SC Loyalty Rewards

March 6, 2025

March 2025 - I have reached out to the support team multiple times about how customers are not able to redeem their loyalty rewards in my shop. The first time I set up a meeting with someone, they canceled the meeting last minute. Second time I spent an ample time online discussing the issues and the support team basically said they dont know what is wrong. I was told they would follow up and they never did. I am uninstalling the app because of horrible customer service and the mere fact that this app DOES NOT WORK. How embarassing for me as a business owner to have given out rewards to spend that could not be redeemed?!?! I would never recommend this app to anyone. If I could give zero stars, I would.

Dec. 11, 2024

I would highly recommend this app not just of its great features but also of the amazing customer service. Their technical support, especially Danko, is very responsive, very knowledgeable and addresses any issue that you may encounter while using SC Loyalty Rewards.

Oct. 10, 2024

Oct. 2, 2024

This app is excellent and brilliantly priced for online. BUT it is useless for POS as the POS integration only works on the most expensive tier. As a small shop we can't justify this, and it makes no sense at all when other loyalty programs with far more features provide POS at all their pricing tiers for far far less price. We would have bought it immediately, in fact I only found the lack of POS integration when i went to purchase and look at how to add it to the POS app. I do not understand why not include POS at all paid tiers, as you are still talking about pricing based on number of orders whether its online or in store. Looks like I am back to the drawing board finding a fairly priced simple loyalty plugin for a small store that support POS.

Sept. 17, 2024

Easy to use, our customers love it!

Aug. 14, 2024

Increíble! Tarik nos respondió todas nuestras preguntas, es muy fácil de configurar. Lo recomiendo 100%.

Aug. 1, 2024

Using the basic features of this app is enough to get our membership started, but would be great if customers could select their coupons at checkout instead of copying the code beforehand. A big plus is that customer service is quick to respond!

Aug. 1, 2024

It's easy to set up and flexible plans available. Customer service assistance is easily reachable if assistance is required. Special thanks to Nitesh for helping!

July 12, 2024

Tarik was quite good at getting me to fix up my setup so that my clients could enjoy their loyalty points! He was helpful, patient & encouraging. The Loyalty App not works PERFECTLY & I'll be promoting it to our clients as I personally always enjoy using loyalty points with ease. Now I'll have happier clients :) Thank you Tarik! Cheers, Cydney

July 4, 2024

I had a question about upgrading my program and customer service was quick, gave me more details about the program and assisted me with how to make sure it was showing up on my site just like I wanted it to! 10/10!

May 28, 2024

We have been overcharged by hundreds of dollars for several months and when we brought this to the attention of the developers, we were offered a partial discount for one month! Recently, we discovered that this app has changed their pricing structure and significantly reduced their monthly fees (hundreds of dollars less) however, because we were already a customer and were paying the higher fees, they continued to bill us and didn't bring to our awareness the changes. We were paying over $360/month and with their new pricing the cost was reduced to $39! They made the changes in February and have billed us over $1000 between then and now when we should have only been billed $156. When I discovered this, and brought it to their attention, I was simply told that they had made some changes and offered a credit of $167, less than half of one months subscription that we paid! We have been using this app for 4 years. It was very expensive but we initially used it because it was the only one that was compatible with another app that we had. This is a very basic loyalty app with limited functionality. Now that we have the ability to move to another loyalty program, we will switch. I feel like they have no loyalty to their customers, after over 4 years and many thousands of dollars, they wanted to continue to rip us off and not tell us that they had reduced the cost. Beware using this app, there are much better options available.

May 22, 2024

This app is outstanding! It's very user friendly once you get the hang of it, and you can customize so much to really match your brand. Customer service is top notch...especially Tarik!!! He deserves a raise! =)

April 29, 2024

Amazing App, it does exactly what we need. Customers are happy with the ease of collecting and using their points. Customer service is also on point as well. this is the best Loyalty app I've used for Shopify.

April 26, 2024

EXCELLENT service. Cannot recommend high enough.

March 29, 2024

A few teething problems with the app working as set up, and then not. But all issues have been resolved and I like the app. I would like an automated email relating to the customer tiers, but other than this everything is now good.

March 24, 2024

Nitesh, vastasi nopeasti ja auttoi ystävällisesti.

March 20, 2024

This app is amazing! Using for 4 months now. I was able to migrate my loyalty program from Lightspeed and everyone - thousands of customers - was able to keep their rewards AND continue to earn rewards at the same rate with just a change of terminology - instead of cash back it is now points - but the value is the same (because I set it to the value I desired.). Recently we had a challenge with it where it stopped loading on shopify POS. The customers were still able to earn points but we could not apply them to a sale in person. The Team at SC Loyalty got right on it and emailed me regularly through the process until it was resolved. So grateful they were so responsive and that my customers are once again satisfied. Thank you Shop Circle Loyalty!

Jan. 18, 2024

This app is a great one for stores starting out! Has great support and great functionality including promotions!

Oct. 11, 2023

we migrated to shopify 2.0 site, but the Bold Loyalty Points + Rewards widget didnt make it over. A little confusion, and a few days later, Deelen was able to get us up and running again. Thank you Deelen for your excellent work!

June 15, 2023

Very good! Ended up getting my problem solved. The team was very helpful. Our customers love this rewards application. Thank you so much.