Loop Returns & Exchanges

Rece, was so very helpful. She explained things so well with a step by step explanation. So very appreciative for her help, so that I could help my customers better with their questions. Love using LOOP!!

We have been a long term client with Loop for close to 3 years and very happy with the platform. The experience is excellent and they are continuously releasing updates to improve this for both client & customer. The support level from the Loop team has been outstanding with regular business reviews to uncover opportunities & highlight performance vs industry averages. We love the analytics feature that enables our team to realize revenue impacts and provide data insights into return reasons.

After the returns platform we were using sunsetted in October 2023, we quickly transitioned over to Loop, per our previous partners recommendation. Though there have been a few glitches to work through, the Loop CS team and our dedicated CSM Jackie have been extremely responsive / helpful. We hope to continue benefiting from this return platform and definitely recommend giving it a try!

Loop has been a great returns partner and returns solution for us! We had the opportunity to work with them while they were developing their POS app which has resolved a lot of return problems we were facing in store. Their support is also great working to help resolve any issues quickly and efficiently.

Loopreturns has been super helpful to our store. They have a great support system and reply quickly to any issues or questions that we have. Our returns are fully automated and run smoothly without any issues. We're really happy with our experience with Loopreturns and are renewing our agreement with Loopreturns soon.

We've been on the platform for 2 months and have had a great experience so far. Although onboarding was quick due to our previous platform provider shutting down and have to do a quick transition, now that we are fully onboarded we have found it very beneficial. The features loop offers for the customer and also internally for reporting is extremely useful and easy to see ROI.

We've been on the platform for almost a year and could not be more pleased. We had been on an alternative platform previously but due to several shortcomings and account reporting issues we elected to look at alternatives. We shopped over 3 leading platforms and ultimately selected Loop and could not have been more pleased. The onboarding process was extremely smooth and really fast. The platform was very intuitive and we were able to complete most of the configuration ourselves but the support and responsiveness of the Loop team really made the process seamless. The feedback from our customers is extremely positive and the return / exchange process is frictionless. Thank you Loop.

Great customer service when we needed it. I want to give a special shoutout to Rece G for the great work! Loop has been great for us. We've fully automated our returns process which is a win-win for our support team and our customers. Every month, we review the Return Reasons reports to see how we can improve our products, website, and marketing.

Super easy to set up and the customer service was awesome! Lindsey T was fantastic to deal with. Thank you Loop!

Once you "install" the app, you can't even try it. Instead, they force you to do a Zoom call and the link to book a call didn't even work. Pricing is not transparent at all, they have a subscription fee and a cost per return. The usage fees aren't displayed on their website or mentioned on the Shopify app store page. They only integrate with Shopify, so you won't be able to use Loop if you have any plans to change your e-commerce platform. They only do 12-month minimum contracts. 1. Misleading marketing 2. No free trial 3. Opaque pricing Too many red flags for me. I'm shocked Shopify would even approve this app.

DO NOT USE THEM! We were with them for two years. They lock you into a year contract. You have to estimate how many returns and exchanges you'll have during the year. If you exceed your limit, you have to pay them $3 per return / exchange you go over. If your company grows, so will your returns, which means Loop will cost you more money. They're a bad option for both small and large companies. After the first year, they were going to charge us around $13,000 unless we renewed our contract with them. We had to pay them around $9,500 at the end of our second year contract for going over because we grew faster than expected. Competitors are getting better and they're way cheaper. Plus most competitors don't lock you into annual contracts. It is well worth the time doing some demos with other companies and accessing their overall value. Unless Loop adjusts their contractual and pricing structure, I don't see how they can be competitive. Also, when there were glitches in their software, their customer support was awful. My advice is save your money and shop around because there are definitely better options.

Loop has made the process of our returns simple and effective. In addition to that their support team has been super helpful and friendly. Returns used to be a laborious process, but with Loop we have been able to focus on other areas of our company which has helped us grow. Also shoutout to Ash at Loop for be an amazing rep for us over the years!

Loop has been the biggest help to our growing business. As someone who does returns daily, We have used many platforms but Loop is the most efficient we have used to date! We have no plans to change now or in the future.

This company is very difficult to deal with, don't expect to have this app up and running quickly. I started the process with them and after 7 days I couldn't even get a straight answer on pricing from them let alone the app up and running. they wouldn't let me just select the $29 plan as advertised on the app page and get up and running.

Loop is a solid reliable returns platform. I've used it in two different ecomm companies. It's userfriendly, the workflows, tags usage, and return outcomes are well thought out. We definitely take advantage of the Shop Now feature to keep customers reingaged in our eco system. Financial Reconciliation is a bit tricky with, that's an area that can be improved upon, but that said, it's comparable to others on the market. Overall, I'm pleased to continue using Loops as my go-to returns solution.

Works pretty flawlessly. Lots of great features and customizations. Highly recommend for scaling up your business, improving your return rate, and retaining more revenue.

The platform is flexible and works ok. BUT - when you sign up you are LOCKED in to that monthly payment, no matter what. If your business model changes and you want to change to a cheaper plan or cancel the service, you are out of luck. Even if you are not using their service at all they will make you pay them every month, no matter what. It is really not an appropriate business model for this kind of service and they do not care about their customers AT ALL.

Onboarding was super easy. Taylor was very helpful and made the transition to using Loop seamless. Looking forward to using the app

Loop is an incredible platform for returns/exchanges. Our Merchant Success Manager, Ash is the absolute best. I recommend this app 10/10.

Cannot fault Loop, they have made Returns so much better for us! Our onboarding manager Brooke has been perfect throughout setup and even after with any questions we have had. Such an ease working with these guys and I can't thank them enough! PJJ