Loop Returns & Exchanges

Dec. 4, 2025

Awesome app that saves our CSR team time-and the customer service is fantastic.

Dec. 3, 2025

Loop has been a great partner in providing return and exchange platform and their customer service has been great helping.

Nov. 29, 2025

They make it virtually impossible to cancel your account. There are better softwares out there for less.

Nov. 26, 2025

Customer Support team is amazing! Sale team can be a tad tough to work with sometimes.

Nov. 25, 2025

The support team is incredibly helpful and responsive. Anytime I had a question, they guided me quickly and clearly. Thank you and keep up the great work!

Nov. 22, 2025

Support team is really helpful!!!

Nov. 20, 2025

Nov. 19, 2025

Really helpful and responsive support!

Nov. 19, 2025

What can i say about Loop! You have transformed our retrurns game! Special shout out to Chica, Brooke and Ninthuga. Loop is not the cheapest solution on the market but you will not find better support. Feature packed and has helped us massively in terms of streamlining our returns process. Thank you to the amazing team over at Loop. We hope for a great partnership for many years ahead :)

Nov. 18, 2025

The set up for Loop was extremely quick and smooth, and the Loop support team are always quick to help solve any issues and respond to all queries

Nov. 17, 2025

Thanks for the prompt response.

Nov. 13, 2025

great experience with our team at loop! special shout out ash, emma, and hannah for providing us with quick service and always finding ways to ensure our requests are answered efficiently.

Nov. 11, 2025

Loop has been our go-to for handling returns and exchanges. The app is straight forward once you get the hang of it. There is so much you can do to configure how you'd like to process returns and exchanges in your shop. Whenever I've needed assistance or just confirmation of what I understand, the team at Loop has been responsive, helpful, and really a pleasure to speak with. A special shout out to Rece who has provided nothing but top-notch support!

Nov. 10, 2025

Nov. 7, 2025

So bad!! No unboarding, salespeople lie to you that everything is possible, while it's not !!! The worst app I've ever seen on Shopify.

Nov. 7, 2025

We continue to be very happy with both the platform and the Loop team .Managing returns across multiple Shopify instances can be complex, but Loop consistently helps us keep things structured, efficient, and easy to scale. Highlights: Exceptional Support: The team remains incredibly responsive — every inquiry is handled with speed and clarity, even when it involves multi-store configurations. Seamless Integration: The platform integrates effortlessly with Shopify, and changes are deployed without disruption. Continuous Improvement: It’s clear that Loop listens to merchant feedback and evolves the product to meet real operational needs. Loop continues to be a reliable and trusted partner for our post-purchase operations, and we highly recommend it to brands looking for both stability and first-class support.

Nov. 6, 2025

Love the speedy customer service, I've partnered with Rece and learn something new each time we have an exchange!

Nov. 5, 2025

Support was prompt and very clearly explained. Was able to provide the information that was not clear from bot responses

Nov. 5, 2025

Customer service is great - Ninthuga was very quick to answer and provided a thorough response. Very happy with Loop!

Nov. 4, 2025

Emma was incredibly supportive and attentive! Responded in a timely manner and directed my questions to the right person whom could clarify step by step what I needed to do in order to get the data I needed.