Loop Subscriptions App
Subscription app to manage subscriptions at scale
Rating
5.0
feedback
628
chart
#1,649
All reviews
Review RSS Feed
March 25, 2025
We switched to Loop several months ago after being with another subscription platform for a couple of years (and had one issue after another..) and we are SO happy with Loop! Migration and onboarding process was delivered in an exceptional manner from all the Loop's team members involved which we are very thankful for. Customer service - attention and speed of reaction to all the requests we had so far is really top-notch. App's interface is SUPER user-friendly for both - customer and our (admin) sides. Highly recommend!
Thank you for sharing your experience! We’re so happy to hear that making the switch to Loop has been a positive change for your business. We’re proud of our team for making the migration and onboarding process as smooth as possible, and it’s fantastic that you’ve found both the interface and customer service top-notch. Your recommendation means a lot to us, and we’re here for you as you continue to grow! 🙌🏻 - Loop Team
March 24, 2025
Loop Subscription did a great job. The service is wonderful.
YAY!!! Thank you for the kind words! We’re so glad to hear that you’re enjoying the service. If you ever need assistance, we’re always here to help!😊 - Loop Team
March 22, 2025
Fantastic subscription app! We use this app to run all of our subscriptions - we use it for product swaps, upsells, and free gifts each month. Very easy to use and to set up. We were previously using Seal Subscriptions and the white glove migration from there was seamless (thanks to the Loop team). Now, we've been with them for over 6 months and we have monthly team meetings with Aayush, our account representative. He brings data on our account each month and ways we can improve. Super helpful!! We also have a dedicated Slack channel with their team for quick service if there is ever a bug. The only thing we wish they had is a better integration with Pagefly and a way to block cancellations for the first X days of a subscription. That would be a game changer for our brand to protect against customers who buy then cancel right away.
It’s fantastic to hear that Loop has been such a great fit for your subscription needs! We’re so glad the migration process was seamless and that our monthly meetings with Aayush have been helpful in optimizing your subscription strategy. We also appreciate your feedback on the Pagefly integration and cancellation protection—these are definitely areas we’re looking into for future improvements. Thank you for your continued trust in Loop, and we’re excited to keep supporting your business as it grows! 🙌🏻 - Loop Team
March 24, 2025
ReStockIt has been very pleased with the functionality of Loop Subscriptions and the support provided by the Loop Team. They continue to make improvements to their solution, and listen to the needs of their partners.
Thank you for your kind words! We’re so glad to hear that you’re pleased with both the functionality of Loop Subscriptions and the support from our team. We’re always committed to improving and evolving based on the feedback from our partners. We look forward to continuing to support your growth! - Loop Team
March 21, 2025
Loop has been fantastic. When we decided to go headless, we searched for a subscription service with a robust API, knowing we had big plans. Loop has exceeded our expectations. Their customer service is outstanding, and their tools are state-of-the-art. Recently, I built an entire headless frontend, and when a customer checks out, I can use a single placeholder product, tap the Loop API to turn it into a bundle, and even adjust the subscription start date, among other features. Our success manager works US hours and is incredibly helpful and resourceful. Loop empowers its team to assist customers in completing critical projects consistently and on time. I highly recommend checking them out. We did, and we’re thrilled with the results—we’re here to stay.
Loop has been fantastic. When we decided to go headless, we searched for a subscription service with a robust API, knowing we had big plans. Loop has exceeded our expectations. Their customer service is outstanding, and their tools are state-of-the-art. Recently, I built an entire headless frontend, and when a customer checks out, I can use a single placeholder product, tap the Loop API to turn it into a bundle, and even adjust the subscription start date, among other features. Our success manager works US hours and is incredibly helpful and resourceful. Loop empowers its team to assist customers in completing critical projects consistently and on time. I highly recommend checking them out. We did, and we’re thrilled with the results—we’re here to stay.🙂 - Loop Team
March 20, 2025
We've had a great experience with Loop Subscriptions! The app itself is well-designed, easy to use, and provides valuable data that helps us manage and optimize our subscription program. The analytics and insights have been particularly helpful for understanding customer behavior and retention. Beyond the functionality, their customer service has been outstanding—responsive, knowledgeable, and always willing to help. Anytime we've had a question or needed support, their team has been quick to assist. Highly recommend Loop Subscriptions to any business looking for a reliable and feature-rich subscription management solution!
Thank you so much for the wonderful review! We’re thrilled to hear that Loop has been a great fit for your subscription program and that the analytics and insights have been helpful in optimizing your business. It’s fantastic to know that our customer service has met your expectations. We truly appreciate your recommendation and are always here to support your continued success! - Loop Team
June 4, 2025
Amazing support & great app! thanks you so much Kritika We've been using Loop and are very happy with the app so far — it’s intuitive, works smoothly, and brings real value to our store. What really stands out is the incredible support team. Special thanks to Kritika for her responsiveness and patience — she made everything super easy. Even when we had specific design needs for the widget, the team stepped in and made custom adjustments for us. Highly recommend Loop to any Shopify store looking for a reliable return experience!
Thank you so much for your wonderful feedback! We’re thrilled to hear that both the Loop application and Varun’s support have made such a positive impact. We’re proud to offer a solution that combines powerful features with top-notch service. Your recommendation means a lot to us, and we’re always here to assist whenever you need! - Loop Team
March 19, 2025
I haven’t tried every subscription app out there, but I’ve used one of the big names, and it was a frustrating experience. I couldn’t even get started because the app was so difficult to customize, and their support was lackluster—like many SaaS companies, they were attentive until I signed the contract, and then their responsiveness dropped off a cliff. That wasn't the case with Loop. Their team stuck with me through two months of full customization, which included a major overhaul to accommodate a special bundle offer we wanted to run. Their customer success team was incredibly responsive and helpful every step of the way. If you don't need to do anything special/unique/different then your startup time should be way shorter - probably just a week or so. I was especially impressed with Loop’s API hub, which allowed us to create a fully tailored solution for our unique needs. Fast forward 10 months, and the app is running smoothly. Good ecomm SaaS apps are hard to come by, but Loop is one of them.
