Loop Subscriptions
Trusted Subscriptions App for eCommerce DTC Brands
Rating
5.0
feedback
353
chart
#2,275
All reviews
Rating Breakdown
Review RSS Feed
Feb. 14, 2024
Great Customer Service. Atul is awesome.
Thank you for your wonderful feedback, Team Inward Half! We're so pleased to hear about your great experience with our customer service, and especially with Atul. We'll be sure to pass along your compliments. If there's anything more we can help you with, please don't hesitate to reach out. Cheers to more awesome experiences ahead! 🌟 Team Loop
Feb. 9, 2024
great support from Varun
Thank you for your kind words, Team ShulkerRoad! We're delighted to hear about your positive experience with Varun's support. It's our goal to provide outstanding service, and feedback like yours lets us know we're on the right track. If you need any more assistance or have further questions, please feel free to reach out. We're here for you! 🌟 Team Loop
Feb. 7, 2024
Great app, seamless. EXCELLENT customer service.
Thank you so much for your glowing review, Team Nutcase Nuts! We're thrilled to hear you find our app seamless and are delighted with the customer service. Our team works hard to ensure a smooth experience for our users and provide top-notch support. If there's anything else we can do for you, or if you have any suggestions, please don't hesitate to reach out. Your satisfaction is our priority! 🌟 Team Loop
Aug. 1, 2024
Loop is AWESOME! It is the only app we found which combines functionality of product bundles AND subscriptions in a very user-friendly interface. We have been using the Loop $99 plan and it kind of pays for itself as 90% of our website sales go through the Loop app! The bundles and discounts are accomplished in a 'smart' back-end way i.e. by creating custom discount codes rather than 100s of product variants. Also, HUGE shout-out to the support team. Manan, Adarsh, Varun and others are always available to answer my questions and they quickly solve simple coding and formatting issues. Well done LOOP!
Thank you for your amazing feedback, Team Nutty Hero! We're thrilled that Loop is making a significant impact on your sales with its unique combination of product bundles and subscriptions. Hearing that our app and the support from Manan and the team have met your needs is fantastic. Thanks for being a part of the Loop family! 🌟 Team Loop
Feb. 6, 2024
Great service. Easy to use.
Thank you for your positive feedback, Team Drink Victory! We're delighted to hear that you found our service great and easy to use. Ensuring a user-friendly experience is our top priority. If there's anything else we can help you with, please don't hesitate to reach out. We're here for you! 🌟 Team Loop
June 5, 2024
This is the first subcription app I've used, but so far, I'm quite happy with it. I was migrating from a DIY solution and the team took time to understand my particular needs and provided a significant amount of very helpful support in the lead up to migration. The migration was painless - thanks to the efforts of that particular team. Since launch, perhaps the greatest value has been provided by the Support team. I'm continually asking questions and, regardless of the time or day of the week, a helpful response is never more than an hour or two away (often much faster). I've not given 5 stars, because there are some areas where functionality is lacking, or yet to be developed. If you are a vendor that sets your order schedule based on delivery (using an Anchor Day), rather than being based on billing, then there are some gaps. It feels as if this functionality (the ability to set the order schedule based on delivery) was rolled out, but then not fully implemented across the product to map the features/functionality available that exist for vendors who set order schedules based on 'billing'.
We're so glad to hear about your positive experience with our app and the seamless migration process, thanks to our dedicated team. It's great to know our Support team has been there for you every step of the way, providing timely help whenever needed. Thank you for trusting us with your subscription needs. If you have any more questions or need further assistance, we're just a message away. Here's to your continued success! 🌟 Team Loop
Feb. 5, 2024
Loop has great set of features as well as great customer service
Thank you for your kind words, Team FreshChefs! We're thrilled to hear that you're satisfied with Loop's features and our customer service. Our team strives to provide the best experience possible, and it's great to know we're hitting the mark. If there's anything else we can do to enhance your experience or if you have any questions, please don't hesitate to reach out. Your feedback and success are what drive us! 🌟 Team Loop
Feb. 1, 2024
the customer service is great.. I'm still figuring out the app, but seems to be working well..
Thank you for your feedback! We're glad you're enjoying the app and our customer service. If you have any questions or need further assistance, we're here to help. Your satisfaction is our goal! 🌟 Team Loop
Jan. 25, 2024
Loop subscriptions is amazing. I don’t know why they only have 4.9 stars because they should have 5.0! The features in this app are amazing and help our company increase sales. I found this service on a podcast where they compared every subscription service and Loop was hands down number one and I understand why now. Their customer service is AMAZING. Anytime I need help they respond promptly and even with personalized video tutorials for my issue. Highly recommend.
Thank you so much for your glowing review, Team Holistic Nutrition! Your recommendation means the world to us. We're absolutely thrilled to hear that Loop Subscriptions has played a significant role in boosting your company's sales and that our features have met your needs so well. It's great to know our efforts to provide top-notch customer service, including personalized video tutorials, have been so helpful to you. Thanks again for choosing Loop! 🌟 Team Loop
Jan. 24, 2024
Loop is a well thought out, fully featured subscription app that's backed by a world class team. Shout out to Atul for always being on top of any questions, issues, or feature requests that we need. Excited to keep working with them to increase our LTV!
