Lucky Orange Heatmaps & Replay
Optimize your online store using Lucky Orange
Rating
4.7
feedback
1,459
chart
#12
All reviews
Rating Breakdown
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March 7, 2025
This is a fantastic product. First of all, free trial so there's no reason not to give it a shot. Simple install process with no coding required and you get a TON of critical information that's intuitive to access. Big fan of this product and their support team.
March 7, 2025
Incredibly useful tool to be able to see where prospects drop out and the part of the website they are most engaged with.
March 4, 2025
great app, really helps us with knowing the pain points on our site!
Thanks for taking the time to leave us a review! Love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website. Again, we appreciate your review, and we are here should you need anything else! Cheers - Justin from Lucky Orange
March 3, 2025
I highly recommend lucky orange, especially for the heat maps feature as it allowed me to see where my customers and clients are clicking on my website. It is very easy to navigate and user friendly. The other features on the backend were very beneficial and helpful for me and I would highly recommend for other business owners!
These are words we love to hear! Seeing exactly what visitors and customers do and experience on your website through Heatmaps can make all the difference in improving your website and growing your business. Thanks again for your review and don't hesitate to reach out with any questions. Cheers - Jordan from Lucky Orange
March 3, 2025
Great app, very easy to use, and great insights on your customers journey.
Thank you for your review! Being able to see what visitors do and experience on your Shopify store can make all the difference in improving the customer experience journey. Please let us know if you need anything! Cheers - Jordan from Lucky Orange
Feb. 23, 2025
Great app, love that all the necessary information is at my fingertips gives me insight into data collection and analytics
Thank you for your review! Being able to see what visitors do and experience on your Shopify store can make all the difference in improving the customer experience and your conversions. Thanks again for your review, and don't hesitate to reach out with any questions. Cheers - Jordan from Lucky Orange
Feb. 17, 2025
I highly recommend Lucky Orange Heatmaps & Replay! It offers powerful features like heatmaps, visitor recordings, and live chat, allowing me to analyze user behavior and optimize my Shopify store effortlessly. The visitor recording feature is especially useful, as it lets me see exactly how users interact with my site, helping me identify issues and improve the user experience. Additionally, the real-time analytics and automated chat have significantly boosted my conversion rates. The installation is simple, the interface is user-friendly, and the support team is professional and responsive. Lucky Orange has given me deeper insights into my customers and helped increase my sales! Highly recommended for all Shopify store owners!
Thank you for leaving us such a thorough review! We are thrilled to hear that you've enjoyed using our heatmaps, visitor recordings, and live chat. Lucky Orange has so many features that can help you see from your customers perspective how they are interacting with your store and gain that valuable feedback. Please let us know if you need anything! Cheers - Jordan from Lucky Orange
Feb. 17, 2025
Very new to the app and I like what I see so far. The onboarding call with Justin was also very helpful. Thank you!!
Thank you for your review! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Thanks again, and don't hesitate to reach out if you need anything! Cheers - Justin from Lucky Orange
Feb. 17, 2025
Thanks for leaving us a rating! We love to earn your five star rating and hope to continue to impress you with our visitor behavior and insights! Thanks again for your rating, and we're here if you need anything! Cheers - Jordan from Lucky Orange
Feb. 14, 2025
Lucky Orange has been a great addition to our store! We're getting incredible insights into how customers interact various pages and it's very easy to use.
Thank you for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving customer experience and your conversions. Again, we appreciate your review, and we are here should you need anything else! Cheers - Justin from Lucky Orange
Feb. 13, 2025
This app is great and has many in-depth features. Jordan went through pretty much every aspect of the platform during our 15 minute personalized onboarding call. The recordings & Heatmaps are most helpful in my opinion allowing you to see exactly what customers do or don't do while visiting your site. CW CW Dressings
These are words we love to hear! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15 minute call is a great way to accomplish it. Thanks again for your review and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange
Feb. 12, 2025
Have only been using the app for a short period of time, but so far so good. Lots of useful information.
Thanks for taking the time to leave us a review! We are so happy that you have been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible. Please let us know if you need anything! Cheers - Justin from Lucky Orange
Feb. 11, 2025
VERY BAD SUPPORT. They don't even try to solve the problems in their app ! Really, bad experience with them ! Their competitors are better !!
We appreciate your feedback and understand your frustration. We strive to be compatible with as many sites as we can but in some rare cases, there may be an element or area of a website that we are not compatible with. Our developers took a look at your site and determined that you currently use a web component with a shadow root that our system is not currently able to pick up in session recordings. Additionally, your refund has been issued, and we appreciate your patience. If you have any other questions, don’t hesitate to reach out. I look forward to hearing from you soon. Regards - Kelsey from Lucky Orange
Feb. 6, 2025
I am addicted to this app. It's so exciting to see the behavior of my customers. However, I've noticed that it doesn't always track all customers because, for example, I have purchases but the app doesn't show it. But otherwise it's a really exciting app.
Thank you for your review! Being able to see what visitors do and experience on your Shopify store can make all the difference in improving the customer experience and your conversions. Regarding your feedback about not always tracking all customers, we reached out to you regarding this. Please respond back to the most recent email from support@luckyorange.com so we can make sure that we get this addressed for you. Thanks again for your review, and don't hesitate to reach out with any questions. Cheers - Jordan from Lucky Orange
Feb. 5, 2025
Useful app, a great tool!
Thank you for your review! We are thrilled you have been able to get so much from Lucky Orange visitor behavior. Please let us know if you need anything! Cheers - Justin from Lucky Orange
Feb. 5, 2025
This app has completely transformed the way I understand my customers' behavior. The Session Recordings and Heatmaps are game-changers—seeing exactly where visitors click and what grabs their attention has helped me identify problem areas I’d never have noticed otherwise. The pre-built Conversion Funnels are incredibly insightful, showing me exactly where potential customers drop off in the purchase journey. Plus, the Checkout Analytics give me detailed data on customer actions during checkout, helping me reduce cart abandonment rates. I also love the Surveys feature—no more guessing what my customers want when I can just ask them directly. The app is super easy to use, and the insights have led to noticeable increases in my conversion rates. If you’re serious about growing your online store, this app is a must-have. Highly recommended!
Wow! It sounds like you've been able to dive into your Lucky Orange data and find the insights you need to improve your website. We agree with you: our 20+ features truly are invaluable when it comes to optimizing your website. Again, we appreciate your review and we are here should you need anything else! Cheers - Jordan from Lucky Orange
Feb. 4, 2025
Lucky Orange has great tools to really see what kind of experience you customers are having your site and how to improve it. Their support is also top notch.
Thank you for your review! We are so happy that we've been able to impress you with our technology and customer support and are thrilled to be part of your journey. Please let us know if you need anything! Cheers - Justin from Lucky Orange
Feb. 3, 2025
Thank you for your review! Please let us know if you need anything. Cheers - Justin from Lucky Orange