Lucky Orange Heatmaps & Replay
Spot friction and optimize confidently with visual data.
Rating
4.7
feedback
841
chart
#15
All reviews
Jan. 8, 2025
Perfect
Thanks for your review! We love when our users call us "perfect!" We strive to provide our users with only the best technology and support, and it sounds like we've been able to achieve our goal! Being able to see what visitors do and experience on your Shopify store can make all the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out if we can provide any further assistance. Happy tracking! Cheers - Emilia from Lucky Orange
Jan. 7, 2025
So far I love how Lucky Orange shows me what's happening on my site. The heatmaps and recordings are so great to have!
Thank you for your five-star review! Gaining that front-row experience to see how your customers interact with your website makes all the difference in growing your business. Heatmaps and recordings provide incredible insights into what people are really doing and what might be stopping them from checking out. Thanks again, and don't hesitate to reach out if we can help you in any way! Cheers - Justin from Lucky Orange
Jan. 6, 2025
Quite helpful, easy to use & a great support team. Definitely feel empowered to improve shopify experience & become my own data analyst with this app. Highly recommend.
We appreciate your review and recommendation! We’re thrilled that you’ve enjoyed using Lucky Orange. Our team designed the app to be easy to install and even easier to use, and we’re glad to hear we’ve met that goal. We love hearing that you feel empowered to use visitor behavior to drive your optimizations and can’t wait to see how you grow your website using our insights. Thanks again, and don’t hesitate to reach out if you need anything! Cheers - Emilia from Lucky Orange
Jan. 6, 2025
Great experience
It sounds like you’ve been able to dive right into the insights and find ways to improve your website. I love hearing how getting that firsthand look at what customers do and experience can make such a difference for your store. Thank you for the review, and don’t hesitate to reach out if I or my team can assist you in any way. Cheers - Emilia from Lucky Orange
Jan. 5, 2025
Excellent app for webpage analytics and insights
Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving it and growing your business. Thanks for sharing the Lucky Orange love! We’re always here if you need anything! Cheers - Emilia from Lucky Orange
Jan. 4, 2025
Highly recommended, including for non-geek beginners like myself, super user friendly and intuitive navigation that yields immediately actionable insights: kudos, and the customer support is great too, speedy and effective, go for it!
We appreciate your review and recommendation! Our team designed Lucky Orange to be easy to install and use for everyone, regardless of experience or background. You shouldn't need to be a "geek" to optimize your Shopify store! We love that you've found Lucky Orange to be so user-friendly and intuitive, and that your visitors' behavior has provided actionable insights for improving your Shopify store. Thanks for the shout-out to our support team—we love supporting our users, both now and in the future! Thanks again, and don't hesitate to reach out if you need anything! Cheers - Jordan from Lucky Orange
Jan. 2, 2025
Easy to use with great insight of customer CX.
Thank you for your review and kind words! Understanding the pain points your customers are experiencing and being able to address them quickly is invaluable. Nothing feels better than finding ways to improve your customer experience. Thanks again for sharing the Lucky Orange love, and we’re always here if you need anything! Cheers - Emilia from Lucky Orange
Jan. 2, 2025
Emilia was super helpful in my onboarding and making sure that I had everything set up correctly to begin optimizing and make a difference in my website!
Thank you for your review and your kind words! I love talking to customers like you to introduce our 20+ tools and answer any questions you may have. The more you learn about your visitors and their experiences, the better you'll be able to make data-driven updates that lead to measurable success. Thanks again for your review, and we’re here if you need anything else! Cheers - Emilia from Lucky Orange
Dec. 26, 2024
The app seems not be being working correctly. It is cutting off in mid recording and skipping through recordings. In addition, I had a 15 minute onboarding appt. today at noon and no one showed up.
This isn’t the experience we want any of our users to have. Unfortunately, our onboarding expert encountered a technical issue that prevented them from joining your call, and they have been trying to reschedule with you over the past few days. We apologize for the inconvenience and understand your frustration. Regarding your recording issues, our team is eager to investigate and find a resolution if necessary. Since this hasn't been reported by other merchants, please respond to my last email with more details so we can start looking into your issue and assist you promptly. We can also reschedule your onboarding call, and I will personally ensure that you are taken care of. We hope you will give us a chance to make things right. Best Regards - Kelsey from Lucky Orange
Dec. 24, 2024
Great to see what customers are doing on the website
These are words we love to hear! Seeing what your customers experience in real time can give you the insights you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review and for your business over the last year! Please let us know if you need anything! Cheers - Emilia from Lucky Orange
Dec. 22, 2024
This app is def a necessity if you are trying to use Shopify's out-of-the-box analytics to analyze web traffic driven by ads, and other campaigns. The recordings are the most helpful part. The functionality could be a bit more intuitive, especially when it comes to interpreting trends and heat maps, but def a step up if you need to better understand how UX impacts customer behavior.
Thank you for leaving us such a comprehensive review. You’re right—when you’re driving traffic through paid campaigns, you need to understand which campaigns were more successful and why. Lucky Orange gives you a front-row seat to see what people really do on your website and to better understand the impacts of those UX optimizations. When you get the chance, would you please reply to my last email referencing this review? We want to better understand how we can make our functionality more intuitive. Thanks again, and I look forward to hearing from you soon! Cheers - Emilia from Lucky Orange
Dec. 22, 2024
App works great - the one time I had an issue, Emilia and the tech team were quick to to find the solution and help.
Thank you for your review! So glad we were able to connect and start to get the issue resolved. We’re always here to support our customers’ successes. Visitor behavior is invaluable as you grow your website, and there's no time to waste when there are conversions on the line! Don’t hesitate to reach out if we can be of service in any way. Cheers - Emilia from Lucky Orange
Dec. 22, 2024
Sehr interessant und hilfreich um die Conversion zu verbessern und die Nutzeraktivitäten zu tracken.
Das sind Worte, die wir gerne hören! Nichts fühlt sich besser an, als Wege zu finden, die das Kundenerlebnis besser denn je machen. Wir sind immer hier, falls Sie etwas benötigen! Viele Grüße – Emilia von Lucky Orange
Dec. 20, 2024
Hello! We just installed the app, and it’s very intuitive. The data analysis features are amazing, and the support team was excellent. :)
Hello! Thank you for leaving us a review. We're thrilled to hear you had such a fantastic first experience! Analyzing visitor behavior to find ways to improve your Shopify store is invaluable for growing your business. As you continue to use Lucky Orange, please don’t hesitate to reach out if you need any assistance. Thanks again for your review, and happy tracking! Cheers - Emilia from Lucky Orange
Dec. 18, 2024
Great support and service from this app! Jordan took the time to review the many options and features they offer which can be invaluable to improving CRO!
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customers’ success and are thrilled that we were able to impress you with our technology, onboarding, and customer support. Thank you for your review, and we’re here if you need anything! Cheers - Jordan from Lucky Orange
Dec. 16, 2024
Effective and easy to use. Providers valuable and visual data on customer journeys - helping store design and product portfolio positioning.
Those are words we love to hear! Nothing feels better than finding ways to improve your customer experience. When you have a front-row view of what your visitors do on your website, you eliminate any guessing or assumptions. Thank you for your review, and we’re always here if you need anything! Cheers - Jordan from Lucky Orange
Dec. 16, 2024
Really nice and good for optimizing CRO
There’s nothing quite like the feeling of seeing exactly what’s stopping more visitors from becoming customers. Instead of blindly trying to improve your website, you can isolate the issue and fix it. Thanks for your review, and don’t hesitate to reach out if you need anything! Cheers - Jordan from Lucky Orange
Dec. 14, 2024
I’m really impressed with this app! The heat map feature provided detailed insights into how customers navigate my website, helping me identify areas that needed adjustment. Using this data, I was able to reposition certain sections, making it easier for customers to find important information quickly.
We love to impress our users with our technology, and we’re thrilled that we were able to achieve our goal! It’s amazing what insights you can glean from heatmaps. As you experienced, you can identify areas that can be updated for an instant impact on your conversion rate. Thank you for leaving us a review! Our team is here to support you if you need anything. Cheers - Emilia from Lucky Orange
Dec. 13, 2024
This is an excellent app, very easy setup for Shopify, and the customer service/onboarding call was 100% worth the time, extremely helpful. Highly recommend. This heatmap app has more features than I actually expected like page interaction and live view, and more than any other I looked at.
These are words we love to hear! Seeing what your customers experience in real time can provide the insights you need to address their needs quickly and prevent any barriers to conversion. Thank you for your review and recommendation. Please let us know if you need anything! Cheers - Justin from Lucky Orange
Dec. 12, 2024
Fantastic app that is super helpful for providing insights on how customers engage with our website.
Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all the difference in improving both the customer experience and your conversions. Again, thank you for your review, and please reach out if we can provide any further assistance. Happy tracking! Cheers - Emilia from Lucky Orange