 1
    0% (1 ratings)
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5 / 5 Share

May 9, 2024

kind and helpfull customer service

Store

HTVMAX

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your wonderful review! We're delighted to hear that you found our customer service team to be kind and helpful. Providing exceptional customer service is a cornerstone of our company values, and it's incredibly rewarding to hear when we've met or exceeded our customers' expectations. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Best Regards, Kim|Loloyal Support Team

5 / 5 Share

May 7, 2024

Great support in terms of timing, knowledge, kindness. Mariadel was amazing solving all my questions and by providing advise with the widget theme. Will be using this app for other stores for sure.

Using app

13 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! 😊 I'm thrilled to hear that you had a positive experience with our support team, especially with Mariadel. 🌟 We're delighted to have been able to assist you with your questions and provide advice on the widget theme. πŸš€ We look forward to serving you again and helping with your other stores in the future! πŸŽ‰πŸ›οΈ Best regards, Sophie|Loloyal Support Team

5 / 5 Share

May 7, 2024

As I have been working through the setup the support team have been amazing. It has also been nice to finally find a product that come close to the free in built functionality we had in our previous POS that doesn't cost a fortune.

Using app

About 6 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! 🌟 We're thrilled to hear that our support team has been able to assist you effectively. 😊 It's great to know that you've found value in our product, especially in comparison to your previous POS system. πŸ’Ό We're committed to providing you with top-notch service and functionality without breaking the bank! πŸ’° If you ever need further assistance or have any questions, don't hesitate to reach out. We're here to help! πŸš€ Best regards, Sophie|Loloyal Support Team

5 / 5 Share

May 7, 2024

good support chat

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

We're delighted to hear that you had a positive experience with our support chat! πŸ˜ŠπŸ‘ Thank you for taking the time to share your feedback! If you ever need assistance in the future, don't hesitate to reach out. Best regards, Sophie|Loloyal Support Team

5 / 5 Share

May 6, 2024

Using app

15 days

Total reviews

3

Average rating

4.3

Developer Reply

🌟🌟🌟🌟🌟 Thank you so much! πŸ˜ŠπŸŽ‰ Your five-star rating means the world to us! We're thrilled to hear that you had a great experience. If you ever need anything else, feel free to reach out. We're here to help! πŸš€πŸ™Œ Best regards, Sophie|Loloyal Support Team

5 / 5 Share

May 6, 2024

simple and easy to use

Using app

12 minutes

Total reviews

1

Average rating

5.0

Developer Reply

We're thrilled to hear that you find our service simple and easy to use! πŸ˜ŠπŸ’» Thank you for sharing your positive experience! Best regards, Sophie|Loloyal Support Team

5 / 5 Share

May 6, 2024

great app and great support

Store

andlab

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your kind words! We're thrilled to hear that you're enjoying our app and that you've had a positive experience with our support team. πŸ˜ŠπŸ‘ We're here to help whenever you need us! Best regards, Sophie|Loloyal Support Team

5 / 5 Share

May 5, 2024

Very good customer support. Always been prompt in solving and answering the questions.

Using app

About 2 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our customer support team and that we've been able to assist you promptly with your questions and concerns. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Thanks again for choosing Loloyal, and we look forward to continuing to serve you in the future. Best regards, Kim|Loloyal Support Team

5 / 5 Share

May 4, 2024

My impression so far...wow. This is the fifth loyalty app I have downloaded, and I felt this was the closest to what we wanted for our store. It was 8:30pm on a Saturday (small business owners, you feel me) and I submitted an inquiry on chat, thinking I would receive a reply the following business day and immediately there was someone there. Quick, friendly, and informative answers. Then I ran into an issue and specifically said it wasn't urgent, however they immediately jumped into the backend of my store and had it resolved in minutes. Given the look, functionality, and outstanding support with this app, I know I made the right decision.

Using app

About 2 hours

Total reviews

5

Average rating

4.2

Developer Reply

Wow! Thank you so much for sharing your incredible experience with Loloyal. We're absolutely thrilled to hear that we were able to exceed your expectations and provide you with the support you needed, even on a Saturday evening! As fellow business owners, we completely understand the importance of timely assistance, and we're delighted that our team was able to be there for you when you needed us. Providing quick, friendly, and informative support is a top priority for us, and we're thrilled to hear that you found our team to be so responsive and helpful. We're also glad to hear that you're impressed with the look and functionality of our app. We've put a lot of effort into creating a solution that meets the needs of businesses like yours, and it's wonderful to hear that we're on the right track. If you ever have any further questions, need assistance, or just want to chat, please don't hesitate to reach out. We're here to help you every step of the way, and we're excited to continue supporting your store's success! Thank you again for choosing Loloyal, and we look forward to serving you for many years to come. Best Regards, Kim|Loloyal Support Team

5 / 5 Share

May 3, 2024

Very good plug-in, customer service is very good

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! 😊 We're thrilled to hear that you're enjoying our plugin and that you've had a positive experience with our customer service team. 🌟 If you ever need any further assistance, don't hesitate to reach out! πŸ’¬ We're always here to help. Best Regards, Sophie|Loloyal Support Team

5 / 5 Share

May 2, 2024

Really helpful team, quick and efficient solution!

