Loop Returns & Exchanges
Manage returns, exchanges, tracking, order editing & more!
Rating
4.7
feedback
411
chart
#1,226
All reviews
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March 16, 2026
We stated an issue with return labels. They looked into it and responded right away explaining the issue (on the courier's side, not Loop) and made sure that everything was all good to go again quickly.
March 16, 2026
We’ve been using Loop for over a year now and it has truly transformed our returns experience. By integrating it with Shopify and Brightpearl, we’ve been able to automate and streamline our processes, taking the work out of managing returns for our team. We particularly value the vast array of new features Loop consistently launches; they allow us to stay ahead of evolving customer expectations.
March 13, 2026
The Loop CS team is very responsive and provides detailed assistance with inquiries. Highly recommended!
March 13, 2026
Thank you Ninthuga, for the excellent customer service. She taught me more in a few videos than anyone I've ever learned communicating with on Loop.
March 11, 2026
Clear and concise information from Rece! Easy to understand and be able to share with the customer.
March 10, 2026
Support was excellent– Friendly and knowledgeable, helping answer my questions.
March 9, 2026
Takes the guess work out of returns/exchanges. The process is almost fully auto-mated for us at this point thanks to Loop. And when we have questions or need guidance, their customer success agents are incredibly helpful (shout out to Ninthuga for walking me through some trouble shooting!).
March 2, 2026
Responsive and easy to collaborate with. Team members work together ensuring that all goes smoothly. Thank you, team Loop!
Feb. 25, 2026
Loop Returns has made returns and exchanges incredibly simple for both our customers and our team. I also want to specifically recognize Rece from their support team — he was fantastic to work with. Quick to respond, knowledgeable, and genuinely helpful in getting everything resolved efficiently. Overall, Loop Returns has been a great addition to our company, and knowing their support team is this reliable makes it even better. Highly recommend!
Feb. 23, 2026
We love loop, and they integrated perfectly with our 3PL. Special shoutout to Ninthuga from customer service for the great help
Feb. 18, 2026
Rece was exceptional in giving me a solution to pull data into a report. I did give feedback stating it would be nice to have a more specific report and one was created for us in the shared folder. It will be a tool that will save our team a lot of time. Thank you for the wonderful support and assisting in finding a solution to our specific needs.
Feb. 12, 2026
Loop is the default when it comes to RMA platforms to integrate with Shopify. The Loop support team is super responsive and equal parts "systems tutor" and "troubleshoot support". Always quick on the reply and takes constructive feedback very well. They are constantly implementing global solutions as these softwares continue to evolve rapidly.