Thanks a ton for the shout-out! Super glad to hear you're loving Loop and that Atul's been able to help out with everything you need. Can't wait to keep rocking this journey with you and boost that LTV! If you've got more questions or need anything, just give us a shout. Cheers to more success together! 🚀 Team Loop
Jan. 24, 2024
Great app and extremely responsive/capable team to help with configuration. Looking forward to growing with Loop!
Thanks for the awesome review! We're stoked to hear you're happy with the app and our support team. Can't wait to grow together with Loop! If you need anything along the way, just holler. Here's to big wins ahead! 🌟 Team Loop
Jan. 22, 2024
Thank you for your review, Team Kiva Confections! If you ever have ideas or need assistance, we're just a message away. Your success is our top priority! Team Loop
Jan. 22, 2024
I've been using Loop for a couple of months now and am delighted with every aspect. The changeover from my previous subscription app was handled beautifully, the Loop team did all the heavy lifting and there was no disruption at all to subscribers. And the support team are great. They're on a par with Shopify support: fast to respond, warm and friendly + they totally know their product. The app has been running perfectly for me, it's super easy to manage and has some nifty tools + analytics. Probably the thing I like most is the customer portal; the set out is clear and simple so that even the most tech-challenged person could find their way around. Well done Loop, I'm so glad I found you!
Thank you for your fantastic review, Team Hey Happy Dog! Super glad to hear your switch was a breeze and you're loving the customer portal. Thank you for choosing Loop, and we look forward to supporting your continued success!🚀 Cheers 🥂, Team Loop
Jan. 18, 2024
Loop is a great product to have for subscriptions! The dashboard is easy to understand and the service has a variety of tools for a custom experience. Shoutout to the team behind Loop as well; excellent customer service and responsiveness! We look forward to using Loop for a long time.
Thanks for the awesome shoutout, Team Jaspr! 😊 Super glad you're loving Loop and finding everything easy to use. Big cheers to you for being part of our journey! If you've got any cool ideas or need a hand with anything, just give us a shout.🚀 Cheers🥂 Nihal and Team Loop
Jan. 15, 2024
LOOP is an excellent and user friendly app. The service is also outstanding, they were very helpful. Definitely recommended!
That's awesome to hear! Thanks for the shoutout about us being user-friendly and for appreciating our service. We're super glad we could help out. If you ever need anything or have questions, remember, we're just a message away. Happy to have you with us, and thanks for recommending us! 😊👍 Team Loop
Jan. 15, 2024
The team at Loop have been exceptional in migrating us across from Recharge and getting us set up on the platform. From assisting with optimisation and customisation of the customer-facing portal to troubleshooting widget issues, their customer service alone deserves 5 stars. The platform has a load of features to improve the customer experience which we have loved exploring.
Thanks for the great feedback, Team Old Spike! Super happy to hear our team helped you smoothly transition from Recharge to Loop. Loving that you're enjoying the features and the customer portal tweaks. Got any questions or need more tips as you explore? Just give us a shout – we're here to help! 😊🌟 Team Loop
Jan. 12, 2024
Great customer service. Fast and straight to the solution.
Thank you for your positive feedback, Team Oh Beauty! It's fantastic to hear that you experienced fast and effective customer service. Our team strives to provide solutions that are both quick and efficient. If you ever have more questions or need further assistance, we're just a message away. Your satisfaction is our priority! 🌟💨 Team Loop
Jan. 12, 2024
My only regret is not implementing Loop sooner. Loop has elevated the subscription app space with best-in-class software that boosts revenue from Day 1 and improves the customer experience. Plus, they take pride in onboarding and have a dedicated team to ensure a seamless transition. If you're considering switching or onboarding for the first time, LOOP is a MUST-HAVE to add to your tech stack (and it costs less than the other guys).
Thanks for the awesome review, Rob and Team Angela Caglia! We're super glad you're seeing great results with Loop and that our team could make your transition smooth. If you need anything else, just give us a shout. Happy to have you on board! 🚀🌟 Team Loop
Jan. 12, 2024
Manan on the help chat was very helpful.
That's fantastic to hear, Team Miller's Grove! I'll be sure to pass on your kind words to Manan. It's always our goal to provide helpful and efficient support, so knowing that Manan hit the mark is very encouraging. If you ever need more assistance or have any questions, don't hesitate to reach out to our help chat again. We're here to ensure you have the best experience with our app! Thanks for your feedback! 😊🌟
Jan. 11, 2024
Nice app. The set up didn't complete automatically but their customer support were very quick and efficient at sorting the matter. I look forward to using the app for my new subscription box.
Thanks for taking the time to leave a review, Team Skein Queen! It's great to hear that our customer support team was able to quickly resolve the setup issue for you. We're excited that you're using Loop for your new subscription box venture! If you need any assistance or have questions as you move forward, don't hesitate to reach out. Best of luck with your subscription box journey, and we're here to support you every step of the way! 🚀📦