Using app

44 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're thrilled to hear that you found our team to be helpful and that we were able to provide you with a quick and efficient solution. At Loloyal, we pride ourselves on delivering excellent customer service, and it's always rewarding to receive such positive feedback. We're committed to continuing to provide you and all our customers with the support and assistance you need. Thanks again for choosing us, and we look forward to serving you in the future. Best Regards, Kim|Loloyal Support Team

5 / 5 Share

April 30, 2024

Everything I was looking for and support was A+++, really easy to set up, highly recommend!

Using app

About 2 hours

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your experience with Loloyal! We're thrilled to hear that you found everything you were looking for and that our support team provided A+++ assistance. Making the setup process easy and seamless is one of our top priorities, so we're delighted to hear that you found it straightforward. Your recommendation means the world to us, and we truly appreciate your trust in our app. If you ever have any questions, need assistance, or have further feedback to share, please don't hesitate to reach out. We're here to help every step of the way! Thanks again for choosing our app, and we look forward to serving you in the future. Best Regards, Kim|Loloyal Support Team

5 / 5 Share

April 26, 2024

Mariadel was amazing! She was very helpful and had the best attitude. Made me feel appreciated as a customer.

Using app

About 2 hours

Total reviews

7

Average rating

5.0

Developer Reply

Thank you very much for your wonderful feedback! I'm so glad I could assist you and that you felt appreciated as our customer. It means a lot to me to know that you had a positive experience. If there's anything else I can help with, please don't hesitate to reach out. We're here for you! πŸ€—β£οΈ Best regards, Mariadel πŸ’— Loloyal Customer Support 🌟

5 / 5 Share

April 25, 2024

Nova was super helpful and fast to respond with our request.

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your feedback! We're thrilled to hear that Nova was able to assist you quickly and effectively. We take pride in providing excellent service, and we're glad Nova could meet your expectations. If there's anything else you need, feel free to reach out. We're always here to help! πŸ₯° Best regards, Mariadel πŸ’— Loloyal Customer Support 🌟

5 / 5 Share

April 25, 2024

Per ora ok

Using app

9 minutes

Total reviews

3

Average rating

5.0

Developer Reply

Grazie per il tuo feedback! Siamo felici che finora tutto sia ok. Se hai bisogno di ulteriore assistenza o hai domande, non esitare a contattarci. Siamo qui per aiutarti! Cordiali saluti, Mariadel πŸ’— Loloyal Customer Support 🌟

5 / 5 Share

April 24, 2024

Just downloaded this app after trying multiple others and this one seems to be the best value for service so far. Still learning the ropes but I appreciate the customer service chat function in getting me started!

Using app

43 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for choosing Loloyal and for your positive feedback! We're thrilled to hear that you found our app to be the best value for service among the options you've tried. We understand that learning new software can take some time, but we're here to help every step of the way. We're glad our customer service chat function was able to assist you in getting started, and we're here to support you as you continue to learn and explore the features of our app. If you have any questions or need further assistance, please don't hesitate to reach out. We're dedicated to providing you with the best possible experience! Best Regards, Kim|Loloyal Support Team

5 / 5 Share

April 23, 2024

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the fantastic 5-star review! We appreciate your support and look forward to serving you again soon! Best regards, Sophie πŸ’— Loloyal Customer Support 🌟

5 / 5 Share

April 23, 2024

Using app

2 months

Total reviews

8

Average rating

4.5

Developer Reply

Thank you for the fantastic 5-star review! We appreciate your support and look forward to serving you again soon! Best regards, Sophie πŸ’— Loloyal Customer Support 🌟

5 / 5 Share

April 22, 2024

Would depends after actually seeing how it works before asking to leave rating

Using app

18 days

Total reviews

6

Average rating

4.8

Developer Reply

Thank you for your review and feedback. We understand that it's important to see how a product works before leaving a rating. We appreciate your willingness to try our product and hope it meets your expectations. Best regards, Sophie πŸ’— Loloyal Customer Support 🌟

5 / 5 Share

April 21, 2024

I was fully helped. Thanks Nova

Using app

About 1 year

Total reviews

3

Average rating

4.7

Developer Reply

Thank you for your wonderful feedback! You're very welcome! We're glad Nova could assist you fully. Providing excellent support and a user-friendly experience are top priorities for us. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. We're here to help! Best Regards, Kim|Loloyal Support Team