Loop Returns & Exchanges
Manage returns, exchanges, tracking, return labels & more!
Rating
4.7
feedback
392
chart
#1,368
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Feb. 6, 2026
Worst experience I’ve ever had with a Shopify app. We attempted to get this app activated for 6–7 weeks and never even reached the point of being able to use it. You cannot activate the app without a sales call, and that call is not onboarding it’s a commission-driven sales pitch designed to extract as much money as possible using vague, shifting “custom pricing.” We were assigned a sales representative who was completely incompetent: emails went unanswered, pricing changed repeatedly, and terms were altered after agreements had already been made. Almost every email contained a different price because they clearly didn’t understand their own product or pricing structure. To put this into perspective: We were initially told 30% revenue share on Checkout+ with no monthly retainer After we researched and agreed, we were told “actually it’s 40% now” Then we were quoted $800+ per month for a business processing around 120 returns per month and 2500-5000 tracking orders. This is not normal, acceptable, or transparent. No serious business would agree to terms that change on a whim depending on how the agent feels on that given day. As a result, this app wasted over six weeks of our time. I cannot even comment on whether the app itself is good, because we were never given access to log in or use it , purely due to the actions of a poor sales agent who had no idea what they were doing. We escalated to management who were no better silent and non existent , I would advise seniors to look at the management actions who also took this personally never intervened never issued any response at all via email basically non existent. Instead of realising there was friction with myself and a sales agent they simply got the same agent to just keep sending me different prices... after we explicitly asked to speak to someone else. That request was ignored. Instead, we received more emails from the same sales team with yet more inconsistent pricing. There manager who was head of Europe I believe is a very incompetent manger and its cost the company revenue, it hasn't cost me anything because we are now booked in with your competition. I am sure the owners of loop returns would love to see how your management handles situations like this because they were poor all around. What makes this worse is that their Checkout+ revenue-share model is completely unnecessary. The make out its impossible to achieve anything like it, they are not being honest with you. Here's how you can do it yourself. Any competent merchant can: .Add a prepaid return label as a product - Tag this pre paid return as pre paid shipping. .Offer it at checkout ( if on pro via a tick box ) or post-purchase sales ( post purchase sales will convert much better because the sale has already converted). .Apply rules in ANY returns app so orders with that tag receive pre paid shipping and they are given a free label. Zero revenue share required, all the money is yours and you have the exact same features. .If you genuinely want Checkout+ functionality on your cart drawer, a competent Shopify developer can implement it in 2–3 hours and they can add the button under your original checkout button exactly the same as loop returns. Why give them a single piece of your revenue? You just saved 30-50% in commission for a 2-4 hour retainer cost... Don't be lazy. We were told by sales that this takes “over a year” , which is absolute nonsense and clearly said only to justify their pricing , it's easy to achieve. This company does not care if you are overpaying. They rely on sales pressure, opaque pricing, and commission-driven agents. The constant “book a call” and “contact sales” messaging on the pricing page and the need for a activation code before you can do anything should tell you everything , because once you’re on that call, you’re negotiating with someone desperate for commission, not someone trying to help your business. Nothing like any other shopify app and I am surprised Shopify actually lets practices like this take place. They love to say they’re a “Shopify partner.” So is almost every reputable app. There are multiple alternative apps offering the same tracking and returns functionality, with: .Clear pricing .Better ratings .No revenue-share traps .No time-wasting sales gatekeeping If I could give zero stars, I would. This review has nothing to do with the app’s functionality and everything to do with money-grabbing, commission-seeking sales agents who try to extract as much as possible before you even get access. Do not waste your time. I lost six weeks of mine.
Feb. 2, 2026
I could not test the app, because an onboarding call is mandatory. I don't need an onboarding call. It's a waste of time. Make it optional and not mandatory.
Jan. 28, 2026
Their support is very prompt, and their team is knowledgeable and friendly!
Jan. 27, 2026
Really great support experience. Ninthuga was quick to respond, patient with my questions, and made everything easy to understand. The issue was resolved smoothly, and I genuinely felt supported throughout. Highly recommend!
Jan. 26, 2026
Loop makes returns and exchanges really simple for our customers and our team. Everything works smoothly, and it’s helped reduce support tickets on our end. Their customer support is also excellent. Quick to respond, helpful, and easy to work with. Overall, it’s been a great addition to our store.
Jan. 20, 2026
Best in class app The service from Ninthuga in particular was very helpful
Jan. 14, 2026
Great Support. Ninthuga and Kat have helped us make adjustments and answer our questions on many occasions and they are quick to respond.
Jan. 13, 2026
Really appreciated the quick support I received when I encountered an issue with returns that had issues. Pretty quick reply with clear instructions and path forward.
Jan. 6, 2026
5 star experience. support team is responsive within a day. it's just a leave and let be feature.
Dec. 30, 2025
Rece was huge help! He helped guide me through the advance exchanges and made it super simple for me to figure out! Thank you x10000!
Dec. 18, 2025
Ninthuga was great - really patient and listened to my issues and sent me a great explainer video. Really couldn't have asked for more. Thank you! Kate
Dec. 17, 2025