Loop Subscriptions
Trusted Subscriptions App for eCommerce DTC Brands
Rating
4.9
feedback
376
chart
#2,645
All reviews
Rating Breakdown
Review RSS Feed
April 26, 2024
Really happy with Loop and online support. Varun helped me out even when the issue turned out to be nothing to do with Loop - thanks so much
Thank you for sharing your feedback, Team Tiny Gardener! We're thrilled to hear that the support team was able to help you out! Providing exceptional support and ensuring everything runs smoothly is our priority. We're glad to have you on board! Cheers, Team Loop
April 22, 2024
Loop subscription has worked perfectly for helping us setup subscription software seamlessly within our Shopify purchase flow. The customer service team has been elite and the entire onboarding and post go-live help has been better than I could have hoped for. 10/10 recommend without a doubt this team helped us be successful and am thankful because they worked with us like a good partner.
Thank you for your amazing feedback, Team Blue Tees Golf! We're so glad to hear that Loop has seamlessly integrated into your Shopify flow and our team has been there for you throughout the process. It's great to know we could assist with your success. Thank you for recommending us, and we're thrilled to have you onboard. Let's continue to grow together! Cheers, Nihal and Team Loop
April 12, 2024
Great customer service. Very fast to reply and fix any issues that may arise from integration with bespoke themes, including amending the code.
Thank you for your review, Team Park Life! Awesome to hear that our customer service has been on point. Here’s to smooth sailing ahead! Cheers, Team Loop
April 10, 2024
I can't say enough about Loop! Our meal prep company recently made the switch to their fully automated subscription platform, and it's been a total game changer for Fuel Your Body. From the moment I spoke with their team, especially Abel and Surbhi, I knew we had found the perfect partner to fuel our growth across Canada. The support team at Loop is simply the best I've ever encountered. Their hard work and dedication are truly remarkable. If you're looking to scale your subscription business, look no further than Loop. Forget about the rest; jump on board with Loop and thank me later! Thank you, Loop, for revolutionizing our operations and being such an incredible partner. Here's to many more years of success together! Jay Gallagher - CEO Fuel Your Body - Healthy Meal Delivery Inc www.eatfyb.ca @eatfyb
Using app
About 2 months
Total reviews
2
Average rating
5.0
April 9, 2024
Working great so far!
Thanks for sharing your feedback, Team Cherry Love Coffee! We're glad to hear things are going well! If you need any help or have questions, feel free to reach out. Cheers, Team Loop
April 2, 2024
The Loop subscription service is truly remarkable, as it simplifies the subscription process for all merchants. One of the standout services is the exceptional customer assistance, which promptly responds to any concerns or bugs encountered. This level of support makes it highly recommended for anyone looking to streamline their selling experience.
Thank you for sharing your experience, Team Senzu Health! We're thrilled to hear that we have simplified your subscription process and our customer support has been responsive to your needs. We're glad to have contributed to streamlining your selling experience. Cheers, Team Loop
April 1, 2024
Fantastic app and great support ! I highly recommend
Thanks for the kind words and recommendation! We're glad you're enjoying the app and finding our support helpful. Cheers, Team Loop
March 28, 2024
We chose Loop to launch our new subscription business and are SO happy with the choice. The software is full featured and powerful, but more importantly the team is very knowledgable about this kind of business and has already saved us from lots of headaches! Initial configuration is relatively quick and painless, and once things are set up, I feel confident trusting this system to keep our subscriptions running smoothly. Thanks Loop!
Thanks for the amazing feedback, Team GoodSomm! Great to hear Loop has been a game-changer for your subscription biz! Glad it’s running smoothly and keeping things stress-free. Keep those subscriptions rolling and thanks for the feedback! Cheers! Team Loop
March 27, 2024
Excellent response and service!!!
Thanks for the awesome feedback, Team Septième! We're glad to hear our response and service have been up to par. Here's the more success ahead! Cheers, Team Loop
March 18, 2024
Excellent Customer Service. Very easy to work with and the widget integrates with our site beautifully. Highly recommend using this for setting up subscription service within your site.
Thank you for your review, Team Elite Roaster of Atlanta! We're thrilled to hear that our service has been excellent and our widget integrates seamlessly with your site. Thank you for the recommendation, and we're glad we could help set up your subscription service. Cheers, Team Loop
March 15, 2024
great support team!
