SpurIT: Loyalty Points Manager
Launch Loyalty and Referral Program for Your Store Easily
Rating
4.4
feedback
17
chart
#11,877
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
12%
-
Less than a month
47%
-
Less than a year
24%
-
More than a year
12%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include great customer service, helpful support team, ease of use for customers, and effectiveness in increasing sales and customer loyalty. Users appreciate the app's functionality in simplifying point usage for clients, eliminating the need for discount codes, and providing a clean and simple interface. The support team is praised for being responsive, making changes promptly, and accommodating requests for customization and translations. However, negative feedback revolves around issues with settings not saving properly, difficulties in customization for non-English languages, problems with active campaigns, and limitations in functionality for dynamic categories. Some users also mentioned that the app lacked certain features compared to other loyalty apps available. Overall, the app seems to be valued for its affordability, user-friendly interface, and responsive customer support, despite some technical challenges and limitations.
Highlights
Review RSS Feed
All reviews
Aug. 25, 2020
I spent 2-3 hours of setting everything up, changes were not saved properly, settings would disappear. When everything was done I could not change the very title of the loyalty program (I run my store in Swedish and wanted it to be in Swedish). I reached out to support, they gave a standard answer that this could be changed in the settings which was not true. After som time they told me it could only be done with CSS but they hade no code for it. So WARNING if you run your shop in another language than English, do not use this app!!!
Thanks for your feedback and sorry that you've faced such difficulties. We contacted you via email in order to discuss this situation and help.
July 22, 2019
After having an issue with the app I reached out to the team and they were very helpful in helping with a solution. Great customer service!
Thank you for the update! Our company places customer satisfaction as a top priority, and it is customers like you who are making our job very gratifying. Please feel free to get back to us if you need further assistance. We are here to help you any time.
July 15, 2019
Thank you for your help and great customer service, we really appreciate it! This is a great app, highly recommended.
We are most grateful that you took time out of your busy schedule to leave us a review. Please feel free to get back to us if you need further assistance. We are here to help you any time.
May 16, 2019
I have tried many Loyalty apps but all are super pricy and not functioning well ,but I can confidently recommend this app for any Shopify owner. The app has a reasonable price and it looks neat and smooth, and I did have some issues with my theme, I simply turned to the support team of the app and they did offered me a great help right away. So I am giving this 5 stars for the app and for the team working behind this amazing app. Best of luck !
We are most grateful that you took time out of your busy schedule to leave us a review. Please feel free to get back to us if you need further assistance, we are here to help you any time.
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