SC Loyalty Rewards

April 23, 2019

I appreciated the fast and efficient customer support. I conversed with Aman via chat, and Aman was very courteous and helpful, and answered all of my questions in just a few minutes. Our company, Attractional Marketing, helps customers with their e-commerce and digital marketing needs, so we always appreciate such great customer support!

March 18, 2019

I currently use 3 BOLD apps (product options, loyalty points & multi-currency) with another 3 (subscriptions, quantity breaks & Quickbooks integration) I'll be adding soon... my customers love being able to earn and spend loyalty points. Was super easy to install and setup, and just as easy to check members, point activity and more! If I run into an issue, I *KNOW* support is just a message away, which leads to... Every time I've run into an issue, support has been prompt and very helpful! When I had problems with the options not showing they walked me through clearing Bold's cache... they fixed my theme so multi-currency showed up right where I needed it. When I found product options 4 and 5's labels weren't displaying the same as 1-3, they fixed that right up as well! They never seem to act like I'm asking dumb questions, they just answer/fix quickly!

Dec. 18, 2018

Loyalty Points was our first introduction to Bold, and at this point we are up to about 8 apps in their suite because they do pretty much just what we need! We use Loyalty Points for our fan club members and our volunteers and love being able to reward them both without all the manual intervention we used to need to do! After adding quite a few apps to help with our holiday selling, we were having issues with points not being credited correctly, and MC to the rescue! We were back up and running with barely a blink. The only feature we wish was available at the moment would be to allow customers to purchase multiple items for one shipment or to use points as a partial payment, but we just encourage our users to purchase gift cards to use and that works great for now! Happy Holidays Bold Team!

Dec. 6, 2018

So far the app seems good, but there is 1 issue that I consider to be major. There is no way to send triggered emails letting customers know what their rewards balance is. Sending monthly account status emails would be a great tool, but it seems there is no way to do this.

Nov. 28, 2018

This app is awful it was bad enough it confused my customers but the worst part was it cost me over 1500 in sale because the rewards point button covered the checkout button on my website so customer we unable to check out and abandoned their carts. Take Caution before installing this app!

Nov. 23, 2018

Cant speak highly enough of the customer service. Love the app but the theme i had was overriding the store front widget so it was not showing up. I reached out to chat support and MC took care of it immediately and answered all my questions and did it quickly and efficiently! Love this app and the customer service provided!

Oct. 19, 2018

They need the option to adjust widget size on all plans, the default is massive, especially on mobile! Also on mobile the expanded widget cuts off the top when using the supply theme, hoping for a fix. Other then that it seems fine, I like the design of it and will see how it goes, might look for a better one if at least the mobile navigation isn't fixed. will update my review if they fix the size or if I find anything else wrong

Oct. 18, 2018

I needed to migrate from V1 to V2 quite quickly to meet the needs of a client - Nir, Nirav, MC, Samuel and Brandon were absolutely fantastic and communicative! Thank you so much!

Oct. 17, 2018

Setup couldn't have been easier. I had a few questions about the functionality of the starter plan, and it does even more than I thought it would. I started a chat message, and Tony jumped on right away. He was able to answer all of my questions and coordinate a specialist to help look into the details. Within just a couple of minutes, I found a new way to reward my customers. Can't wait to launch, and I can't thank Tony enough!

Oct. 19, 2018

So updated review. Wow got a super helpful phone call to get this set up. Now as i'm in the UK that was cool. I will play with this over the weekend to see how it performs. Thank you guys for your help. Update !!!!! You would have to be a complete moron to use this. It will charge you for customers that are 3 years old that you cant remove from shopify. The preview widget will not load half the time on the theme you have selected. For the last 3 days the widget has been disappearing from my store in all browsers and mobile. This had great potential but all in all it is full of bugs and i'm not wasting anymore of my time with it.

Aug. 31, 2018

Wonder-full App. solved my problem thanks. Bold

Aug. 6, 2018

Installed app and it automatically said I have 6,500 active customers! Nope, only 2,000 in the last couple of months. App was adding anyone with an account and including those that had not ordered anything, hardly active! Also, has limited functionality and I could not do half the things advertised. So many glitches from the start... Loyalty points not registering at all. Script on the widget completely messed up and showing as some Cyrillic language. Does not show in member account page, nor on any products. Can't add for individual products. No account activity after purchases, registration or anything. For this they wanted $499/month from me....!!! Complete money grab

March 13, 2019

Bold Customer Support is the best! By far! Jonnathan was super helpful today, configuring multiple Bold Apps with me!

June 9, 2018

I loved the idea of this app in that a customer could buy anything in the store with the right amount of points not just some pre-assigned product or coupon. I liked the look of it too. I installed the code myself using the easy instructions but ran into some problems that I didn't understand. I'm not sure if I was making myself clear but after the first go round with support they escalated it to a higher level support so they could explain my settings it to me better and how to fix them. 5/5. They were patient and professional with my questions.

May 29, 2018

LOVE IT! Everything from Bold has been amazing and their customer support is fantastic! * Thank you, MC for your help!! * If there's app coding required, they have your back and install it for you. * Thank you, Brenda for the install! * Programs are designed really well and run perfectly. Thank you, Bold. You rock, once again!!

April 19, 2018

I LOVE Bold App Products!! This is by far the best loyalty program I have used! My customers are LOVING it, which makes it so worth every penny. They love racking up points so they can spend them in the super easy way that Bold has it setup!! No codes they have to keep track of or enter!! Never going back!

March 23, 2018

My customers are actually excited about earning rewards again. For some reason I didn't find this app right away and ended up trying like, EVERY OTHER REWARDS APP IN THE APP STORE. How I didn't even see this one in this hunt is beyond me. But all the others... total damn duds. Glitches, oddball calculations, not accurately crediting customers. Total stressful mess that I was ready to throw in the towel on the whole thing. But I decided to do ONE MORE search for an app and found Loyalty Points. It's been aces ever since. I just added it so it hasn't created new sales just yet but the buzz is great in my facebook customer group. They are excited to get started! The Bold team hooked up my code for this app super fast. Like, no waiting hardly at all.

March 18, 2018

It's a pretty robust app. We just recently launched, so I can't say how well it drives people to buy, yet. It is loaded with features, but you do have to edit a lot of the files.

March 17, 2018

Fantastic app! Fantastic support. I tried to install it myself and ran into a couple problems down to my themes design. After contacting Bold using the links they provide, they carried out a full install and got it all working smoothly. The program itself is loaded with features and functions that help you manage every step of the program you offer. Tiered rewards, bonus points and the fact that it only charges you for active users are all a plus for the program. Used in conjunction with Bolds other apps, its an absolute must have.

March 5, 2018

I absolutely love this addition to my clothing site. The basic plan is free and is already making sales seem more appealing. It’s very efficient and easy to use. I can definitely build my brand with bold and I recommend it to anyone with a startup business who wants to give their site more appeal!