Loop Subscriptions App
Subscription app to manage subscriptions at scale
Rating
5.0
feedback
588
chart
#2,416
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
4%
-
Less than a month
17%
-
Less than a year
68%
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More than a year
11%
Reviews Summary
The Loop app has received overwhelmingly positive reviews from ecommerce merchants. Users praise the excellent customer service provided by the team, highlighting their 24/7 availability and willingness to assist with any issues or questions. The platform itself is commended for being user-friendly, flexible, and reliable, especially for managing subscriptions seamlessly. The support team is described as knowledgeable, responsive, and proactive in suggesting improvements and guiding users through setup and troubleshooting. However, there are a few negative reviews mentioning issues with billing and promises not being honored, leading to financial strain and dissatisfaction. Overall, Loop is highly recommended for businesses looking for a subscription platform with exceptional support.
Highlights
Review RSS Feed
All reviews
Jan. 22, 2026
Switched to Loop from Seal as there was so much more I could do on Loop and so far so happy with everything, but most importantly, the onboarding support was so profesional and made so easy thanks to Shivam. He honestly made this a breeze for us and was the most helpful support we've ever had from an app.
Jan. 21, 2026
My experience with loop has been great! (1) this app is packed with features and flexibility that are included without an additional charge. (2) the service team is fantastic - they provide all the help needed and get things done quickly and hold a monthly review meeting focused on growth and improvements, (3) my sales from subscriptions have grown significantly since switching to Loop.
Jan. 16, 2026
Great app; easy to use, lots of options to customise and support was on hand
Jan. 15, 2026
Extremely slow support - 6 to 12 hours to answer super trivial questions Many features are buggy - they will intermittently not function as desired All in all - this is not a professional or reputable company that you want to build your business on.
Jan. 15, 2026
If you’re a subscription brand, Loop is worth it. The portal is clean, skip/pause/cancel flows are intuitive, and their team goes above and beyond. Other subscription tools don’t come close in support or retention guidance. Would recommend to any DTC brand running subs.
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