All reviews

Rating Breakdown

  • 5
    87% (688 ratings)
  • 4
    6% (51 ratings)
  • 3
    2% (14 ratings)
  • 2
    1% (5 ratings)
  • 1
    4% (34 ratings)

Reviews with Text

  • 98% (773)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 14, 2024

I’m really impressed with this app! The heat map feature provided detailed insights into how customers navigate my website, helping me identify areas that needed adjustment. Using this data, I was able to reposition certain sections, making it easier for customers to find important information quickly.

Using app

6 days

Total reviews

6

Average rating

5.0

Developer Reply

We love to impress our users with our technology, and we’re thrilled that we were able to achieve our goal! It’s amazing what insights you can glean from heatmaps. As you experienced, you can identify areas that can be updated for an instant impact on your conversion rate. Thank you for leaving us a review! Our team is here to support you if you need anything. Cheers - Emilia from Lucky Orange

5 / 5 Share

Dec. 13, 2024

This is an excellent app, very easy setup for Shopify, and the customer service/onboarding call was 100% worth the time, extremely helpful. Highly recommend. This heatmap app has more features than I actually expected like page interaction and live view, and more than any other I looked at.

Using app

4 days

Total reviews

4

Average rating

5.0

Developer Reply

These are words we love to hear! Seeing what your customers experience in real time can provide the insights you need to address their needs quickly and prevent any barriers to conversion. Thank you for your review and recommendation. Please let us know if you need anything! Cheers - Justin from Lucky Orange

5 / 5 Share

Dec. 12, 2024

Fantastic app that is super helpful for providing insights on how customers engage with our website.

Using app

5 days

Total reviews

5

Average rating

5.0

Developer Reply

Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all the difference in improving both the customer experience and your conversions. Again, thank you for your review, and please reach out if we can provide any further assistance. Happy tracking! Cheers - Emilia from Lucky Orange

5 / 5 Share

Dec. 11, 2024

The App helps me improve my Store so that my customers can have a better shopping experience.

Store

Muuok

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Love to hear that you’ve been able to learn more about your visitors to optimize your store! When you can understand what’s preventing a positive customer experience, you can make real-time changes that result in happier customers and more sales. Thank you for your review, and don't hesitate to reach out should you need anything from our team. Happy tracking! Cheers - Jordan from Lucky Orange

4 / 5 Share

Dec. 10, 2024

This app is highly useful, and there aren’t many alternatives available. However, the pricing is slightly on the higher side. Hopefully, they’ll introduce more flexible pricing options in the future.

Using app

Over 2 years

Total reviews

4

Average rating

4.8

Developer Reply

Thank you for your review and feedback. Seeing what your customers experience in real time can provide you with the insights you need to address their needs quickly and prevent any barriers to conversion. Additionally, we appreciate the budget constraints that come with running a small business, which is why we offer a free plan and a plan tailored specifically for Shopify merchants who are just starting out with their online stores. I would be more than happy to help you find a plan that best fits your budget and traffic needs and gather your feedback about flexible pricing. Simply reply to my last email to connect. Thanks again, and our team is here to support you if you need anything! Cheers - Emilia from Lucky Orange

5 / 5 Share

Dec. 5, 2024

I'm delighted about Lucky Orange. From the name, the vibe, and the customer data I get. I had a button with a wrong link, it took me a few days to figure out what was wrong from a simple session. WOW! Btw, it also has a live chat functionality!

Using app

5 days

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for your fantastic review! We’re thrilled to hear that you’re loving Lucky Orange technology and our vibe. It’s amazing how a simple session can reveal so much! We're glad you discovered the button issue—hats off to you for solving it! It’s always incredible when you can see exactly what went wrong. That "A-ha!" moment never fails to be an awesome feeling. And yes, our live chat is included in all trials and plans. We're delighted that you’ve been able to use that as well. Thanks again for your review, and don’t hesitate to reach out if you need anything! Cheers - Emilia from Lucky Orange

5 / 5 Share

Dec. 3, 2024

Emilia from LO, helped us to identify a better approach towards learning from our customers

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

We're always happy to help our users get the most out of Lucky Orange, and we're glad we could show you new ways to understand how people really use your website. Thanks for leaving us a review, and we're here if you need anything! Cheers - Emilia from Lucky Orange

5 / 5 Share

Dec. 3, 2024

I am still testing the app but so far it seems great, super intintuative with great features for gather important data that would be difficult to gather otherwise. The team is very helpful as well :)

Using app

7 months

Total reviews

11

Average rating

5.0

Developer Reply

Those are words we love to hear! Nothing feels better than finding ways to make your customer experience better than ever. As you continue to dive into Lucky Orange, please let us know if we can help in any way! Happy tracking! Cheers - Emilia from Lucky Orange

5 / 5 Share

Dec. 2, 2024

A must have app, with excellent customer support and help available

Store

MILORA

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for leaving us a review! We love when our users describe Lucky Orange as a "must-have app!" Nothing feels better than finding ways to enhance your customer experience. Thanks again for your review, and we're here if you need anything! Cheers - Emilia from Lucky Orange

5 / 5 Share

Dec. 2, 2024

It is the perfect app to see how customers visit your website. This was really helpful for me to understand where do my customers click and to increase conversions on my website.

Using app

5 days

Total reviews

4

Average rating

5.0

Developer Reply

When you need to see what people really did and experienced on your website, you shouldn't settle for anything less than perfect. We love that you've been able to eliminate guesswork and identify where your visitors are facing pain points. Thanks for leaving us a review! Our team is here to support you if you need anything. Cheers - Emilia from Lucky Orange

5 / 5 Share

Dec. 1, 2024

Super intuitive great app!

Using app

4 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! We love to hear that you've found Lucky Orange to be not just intuitive but SUPER intuitive! We designed Lucky Orange to be easy to use for everyone, regardless of their technical experience or background. We're here if you need anything else! Cheers - Emilia from Lucky Orange

5 / 5 Share

Nov. 27, 2024

Un'app che tutti i venditori dovrebbero avere, sono rimasta molto colpita, mi permette di capire come si muovono i miei clienti grazie ai video registrati, mi da una visione del mio sito e mi permette di capire cosa funziona e cosa no. E solo nel periodo di prova sono riuscita a fare molti miglioramenti. Mi piaciono anche le notifiche sonore che segnalano eventi decisi da me (esempio quando qualcuno entra sul sito). Consigliatissima.

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Grazie per la tua recensione e per le gentili parole! Vedere esattamente cosa fanno e come si trovano i tuoi visitatori e clienti sul tuo sito web tramite Lucky Orange può fare una differenza significativa nel migliorare il tuo sito e far crescere la tua attività. Invece di fare esperienza con i dati analitici, puoi vedere realmente cosa ha fatto qualcuno nel tuo negozio. Anche a noi piacciono le notifiche sonore! :-) Grazie ancora per la tua recensione e raccomandazione, e non esitare a contattarci se hai bisogno di qualcosa! Saluti - Justin da Lucky Orange

5 / 5 Share

Nov. 26, 2024

So far so good. Found this app during search. I am super pleased with the look, functionality and information provided. Super user friendly and super informative. The info recieved is eye opening and helping us fine tune our Ecomm site

Using app

5 days

Total reviews

5

Average rating

5.0

Developer Reply

Those are words we love to hear! Nothing feels better than finding ways to make your customer experience better than ever. When you have a front-row seat to what your visitors do on your website, you eliminate any guessing or assumptions. Thank you for your review, and we're so glad you found us through search. We’re always here if you need anything! Cheers - Justin from Lucky Orange

5 / 5 Share

Nov. 26, 2024

Super helpful to see where visitors are clicking and spending their time. We've never had insights like this before and are really excited to see in real time how changes to our store affect the user experience and conversion funnel.

Using app

13 days

Total reviews

2

Average rating

5.0

Developer Reply

Abracadabra! It may feel like magic, but Lucky Orange provides incredible insights into visitor behavior. With our 20+ features, you can get a better picture of what your visitors are truly doing and experiencing on your website. I’m so glad we’ve been able to impress you with our technology! Thanks again for sharing the Lucky Orange love, and we’re always here if you need anything! Cheers - Justin from Lucky Orange

5 / 5 Share

Nov. 25, 2024

Lucky Orange is an essential tool for any business. I had an incredibly productive meeting with Jordan, who guided me through the setup process and provided invaluable support. this platform is a game-changer and I believe every business can benefit from using it

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review and recommendation! We love that we've earned the distinction of being an essential tool for your business as well as for other businesses! I'm glad you found our call helpful; we strive to ensure our users get the most out of the 20+ features available through Lucky Orange. Thanks again, and don't hesitate to reach out if you need anything! Cheers - Jordan from Lucky Orange

5 / 5 Share

Nov. 24, 2024

Great tool to help us understand our traffic better and to interact with customers.

Using app

14 days

Total reviews

2

Average rating

5.0

Developer Reply

Diving into visitor behavior to identify ways to improve your website is invaluable for growing your business. Our team is thrilled that Lucky Orange has been the tool you needed! We appreciate your review, and I’m here if you have any questions! Cheers - Justin from Lucky Orange

5 / 5 Share

Nov. 21, 2024

Lucky Orange has been a game-changer for understanding my customers' behavior! What I really like is how intuitive it is—it integrates seamlessly with Shopify and is easy to set up and use, even for someone who isn’t an analytics expert. Unlike Shopify Analytics, which is simplified but lacks insights into the full customer journey, or Google and Meta Analytics, which can feel overwhelming to set up and interpret, Lucky Orange gives me a clear, real-time view of how visitors interact with my site. The Heatmaps and Replay features let me test the customer journey, identify pain points, and quickly make user interface adjustments to improve the experience.

Using app

6 days

Total reviews

2

Average rating

5.0

Developer Reply

“Game changer” is a phrase we love to hear from our customers! Seeing your customers’ experiences in real time can give you the insights you need to address their needs quickly and prevent any barriers to conversion. As you mentioned, traditional analytics can be either too simplified or too complicated. Lucky Orange allows you to quickly and easily see exactly what people are doing on your website, rather than guessing and piecing together the conversion puzzle with data points. Thanks for your review, and please don't hesitate to reach out if you need anything! Cheers - Justin from Lucky Orange

1 / 5 Share

Nov. 21, 2024

Disappointed with the Performance. I had high hopes for this app, but unfortunately, it didn’t meet expectations. From the first night, I encountered issues—it wasn’t recording visitors to my website. I contacted support, and while the agent acknowledged the problem and escalated it to the technical team, the issue remained unresolved. A few days later, the app still wasn’t functioning properly. It reported zero visitors from our home country, despite multiple visits, including my own, which weren’t recorded. Ultimately, the app didn’t work for me, and I can’t recommend it based on this experience.

Using app

3 days

Total reviews

29

Average rating

3.1

Developer Reply

We’ve reached out to you about this issue and confirmed we do see visitor session recordings in your account. We always strive to deliver visitor recordings as quickly as possible and in rare cases, it can take a few minutes for the data to process and populate in your account. It seems like you may have experienced some slight delays in the data processing but would love to test this further with you to see if it was one-off or if there is some other issue we haven’t identified yet. Please respond to my last email as I would like to connect with you personally to ensure all of your issues are fully addressed and resolved. If you didn’t receive my earlier email, you can also reach out through [email protected]. I’ll be monitoring both my personal and support inboxes for your email and look forward to connecting with you soon. Best regards - Bradley from Lucky Orange

5 / 5 Share

Nov. 19, 2024

The easiest install I've ever had with an app - instantly worked, instant feedback and didn't do anything bad to my site or create any lag. The information provided in the dashboard is easy. Everything is very intuitive and I love the AI question ability for analyzing site data.

Store

BeMo

Using app

5 days

Total reviews

7

Average rating

4.7

Developer Reply

We like things easy, especially when it comes to installing and using Lucky Orange! It's great to hear that you've had such a positive experience. Our dashboard and Discovery features are excellent for getting the information you need to make data-driven changes to your website. Nothing feels better than finding ways to enhance your customer experience. Thanks for sharing the Lucky Orange love, and we’re always here if you need anything! Cheers - Justin from Lucky Orange

4 / 5 Share

Nov. 19, 2024

Store

MISHO

Using app

9 months

Total reviews

2

Average rating

4.5

Developer Reply

We appreciate your rating! We hope this means that visitor behavior has been helpful in identifying ways to improve your sales. Thanks again, and we're here if you need any assistance! Cheers - Bradley from Lucky Orange