We really appreciate your thoughtful review! We’re so glad Loop could provide the customization and support you needed for your special bundle offer. It’s great to know that the API hub helped you create the perfect tailored solution. We truly value your feedback, and we’re excited to continue supporting your success! - Loop Team
March 19, 2025
So impressed with Loop subscriptions and all of the amazing support and customer service. They were a brilliant help getting us launched and if i've ever encountered a problem they are always on hand on live chat and reply instantly. I would not hesitate to recommend this service to anyone
Thank you for the fantastic feedback! We’re delighted that you’ve had such a positive experience with Loop and that our customer service has been able to assist you promptly. We’re committed to being there whenever you need help, and we’re so grateful for your recommendation! - Loop Team
March 19, 2025
The customer service is very fast and I had many calls with them. They usually reply instantly which is super useful as I am doing the things on last minute ;) Thank you Loop Team
Thank you for your wonderful feedback! We’re thrilled to hear that our fast response times and quick support have been helpful, especially in those last-minute moments. We’re always here to make things easier for you—don’t hesitate to reach out whenever you need!🙌🏻 - Loop Team
March 18, 2025
Great product
Thank you! We’re so glad to hear you’re enjoying the product. If you ever need assistance or have any questions, we’re here to help!😇 - Loop Team
March 18, 2025
We were using a larger subscription provider before, and Loop proved to blow it out of the water. Subscriptions are our lifeblood, so we wanted to partner with someone that treated it as such. The thing that stood out to me the most was Loop's support. They have an incredible support system that made migration, optimization and ongoing testing easy, seamless and awesome. From their CSMs to their implementation they did a fantastic job introducing our brand to Loop. The features were the other thing that stood out. Their features are better or similar to more expensive subscription platforms. The only thing I wish could be changed are the Flows feature. We have multiple products that need to be swapped and setting those up are a pain, but they did the legwork for us, so it made switching so much easier. Amazing platform, fair pricing and amazing founder. Can't do any better than that, and honestly I just wish we switched sooner.
It’s fantastic to hear that Loop has exceeded your expectations! We’re thrilled that our support, migration process, and features have made such a positive impact on your business. It’s great to know that our team helped make the transition seamless and that you’re seeing the value in the platform. We appreciate your feedback on the Flows feature and are always looking to improve. Your recommendation means a lot, and we’re excited to continue supporting your success moving forward! - Loop Team
March 13, 2025
An amazing platform with everything you want and more. Also a really amazing onboarding experience. They really take are of you to make sure you're all set up. Highly recommend!
Thank you for the amazing review! We’re thrilled to hear that Loop has everything you need and that your onboarding experience was top-notch. We’re always here to ensure you’re fully supported and set up for success. Your recommendation means a lot to us, and we’re excited to continue working with you!🙌🏻 - Loop Team
March 12, 2025
I would recommend Loop to every Shopify user with a subscription based model product. Great customer service, great conversions, all around I'm very pleased with Loop.
We’re so glad to hear that Loop has been a great fit for your subscription-based model! It’s fantastic that our customer service and conversion rates have helped you achieve success. Your recommendation means a lot to us, and we’re here to support you as you continue to grow! - Loop Team
March 12, 2025
We initially made the switch because our previous provider was increasing costs without offering additional value. Loop, on the other hand, not only provided more features but also delivered a much better experience. We’ve already recommended Loop to multiple companies. One of the standout features has been cancellation prevention, which has had a drastic impact on reducing churn. Beyond the product itself, the support from the Loop team is next level. From the founders to our account reps, the team is highly attentive, and everything happens seamlessly over Slack. No clunky ticketing systems or long wait times. It genuinely feels like a partnership focused on improving retention together.
Switching to Loop sounds like it was a great decision for your business! We’re so happy to hear that the added features and cancellation prevention have made such a positive impact on your retention. It’s fantastic that the seamless support experience has made working with us feel like a true partnership. Your recommendation to others means a lot, and we’re committed to continuing to support your growth and success! - Loop Team
March 11, 2025
Excellent platform with excellent support
We’re thrilled to hear that you’re enjoying the platform and our support! It’s our goal to provide a seamless experience, and we’re always here to assist you whenever needed.😊 - Loop Team
March 7, 2025
Haven't really used the app, just had an issue installing it and the customer service was awesome
We’re glad to hear that our customer service was able to assist you during the installation process! If you need any help getting started with the app or have any other questions, feel free to reach out. We’re here to help!😇 - Loop Team
March 6, 2025
Loop has been an incredible asset to our company, and working with Parth has been an absolute pleasure. He has been incredibly supportive, truly invested in our success, and continuously helps us optimize our subscription model for retention and loyalty programs. Loop’s platform provides invaluable insights into how our customers manage their subscriptions over time, allowing us to make data-driven decisions that improve engagement and long-term loyalty. Plus, they are always evolving—constantly rolling out new retention and reporting features that help us stay ahead. If you're looking for a dynamic, forward-thinking partner to enhance customer retention, Loop is the way to go. Highly recommend.
Fantastic! So happy that Loop has made such a positive impact on your business! We’re thrilled that Parth has been able to provide the support and guidance you need for optimizing your subscription model. The data-driven insights and continuous improvements are core to helping you stay ahead, and we’re so grateful for your recommendation. We’re excited to continue supporting your growth and success! - Loop Team