Loop Returns & Exchanges
Shopify Post-Purchase Software
Rating
4.6
feedback
370
chart
#1,119
All reviews
Review RSS Feed
Dec. 12, 2025
Emma was exceptional with assisting me and answering all my questions, she was very thorough and provided links/videos and tips so that I could connect right to them. Best experience with her support. Thank you
Dec. 10, 2025
Great customer experience. Always super responsive and helpful. We’ve had a great experience using Loop as our returns platform. The interface is clean and easy to navigate — both for our team and our customers. Setup was smooth, and the support team has been responsive whenever we’ve had questions. It’s helped us streamline returns, reduce back-and-forth, and improve the overall post-purchase experience. Highly recommend!
Dec. 9, 2025
Truly one of the worst onboarding experiences I've encountered. They don't hop on a call with you to review how to set up returns correctly. Their documentation isn't easy to follow. It takes too long to get your "onboarding specialist" to respond to your emails. It took us weeks to setup...and we still haven't correctly configured it. Overall, a very frustrating experience.
Thanks for sharing this feedback. We’re sorry your onboarding experience has been so frustrating- this isn’t the standard we aim for. We've let our onboarding team know and will reach out to make it right.
Dec. 5, 2025
Loop is a fantastic returns partner to our small business! We are able to e-mail Loop support with our queries and technical questions, they always get back to us quickly and go above and beyond, helping us to create the workflows and rules we need. Ninthuga G at Loop has been a particularly helpful Merchant Support Specialist. Can't say enough great things about LOOP.
Dec. 4, 2025
Awesome app that saves our CSR team time-and the customer service is fantastic.
Dec. 3, 2025
Loop has been a great partner in providing return and exchange platform and their customer service has been great helping.
Nov. 29, 2025
They make it virtually impossible to cancel your account. There are better softwares out there for less.
Nov. 26, 2025
Customer Support team is amazing! Sale team can be a tad tough to work with sometimes.
Nov. 25, 2025
The support team is incredibly helpful and responsive. Anytime I had a question, they guided me quickly and clearly. Thank you and keep up the great work!
Nov. 20, 2025
Nov. 19, 2025
What can i say about Loop! You have transformed our retrurns game! Special shout out to Chica, Brooke and Ninthuga. Loop is not the cheapest solution on the market but you will not find better support. Feature packed and has helped us massively in terms of streamlining our returns process. Thank you to the amazing team over at Loop. We hope for a great partnership for many years ahead :)
Nov. 18, 2025
The set up for Loop was extremely quick and smooth, and the Loop support team are always quick to help solve any issues and respond to all queries
Nov. 13, 2025
great experience with our team at loop! special shout out ash, emma, and hannah for providing us with quick service and always finding ways to ensure our requests are answered efficiently.
Nov. 11, 2025
Loop has been our go-to for handling returns and exchanges. The app is straight forward once you get the hang of it. There is so much you can do to configure how you'd like to process returns and exchanges in your shop. Whenever I've needed assistance or just confirmation of what I understand, the team at Loop has been responsive, helpful, and really a pleasure to speak with. A special shout out to Rece who has provided nothing but top-notch support!
Nov. 10, 2025
Nov. 7, 2025
So bad!! No unboarding, salespeople lie to you that everything is possible, while it's not !!! The worst app I've ever seen on Shopify.