We're glad to hear that you've had a positive experience with our support team! Thank you for your kind words! Cheers, Team Loop
March 15, 2024
As a co-founder at HelloBello, it is with delight to write the following lines on our experiance to switch to Loop. At HelloBello we offer fresh/frozen dog food meals in convenient 14-day and 28-day subscription plans. We're a 100% subscription-focused company with a strong commitment to delivering exceptional products and a seamless digital customer experience. We recently transitioned from the Recharge Pro plan to Loop for several compelling reasons: - Superior access to development and customer support: Loop provides outstanding access to their development and customer service teams. This is crucial as we develop our API-based customer dashboard. Unlike with Recharge, where each interaction involved a new representative requiring repeated explanations, Loop offers direct engagement with the team who can readily assist with our API needs. - Rapid development capabilities: Loop demonstrated impressive agility in responding to our requests. Features like Make.com access, Loyalty Lion integration, and API enhancements were implemented within days or weeks, far exceeding the responsiveness we experienced with Recharge. - Seamless Shopify integration: As a Shopify-based business, we appreciate Loop's native integration. This translates to smoother operation, better integration, and faster development cycles compared to Recharge's non-native solution. - Competitive pricing: Loop offered a more attractive pricing structure compared to Recharge. - Shared DNA and dedicated support: We resonate with Loop's entrepreneurial spirit and their commitment to building long-term partnerships. We have established relationships with key personnel at Loop, ensuring 24/7 support and personalized attention to our needs. This stands in stark contrast to the frustrating experience we had with our past subscription provider, which often felt impersonal and unresponsive. Our migration process was complex, involving two PayPal accounts, Stripe as our primary gateway, and residual activity on Braintree. Despite the challenges, the Loop team went above and beyond to ensure a smooth transition. They actively collaborated with us until all issues were resolved, demonstrating a genuine commitment to exceeding expectations. HelloBello wholeheartedly recommends Loop. Their dedication to customer success, agility, and focus on our needs make them a truly exceptional partner.
Thank you for sharing your experience with Loop - Stephan, and Team Hello Bello!! We are truly delighted to hear that our platform has met and exceeded your expectations! We are particularly pleased to hear about your positive experience with our team's dedication and the personalized support you received during the migration process. At Loop, we strive to build strong, long-term partnerships with our clients, and your acknowledgment of this effort is very encouraging. Thank you once again for choosing Loop and for your kind words. We look forward to continuing our successful partnership with HelloBello and supporting your growth in the subscription market. Cheers 🥂, Nihal and Team Loop
March 9, 2024
Best subscription app, best support, best experience for our incredible subscribers. Highly recommend Loop if you are considering a subscription tool for your store.
Thank you for your enthusiastic endorsement, Team Rejuvia! We're thrilled to hear that you consider Loop the best subscription app, with the best support and experience for your subscribers. Your recommendation means a lot to us, and we're honored to be a part of your store's success. Cheers, Team Loop
March 7, 2024
We were with Bold Subscriptions for many years then switched to Appstle with the Shopify 2.0 release. It took us a month to configure and get setup on Appstle and after going live we just ran into issue after issue after issue as the system wasn't stable. We started looking at other platforms and found Loop. The install and configuration took just a few hours. They migrated our existing customers over from Appstle and we were live within a few days. Customers love it and we are very happy with it about a month since launch. Would highly recommend!
That's fantastic to hear, Team Frozen Garden! We're so glad that your transition to Loop was smooth and that both you and your customers are loving the experience. Thank you for sharing your journey and for your high recommendation. We're here to support you and look forward to being a part of your continued success! Cheers, Team Loop
March 7, 2024
Great product, fantastic customer service and fast resolution of issues. I highly recommend it.
Thank you for your kind words, Team Pure Fungi! We're thrilled to hear that you're happy with our product and customer service. Your recommendation means a lot to us, and we're committed to continuing to provide fast resolutions to any issues that may arise. Thank you for choosing us! Cheers, Team Loop
March 6, 2024
10/10 The app is easy to use, friendly, and has 24/7 support teams. I had the pleasure of speaking with Varun and he helped me fix my issue. 10/10
That's wonderful to hear, Team lurella! We're delighted that you find our app easy to use and appreciate our 24/7 support. It's great to know that Varun was able to assist you effectively. Thank you for your perfect rating, and we're here whenever you need us! Cheers, Team Loop
Feb. 29, 2024
One of the best apps on the platform. I have used other subscription services and I would recommend this one over the others on the customer service alone.
We're honored to be considered one of the best apps on the platform! Thank you for your recommendation and for highlighting our customer service. We're committed to providing top-notch support to all our users. Thank you for choosing us, Team Miaroo! Cheers, Team Loop
March 11, 2024
Support is great, we were not quite ready to continue and it rebilled without us having it configured yet. They understood the issue and refunded. Thank you We are looking forward to using them in the future when we have figured out our offer.
We're glad to hear that our support team was able to assist you with your billing issue and that you received a refund. We look forward to having you use our services in the future once you've finalized your offer. If you need any assistance or have further questions, we're here to help! Team Loop
Feb. 23, 2024
We made the switch from WooCommerce Subscriptions and our Wordpress site over to Shopify and Loop Subscriptions have been the right choice. A great level of customer service - quick to answer and solve any questions or problems and they made the migration super easy. I would strongly recommend!
We're thrilled to hear that your switch to Shopify and Loop Subscriptions has been a positive experience, Team Apostle Coffee! Thank you for your kind words about our customer service and the smooth migration process. Your strong recommendation means a lot to us, and we're here to support you as you continue to grow with Loop. Cheers, Team Loop