Loop Subscriptions App

We run a fairly large Shopify store with many thousands of active subscribers. We originally set everything up using a different subscription app, but as we grew, we kept running into issues that became increasingly frustrating. Eventually we decided to switch to Loop, and it was one of the best decisions we've made. The migration process was excellent and really well handled. Loop has been a game changer for us. It's really easy to use, everything just works, and the support team has been excellent whenever we've needed them. They respond quickly and help solve any problems. The platform has been built to handle businesses of any size, it scales really well. I'd happily recommend Loop to anyone looking for a subscription app on Shopify.

great customer service

We've used Loop Subscriptions for our brand for quite some time now, and the experience has been excellent. Before Loop, we tested several other subscription platforms, but none came close when it came to customer support and responsiveness. The Loop team has consistently been available whenever we've needed help, providing fast, personalized 1-on-1 support and helping us optimize everything from subscription setup to retention flows. One of the biggest wins for us has been a noticeable reduction in churn. The subscription management experience is much smoother for customers, making it easier for them to manage, modify, or pause their subscriptions without frustration. That improved customer experience has translated directly into better retention for our business. The platform is reliable, easy to use, and backed by a team that genuinely cares about helping merchants succeed. If you're running a subscription-based brand and evaluating options, Loop is easily one of the best solutions we've worked with. Highly recommended.

Migrating to Loop was one of the best infrastructure decisions we've made. We came to Loop carrying the baggage of three separate systems that had never really talked to each other, and the prospect of consolidating all of it was genuinely intimidating. Subscriptions are the lifeblood of our recurring revenue, so there was no margin for getting this wrong. What set Loop apart from the start was the expertise on the ground during the migration itself. This wasn't a hand-off-the-docs-and-good-luck experience. Their team worked alongside us to map every piece of data across all three legacy systems, validated that everything transferred correctly, and didn't consider the job done until we'd confirmed it ourselves. The care they took on the front end saved us from the kind of silent data problems that don't surface until months later when they're far more expensive to fix. But the real differentiator has been what happened after go-live. Sri and Ayush have become genuine partners in this part of our business. They didn't disappear once the migration was complete. They've stayed engaged, helping us implement meaningful improvements to our retention and pause-and-cancellation flows, areas that directly protect and grow our recurring income. Every time we've wanted to refine something, they've been right there, available not just for the technical lift but for the strategic thinking behind it. That combination is rare. Most tech teams will help you with the build and then point you to a ticketing queue for anything else. Sri, Ayush, and the broader Loop team operate like they're invested in our long-term success, because they are. They show up for both the engineering and the strategy as we continue to optimize this vital area of our business. If you're weighing a migration or looking for a subscription partner who'll be in it for the long haul, Loop has earned our strongest recommendation.

Shuanshi helped me relocate the sub options to a space within another another app's section, something i could not do alone. This was done timely once we had secure d their access. Now looks perfect. Would recommend.

Great experience so far! App looks great. Cant wait to start working on it. Also Suraj was great and helped me set up the widget.

The CX team did a great job in helping me :)

Shuanshi was very helpful! I had a very confusing issue with the subscriptions and my customers, but Shuanshi fixed everything for me while I was doing my errands, she was very kind, professional and effective! I totally recommend to use the chat before following any misleading tutorials online, including AI chats. Thank you!!

Support has been good. Loop is working well for us.

We've had a great experience working with the Loop team. Their support has been responsive, knowledgeable, and genuinely invested in helping us find the right solutions for our subscription setup. Throughout the process, the team has been proactive, patient, and quick to assist with both technical questions and custom requests. Communication has always been clear, and they've consistently gone above and beyond to ensure everything was implemented correctly. A special thank you to the support team for their professionalism and commitment.

"Big shoutout to Suraj from the support team! Jumped in via live chat and solved my issue fast, no back and forth, just straight to the point. Loop has been a great app for managing subscriptions on our Shopify store and the support makes it even better. Highly recommend!"

Prince, solved my issue very quickly ... I couldn't manage to put the subscription online and he showed me how with a personalised Loom video which he literally recorded with my store for me special. Great service!

Ayuush really nice guy really helped good

Top, liebe die App und der CS ist auch super! :)

Loop is elite when it comes to scaling your subscription brand. Their dedicated team is also top notch and my dedicated CSM Amandeep has been excellent to work with and really cares about improving my metrics and retention overall. Very impressed with this app as a whole and im glad i was referred to them.

Loop team is always quick to help us with issues and Saurav has been great at jumping on quick calls with our tech team to resolve issues. Karan, our newest account manager, has also helped us reduce churn rate by providing specific ideas he sees working for other merchants as well.

Been using Loop Subscriptions to manage our subs on Shopify and honestly just wanna give a shoutout to Tarun Rana from the Loop team. He helped us set up our whole cancellation flow and it was super smooth. Tarun actually took the time to understand what we needed instead of just rushing through it. He walked us through setting up the cancellation flows, the retention offers, all that stuff. Anytime we had a questoin he got back to us fast and was always super helpful. You can tell he knows the platform really well. Made the whole thing way easier than i thought it would be. If your planning to run subs on your brand definitely use Loop and defintely try to work with Tarun, he's great. Highly recommend!

Saurav Singh you are always so responsive to our questions and very thorough in explaining things whether that's through providing a step by step procedure or a Loom video - you hit on every detail. Thank you for exceptional support!

Loop has been a great partner to our business. They have helped us increase our subscription revenue exponentially. Their cancellation flow allows us to prevent churn and the dashboard provides incredible insight. The customer support staff and specialists they provide you with are also very helpful, meeting every requirement. It's a premium price point, but it is worth the cost.