Loop Returns & Exchanges
Shopify Returns Management Software
Rating
4.7
feedback
302
chart
#732
All reviews
Review RSS Feed
Aug. 11, 2025
Great support team to work with. Always willing to help and provide the needed information in a timely manner!
Aug. 11, 2025
Loop offer excellent and quick customer service. It's really nice to know there's always a support team on standby if I have a problem. Thank you Rece for your help!
Aug. 11, 2025
We've been using Loop Returns for a little over a year and are highly satisfied with the app itself, as well as the support when necessary. From the our most complicated custom scenarios to my most obvious oversight, the Loop team has been very responsive.
July 31, 2025
Really great app - so helpful for us with our business and amazing customer support. They are so quick to respond!
July 25, 2025
The support team at Loop is top notch. Not only do we get responses in record time, the team is extremely helpful, resourceful, results driven and very very pleasant to work with. I am positive I will get quality help and answers every time I reach out.
July 23, 2025
July 18, 2025
We have had a great experience with Loop, its really smoothed out our returns processes and allowed us to offer so much more to our customers than just a return and refund. I would like to highlight the Loop customer service. We have several integrations running into Loop, the main one being Brightpearl. We recently had an integration issue we needed resolved and the team did a brilliant job in getting this sorted quickly for us while keeping us updated through the whole process and even checking in a week after the fix to make sure everything was still running as expected. Cannot recommend Loop enough.
July 16, 2025
Loop has helped up so much with returns and exchanges. Highly recommend for any DTC brands
So glad Loop’s made a difference for your team! Appreciate the recommendation 💙
July 15, 2025
Loop has helped our company streamline our customer return processes, saving us a significant amount of time and money. Also, they are always adding to and improving their offerings, which continue to add to the value we get from using Loop. Lastly, their customer service team is fantastic and quick to help answer our questions.
Thank you for the kind words! Glad Loop is saving you time and that the improvements keep adding value - that's what we love to hear 💪
July 10, 2025
I was having difficulty logging into the app, and after two days of back-and-forth emails, Emma Pennington handled the situation with the utmost patience. Thanks to her dedication and support, she was able to get me up and running again. I truly appreciate her help!
Love to hear that Emma got you logged in and back on track! If you ever need support in the future, we're here 🤝
July 23, 2025
UPDATE: It has cost $150 a lot of time and still not live, nearly a month after initial app installation Avoid Had Sophie sell me the platform, and Emily as my onboarding It's been a week so far. I've paid and been charged, but the platform is still not live, and my requests for help seem to have gone unnoticed. Meanwhile, returns are building up. If anyone from Loop reads this, please help
We're really sorry for the rocky start and totally understand the frustration. Our team is actively working with you now to get things resolved. We appreciate your patience and look forward to turning things around 🙏
June 27, 2025
Amazing app and excellent support from Ninthuga.
Appreciate the kind words! So glad you had a great experience with the team 🙌
June 24, 2025
Great Support Team always so helpful
Thanks for the love! 💙
June 24, 2025
Loop Returns and Exchanges work great with our Shopify store. I have received nothing by great customer service while they helped onboard us to the Offset program and anytime I have an issue they not only respond quickly but actually help and do things like pre-build the workflow for what I need vs just sending links for me to figure it out on my own. I highly recommend Loop.
So glad to hear Offset is working well for you! Happy our team made setup seamless! 🙌
June 24, 2025
I uninstalled this app and was told my subscription was cancelled, yet I’m still being charged. I’ve contacted support multiple times with barely any response. To make matters worse, I can’t even log in to my account because the one-time login code never arrives. There’s no way to manage billing or get proper help. Really disappointing experience — I wouldn’t recommend this app based on their lack of support and poor handling of cancellations.
We’re very sorry to hear about your experience and totally understand your disappointment. Our team has followed up directly and has issued a refund. If you ever decide to give Loop another shot, we’d love the opportunity to work with you again and make things right 💙
June 20, 2025
Excellent Customer Experience team that's always quick to reply with helpful info and resources!
June 19, 2025
We always feel supported by their staff and their platform. Loop's customer support is always so quick to respond and help with any questions or issues we may have.