SC Loyalty Rewards

we migrated to shopify 2.0 site, but the Bold Loyalty Points + Rewards widget didnt make it over. A little confusion, and a few days later, Deelen was able to get us up and running again. Thank you Deelen for your excellent work!

Very good! Ended up getting my problem solved. The team was very helpful. Our customers love this rewards application. Thank you so much.

Love this app!

Great app that our customers love! It's a nice way to give back to regular customers and remind customers to keep coming back.

Great app for our rewards program. Jeff provides great customer service and quickly resolved my inquiry!

UPDATE: A Bold lack of loyalty support! Hello, Bold! It's time for my yearly rant about your support and dev team. I want to start by saying that your teams' (and CEO) lack of respect for clients is mind-boggling. It's like a never-ending saga that keeps getting worse with time. You've invested thousands of dollars in this app, yet you've let it down for almost three years now. Your team doesn't provide any updates, and as I've mentioned before, you're not interested in fixing any issues either. The latest addition to a long list of incompetence is that we can't even export our database because of a bug. To make things worse, we can contact support on chat to ask for a CSV, but more than 24 hours later, we still have nothing. It's like waiting for a bus that never arrives. Reason that, sadly, I have to once again use the review page to shake your booty and (maybe) get support. Bold's CEO, I'd like to give you some advice: if you're no longer interested in maintaining this app, just shut it down. Looking at your current strategy and investment, it's maybe better for you to focus on one app or connected apps than to have too many and not be able to invest in them properly. As for me, after three years of using your app on all our websites, we'll be phasing out Bold and switching to another app with the same features and more exciting design. In conclusion, Bold, your lack of loyalty support is disappointing, but it's also becoming a running joke. I hope you can take this feedback seriously and make some improvements before the punchline falls flat.

Worked well until I paused my store. After: client accounts were jacked and Bold won't help restore.

I used the app to get help with Bold Loyalty app. Michelle was very helpful and got back to me quickly.

A good app. Does the job with POS integration on top. It is just very frustrating that BOLD advertise the app is fully traductible if you subscribe to their plans but in fact, they forgot few sentences and words. Ie, the tiers explanations (very important part of the loyalty program) is in English (btw, with A GRAMAR mistake: SPENT instead of SPENT....no comment), but when you go to the Translation tab of the Backoffice, you cannot change. 3 stars because it is now 3 times I am telling them that and BOLD only answer is : "here is a link to find paid developers that can translate that for you"...Sorry? Did I miss something here? I have to pay for a dev mistake that you cannot correct ? First time I am leaving 3 stars to an app but this what happen when you talk to a wall. So if your website is not in English, remember that paying to have the translation feature...won't give a full traductible app...or you have to pay for extra dev.

UPDATE - TO READ The app currently suffers a major bug which not allows clients to convert their points, use their promo code and enter their birthdate to get bonus points. This has a major impact on sales that involve loyalty features. I have been told by customer service that problem is know and impact many stores and because of Black Friday/Cyber Monday 'they are very busy at working on other apps'. Hence they cannot give us a timeline for a patch. So guys, you recognise your app is not working an most of your clients stores, that black friday and cyber Monday are at the corner and your are not making a patch a priority ? ....what else do you need to shake up your dev team ???? I strongly suggest other stores not to install this app while the bug is there. For your info, the last issue I have reported more than 12 months ago has never been resolved too as the 'dev team was busy with other apps at that time too'. It seems that BOLD let this app die... A good app. Does the job with POS integration on top. It is just very frustrating that BOLD advertise the app is fully traductible if you subscribe to their plans but in fact, they forgot few sentences and words. Ie, the tiers explanations (very important part of the loyalty program) is in English (btw, with A GRAMAR mistake: SPENT instead of SPENT....no comment), but when you go to the Translation tab of the Backoffice, you cannot change. 3 stars because it is now 3 times I am telling them that and BOLD only answer is : "here is a link to find paid developers that can translate that for you"...Sorry? Did I miss something here? I have to pay for a dev mistake that you cannot correct ? First time I am leaving 3 stars to an app but this what happen when you talk to a wall. So if your website is not in English, remember that paying to have the translation feature...won't give a full traductible app...or you have to pay for extra dev.

UPDATE - TO READ The app currently suffers a major bug which not allows clients to convert their points, use their promo code and enter their birthdate to get bonus points. This has a major impact on sales that involve loyalty features. I have been told by customer service that problem is know and impact many stores and because of Black Friday/Cyber Monday 'they are very busy at working on other apps'. Hence they cannot give us a timeline for a patch. So guys, you recognise your app is not working an most of your clients stores, that black friday and cyber Monday are at the corner and your are not making a patch a priority ? ....what else do you need to shake up your dev team ???? I strongly suggest other stores not to install this app while the bug is there. For your info, the last issue I have reported more than 12 months ago has never been resolved too as the 'dev team was busy with other apps at that time too'. It seems that BOLD let this app die... A good app. Does the job with POS integration on top. It is just very frustrating that BOLD advertise the app is fully traductible if you subscribe to their plans but in fact, they forgot few sentences and words. Ie, the tiers explanations (very important part of the loyalty program) is in English (btw, with A GRAMAR mistake: SPENT instead of SPENT....no comment), but when you go to the Translation tab of the Backoffice, you cannot change. 3 stars because it is now 3 times I am telling them that and BOLD only answer is : "here is a link to find paid developers that can translate that for you"...Sorry? Did I miss something here? I have to pay for a dev mistake that you cannot correct ? First time I am leaving 3 stars to an app but this what happen when you talk to a wall. So if your website is not in English, remember that paying to have the translation feature...won't give a full traductible app...or you have to pay for extra dev.

Naman was a great help on chat today. Wanted to change the font colour on the minimized widget and Naman made it happen fast. Wish there was a simple way to do that myself - but help was smooth enough.

Naman helped me out quickly. its one thing when people say let me look into this for you, and another when they know what you are talking about and help you quickly. lol thanks again Naman

Easy to install and use, and has successfully generated returning customers. Helpful customer service from Rajni too.

Very easy setup. Naman was helpful in assisting with a testing question. We haven't deployed yet so I can't speak to that aspect of the program. -- Spoke with Priyanka to understand setting tier rewards for Membership app members based on tags applied to their profiles. Enormously helpful. -- Priyanka was a great help in showing me how to set up a staff account so customer service can handle Loyalty program questions. Thanks again!

Was having an issue with reward tiers - Axel at support was super fast and helped resolve quickly.

I have my shopify stor for almost 2 years everything is set up andI have installed Loyaty points for quite some time. I want to offer to my customer the option to paywith their points but I have to installed Cashier and reprogram the check out, payment, tax shipping ... So loyaty points cannot be working by itself. So I'm checking another app

I started using the app a short time ago, so I don't have an opinion on it. However, I changed the theme and the customer service and support were both excellent. Shout-out to Mike and Rony, who quickly solved my issue and kept me well-informed throughout the process.

bold loyalty fulfilled my needs to create loyalty points and allocate customer tiers to my store. We have met quite a few problem during the trial and Rony always assist to solve them at the soonest possible. Their customer support is at top notch and would definitely recommend to use.

Bold Loyalty allowed us to create a flexible and really good-looking Loyalty Program for our store, and the support has been top-notch, especially Rajni, who was super knowledgeable and helpful. In fact, all of customer support has been incredible. Thank you!