All reviews

Rating Breakdown

  • 5
    87% (688 ratings)
  • 4
    6% (51 ratings)
  • 3
    2% (14 ratings)
  • 2
    1% (5 ratings)
  • 1
    4% (34 ratings)

Reviews with Text

  • 98% (773)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 4, 2025

Very helpful team! Quick response and very usefull app to see what issues people may be having. I look forward to learning more about how to use it and help our customers! Sometimes can take a while to load the sessions but otherwise I use this tool daily.

Using app

3 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange

5 / 5 Share

Nov. 23, 2025

Great product, works very well !

Using app

8 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange

1 / 5 Share

Nov. 20, 2025

DO NOT INSTALL THIS APP - Shocking technical support!!!! They'll Leave you hanging for few days whilst continuing the billing cycle. App is decent but many times it doesn't capture the session and fails to record key moments. They'll just send an email saying "please uninstall then install again" Theyll reply in 24 hours then hope it gets delayed! No immediate support and attention to detail when speaking to their department! A reminder that there are apps with support responses in a few hours!!

Using app

About 2 months

Total reviews

1

Average rating

1.0

Developer Reply

We appreciate your feedback and sincerely understand your frustration. We always work to provide the best experience for our customers and never want you to feel delayed or ignored. Our team quickly responded to your initial request. After our initial troubleshooting, we realized that the specific issue required a deeper review from our specialized technical/developer team. While it was not our intention to cause frustration, I understand that the lack of proactive updates during the couple hours it took for our developers to resolve the matter caused a significant inconvenience. We have attempted to contact you via email to discuss your experience as the resolution to this issue is now in place. We would genuinely like the opportunity to earn back your trust. To pick back up our conversation, respond to our most recent email or reach out to us directly at [email protected]. Regards - Will from Lucky Orange

5 / 5 Share

Nov. 19, 2025

Top

Store

226ERS

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! We’re thrilled that you’ve been able to get so much from Lucky Orange visitor behavior. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange

3 / 5 Share

Nov. 13, 2025

Using app

32 minutes

Total reviews

2

Average rating

4.0

Developer Reply

Thank you for your feedback! We’d love to hear more about your experience, especially since you only had the app installed for less than a day before leaving your review. We’re open to your feedback and would be happy to offer you one-on-one walk through with a support specialist of how you can find value in Lucky Orange. Our team is available by email, chat or phone so please connect with us whichever way is best for you so we can make your experience an even better one. Please chat in or email us at [email protected] with details about any issues you may be facing. You can also reply to the emails we have sent you over the past week. We look forward to hearing from you and helping resolve this as soon as possible. Regards - Will from Lucky Orange

5 / 5 Share

Nov. 13, 2025

Great app for CRO and understanding customer behaviour on your Ecomm platform. Jordan was an excellent support too!

Using app

22 days

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange

5 / 5 Share

Nov. 11, 2025

Works great and has good analytics to go along with viewing individual sessions

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through session recordings can make all the difference in improving your website and growing your business. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange

5 / 5 Share

Nov. 10, 2025

Cette application fonctionne très bien et c'est toujours agréable de voir la navigation de nos clients via notre boutique en ligne. J'ai eu besoin d'aide et j'ai reçu un excellent service a la clientèle.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Merci pour votre avis ! Nous sommes ravis d'apprendre que la possibilité d'observer de près les interactions en ligne de vos clients vous a permis de développer votre activité. Merci encore pour votre témoignage et n'hésitez pas à nous contacter pour toute question ! Cordialement, Justin de Lucky Orange

5 / 5 Share

Oct. 29, 2025

Even though I’m still learning how to use the app and don’t fully understand everything yet, the customer service at Lucky Orange is absolutely excellent! They’re super patient, quick to respond, and really helpful every time I have a question. That kind of support makes a huge difference!

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange

5 / 5 Share

Oct. 21, 2025

Great app, provides a ton of very actionable information on your customer journey and funnels. Jordan is very responsive. Highly recommended.

Using app

7 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange

5 / 5 Share

Oct. 18, 2025

This app is super helpful. It really helps you see your blind spots.

Using app

11 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan at Lucky Orange

5 / 5 Share

Oct. 17, 2025

Jordan was amazing. Accommodating, knowledgeable, and was able to answer all questions I had - Thank you Jordan!

Using app

3 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! We’re always here to help our customers be as successful as possible, both now and in the future. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange

5 / 5 Share

Oct. 16, 2025

Great value is provided with having the ability to see the recordings of each visitor to my web pages which provides insight into what's working and not working and guide design changes for optimization. The same is true of the heat maps and being able to see what percentage of visitors make it from the top to the bottom of the pages. Without Lucky Orange I would have no idea of what is really going on.

Using app

Almost 6 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for leaving us such a thorough review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange

5 / 5 Share

Oct. 14, 2025

Great tool for learning audience and so much more.

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Please let us know if you need anything! Cheers - Jordan from Lucky Orange

5 / 5 Share

Oct. 13, 2025

Excellent view of what is really happening on my website. So valuable in creating the ultimate experience for my clients.

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange

5 / 5 Share

Oct. 13, 2025

Really love this app! The app is very useful if you wanna have an overview of customers behavior. The LIVE function is great to follow people!

Store

Pawtner

Using app

8 days

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for taking the time to leave us a review! Seeing exactly what your visitors and customers do and experience on your website through our Live View can make all the difference in improving your website and growing your business. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange

5 / 5 Share

Oct. 13, 2025

We use Lucky Orange mainly for the heatmaps and session replays to spot UX issues and better understand how visitors interact with our store. It’s really helpful for optimizing product pages. Highly recommended for any Shopify store that wants clear insights into visitor behavior.

Store

Kinderdekbed.nl

Using app

7 days

Developer Reply

Thank you for your review! Being able to see what visitors do and experience on your site can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange

5 / 5 Share

Oct. 11, 2025

Really good app. You can see exactly what your customers click on and how they navigate around your store which helps you analyse different aspects of your store

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange

5 / 5 Share

Oct. 10, 2025

Easy to use and very helpful to see how your customers behave on your page in order to adapt accordingly!

Using app

6 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! Being able to see what visitors do and experience on your Shopify Store can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange

5 / 5 Share

Oct. 8, 2025

Great analytics - very feature heavy but with ease of use and help at hand.

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange