All reviews

Rating Breakdown

  • 5
    87% (688 ratings)
  • 4
    6% (51 ratings)
  • 3
    2% (14 ratings)
  • 2
    1% (5 ratings)
  • 1
    4% (34 ratings)

Reviews with Text

  • 98% (773)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 29, 2024

Lucky Orange is fantastic for gaining deep customer insights. It’s been invaluable in highlighting our users' challenges on our website, giving us real-time visuals of how customers interact with our pages. Thanks to its heatmaps and session recordings, we could pinpoint and fix several issues affecting user experience, which we might have otherwise missed. The app also provided detailed data on traffic sources, helping us understand where our visitors are coming from and refining our marketing efforts. Lucky Orange is a must-have for businesses wanting to optimize their Shopify store and improve customer satisfaction.

Using app

5 days

Total reviews

7

Average rating

4.9

Developer Reply

We appreciate the time you took to leave us such a glowing review! When you can dive deep into what your visitors are doing, you gain unprecedented insights in real time to see how they truly engage with your Shopify store. As you experienced, you can quickly spot those pain points and implement fixes before they impact conversions. We love that we've earned the title of a "must-have for businesses," especially for those who want to boost conversions and enhance their customer experience. Thanks for sharing the Lucky Orange love; our team is here to support you if you need anything! Cheers - Justin from Lucky Orange

5 / 5 Share

Oct. 24, 2024

Just onboarding at the moment and would recommend the on-boarding call. Emilia took notice of what I had out in the call notes and answered my questions on Clarity vs LO with great clarity. Much better than just being bombarded with a standard 'death by PowerPoint'

Using app

3 days

Total reviews

6

Average rating

5.0

Developer Reply

I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! No boring presentations allowed. 😊 We’re always here to support our customers’ success and are thrilled that we were able to impress you with our technology and onboarding. Don’t hesitate to reach out if we can be of service in any way. Happy tracking! Cheers - Emilia from Lucky Orange

5 / 5 Share

Oct. 23, 2024

Just installed the app, and support was fantastic. I can't wait to dig into the data and find my conversion issue.

Using app

1 day

Total reviews

6

Average rating

4.8

Developer Reply

Welcome aboard! If you need anything, we're here to support you. We also offer a free onboarding call to welcome you to our app, introduce you to our 20+ features, and answer any questions you may have. Visitor behavior is powerful for improving sales and enhancing the customer experience. If you’d like to schedule your call or need any assistance, don’t hesitate to reach out to [email protected]. Cheers - Emilia from Lucky Orange

5 / 5 Share

Oct. 20, 2024

It's the easiest app I have ever used!!! And the features are super useful!

Using app

1 day

Total reviews

5

Average rating

5.0

Developer Reply

These are the words we love to hear! Visitor behavior is vital for improving your Shopify store, and it shouldn't be restricted to those with a PhD in analytics. Thank you for your review, and don’t hesitate to reach out if you need anything! Cheers - Emilia from Lucky Orange

1 / 5 Share

Oct. 17, 2024

Keine Empfehlung. Versprochene Ersattung wird nicht ausgezahlt. Sitzungen werden am Stück und nicht verteilt getrackt damit sinnlos.

Using app

5 months

Total reviews

5

Average rating

3.4

Developer Reply

We schätzen Ihr Feedback. Wie ich in meiner vorherigen E-Mail erwähnt habe, haben wir Ihnen eine Teilrückerstattung ausgestellt und warten darauf, dass Shopify dies von ihrer Seite abschließt. Leider haben wir keinen Einfluss darauf, wann Shopify Ihre Rückerstattung ausstellt, aber Sie können sie kontaktieren, um ein Update anzufordern. Was die Nachverfolgung von Sitzungen betrifft, haben Sie absolut recht. Wir verfolgen alle Ihre Besucher, anstatt nur einen kleinen Prozentsatz zu erfassen. Dieser Ansatz sorgt dafür, dass Sie einen vollständigen Überblick darüber erhalten, wie die Menschen wirklich mit Ihrer Website interagieren, den Sie dann nutzen können, um Ihre nächsten Website-Updates voranzutreiben. Wenn Sie einen plötzlichen Anstieg oder saisonalen Anstieg des Website-Verkehrs erlebt haben, kann es so aussehen, als würden die Sitzungen Ihres Plans auf einmal erfasst werden. Wenn Sie an einer Datenstichprobe interessiert sind, die einen kleineren Prozentsatz Ihres Verkehrs erfasst, bieten wir dies mit unseren höherwertigen Plänen an, und ich würde mich freuen, dies weiter mit Ihnen zu besprechen. Bitte antworten Sie auf meine letzte E-Mail, um dieses Gespräch fortzusetzen. Ich freue mich darauf, bald von Ihnen zu hören. Mit besten Grüßen – Bradley von Lucky Orange

5 / 5 Share

Oct. 16, 2024

The representative (Emilia) that assisted me today was very helpful in helping me figure out what was wrong with my account. Thank you so much!!

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

We're happy to assist our users with any issues or questions they may have! I'm glad we could connect and get everything figured out. There's no time to lose when visitor behavior is waiting! Thanks for your review, and our team is just an email away if you need anything. Happy tracking! Cheers - Emilia from Lucky Orange

5 / 5 Share

Oct. 16, 2024

Great for understanding important details about your website, communication and demo from Emilia was outstanding and very in depth and helpful. A must have for your store.

Using app

23 days

Total reviews

1

Average rating

5.0

Developer Reply

Love to hear how Lucky Orange has made a positive impact on your website! Understanding your customers to make improvements that address navigation pain points and create a better experience is extremely rewarding. We're thrilled that you also enjoyed our free app tour—it's a great way to get to know our 20+ features and have any questions you may need answered. Thank you for this five-star review, and I’m here if you need anything else! Cheers - Emilia from Lucky Orange

5 / 5 Share

Oct. 15, 2024

Store

QRoses

Using app

25 days

Total reviews

4

Average rating

5.0

Developer Reply

We appreciate your rating and are thrilled that we earned your five stars! We hope this means that Lucky Orange has shown you firsthand how people are spending time on your website. With that insight, you can make data-inspired improvements that result in happier customers and more sales. Thanks again for your rating, and our team is here if you need anything! Cheers - Justin from Lucky Orange

4 / 5 Share

Oct. 15, 2024

Overall works really well, sometime the captured video shows up a little strange, but not that major

Using app

6 days

Total reviews

7

Average rating

4.7

Developer Reply

Thanks for leaving us a review! Accessing what your clients do on your website is so rewarding! Regarding the session recording appearing a bit strange, could you please respond to my last email with more information? We want to investigate your issue and find a resolution if possible. I look forward to hearing from you soon, and thanks again for your review! Cheers - Jordan from Lucky Orange

5 / 5 Share

Oct. 14, 2024

Easy install, very fast support response and plenty of analytics to help understand traffic and behavior. It's only been about 1 week so there is still a lot to examine and learn but so far Lucky Orange appears like a great choice.

Store

Mashii

Using app

5 days

Total reviews

9

Average rating

5.0

Developer Reply

You're right - there is so much to learn and analyze when you have visitor behavior at your fingertips! We're thrilled that we've been able to impress you from the very start with an easy installation. Thanks for your review, and we're just an email away if you need anything! Cheers - Emilia from Lucky Orange

5 / 5 Share

Oct. 14, 2024

Highly recommended to get a clear insight into performance.

Using app

11 days

Total reviews

7

Average rating

5.0

Developer Reply

Those are words we love to hear! Nothing feels better than finding ways that make your customer experience better than ever. When you get a front-row seat to what your visitors do on your website, you eliminate any guessing or assumptions. Thank you for your review and recommendation, and we’re always here should you need anything! Cheers - Kelsey from Lucky Orange

5 / 5 Share

Oct. 12, 2024

Other than the heatmaps, which was what I was looking for, I found the recorded session of the customer's journey throughout the site very insightful. Also, there are features such as pop-up announcements and surveys which are very neat additions and you won't have to juggle around multiple apps. The interface is very intuitive and easy to use. I love their camouflage nick name of the visitors. Definitely recommend this app to those who are looking for functions like heatmap plus many more.

Store

Aetās

Using app

5 days

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any assistance. Happy tracking! Cheers - Jordan from Lucky Orange

5 / 5 Share

Oct. 11, 2024

Is very helpful for seeing issues w my site and what items customers are viewing

Using app

3 days

Total reviews

7

Average rating

5.0

Developer Reply

Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. Thank you for this five-star review! We’re here if you need anything else. Cheers - Justin from Lucky Orange

5 / 5 Share

Oct. 10, 2024

Does what it promises very well. I will for sure re-enable it as soon as my eshop scales up. Using the recordings I have learned a lot about how hard earned visitors interacted with my shop. Looking forward to keep using Lucky Orange in the near future.

Using app

15 days

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate your review, and we'll be here when you scale up! Visitor behavior is the key to improving your customer experience and growing your business. Thanks again, and we're here if you need anything! Cheers - Justin from Lucky Orange

5 / 5 Share

Oct. 10, 2024

great application a love itttt

Using app

18 days

Total reviews

2

Average rating

5.0

Developer Reply

We love to hear it! Visitor behavior can shed so much light on figuring out what's stopping people from checking out. Thanks for leaving us a review, and we're here if you need anything! Cheers - Emilia from Lucky Orange

5 / 5 Share

Oct. 10, 2024

Enkel att använda, kul och bra att kunna se vad besökare klickar på i shoppen.

Using app

16 days

Total reviews

2

Average rating

4.5

Developer Reply

Älskar att Lucky Orange fortsätter att spela en avgörande roll i tillväxten av din webbplats och ditt företag. Besökares beteende gör verkligen hela skillnaden! Tack för att du lämnar en recension, och vi finns här om du behöver något mer! Hälsningar - Justin från Lucky Orange

4 / 5 Share

Oct. 9, 2024

at first glance Lucky Orange looks good - looking forward to exploring the program in detail!

Using app

9 days

Total reviews

2

Average rating

4.5

Developer Reply

These are words we love to hear! We can't wait to see how you use visitor behavior to grow your website and business. If you need anything, please don't hesitate to reach out to our team at [email protected]. We are here to support you and are happy to help if you need anything! Happy tracking! Cheers - Jordan from Lucky Orange

4 / 5 Share

Oct. 8, 2024

Useful, organized metrics and well crafted UI. The user action replay option is also super useful - although can occasionally stall out as it tries to compile longer sessions.

Using app

7 days

Total reviews

4

Average rating

2.0

Developer Reply

For all the visual learners out there, Lucky Orange is a great solution to bring your most important website analytics together in a consumable way. Regarding your issues with our session recordings, can you please reach out to us at [email protected]? Our team is ready to investigate and resolve your experience with seeing the recordings stall out occasionally. Thanks for your review, and we look forward to hearing from you soon! Cheers - Justin from Lucky Orange

4 / 5 Share

Oct. 8, 2024

It breaks down the data from traffic into understandable categories and helps me identify where I need to improve

Using app

About 1 year

Total reviews

1

Average rating

4.0

Developer Reply

Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your website and growing your business. Thanks for your review, and we’re always here should you need anything! Cheers - Jordan from Lucky Orange

5 / 5 Share

Oct. 7, 2024

It's amazing to have a tool to improve your store design. Lucky Orange is the best i tried so far. Very detailed reviews and you can select the most important ones (checkout, added to cart). Also the heatmap is a must. I recommend it for any shopify store.

Using app

7 days

Total reviews

2

Average rating

5.0

Developer Reply

We appreciate your review and recommendation! There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers, especially with those key events. Instead of blindly trying to improve your website, you can isolate the issue and fix it. Thanks again, and don’t hesitate to reach out if you need anything! Cheers - Jordan from Lucky Orange