All reviews

Rating Breakdown

  • 5
    87% (688 ratings)
  • 4
    6% (51 ratings)
  • 3
    2% (14 ratings)
  • 2
    1% (5 ratings)
  • 1
    4% (34 ratings)

Reviews with Text

  • 98% (773)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 10, 2025

אפליקציה נהדרת. אפשר לקבל המון מסקנות

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

אלו מילים שאנחנו אוהבים לשמוע! אין דבר מספק יותר מאשר לגלות דרכים לשפר את חווית הלקוח שלך. תודה על סקירתך. אנחנו תמיד כאן אם אתה צריך משהו! ברכות, אמיליה מ-Lucky Orange

5 / 5 Share

Jan. 9, 2025

wonderful insight. you are able to see what your customers are doing on the site and I especially love the heatmap. overall the site works really great.

Using app

22 days

Total reviews

1

Average rating

5.0

Developer Reply

We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. It's incredible how visitor behavior helps you identify ways to improve your Shopify store! Thanks for your review, and please reach out if we can provide any assistance! Cheers - Justin from Lucky Orange

4 / 5 Share

Jan. 9, 2025

I've been testing out Lucky Orange with a free trial and I've been really impressed since day one. I've always thought that I didn't really need anything besides google analytics to understand how my customers were engaging with my store, so I was pleasantly surprised to find that using Lucky Orange was so much more intuitive, informative, and easier to tailor. And the "rage clicks" feature? Don't know if I'll be able to live without it when my trial runs out. :)

Using app

7 days

Total reviews

3

Average rating

4.3

Developer Reply

Thank you for taking the time to leave us a review! We appreciate your kind words and the thorough review of your experience with Lucky Orange. Google Analytics is an incredible tool, but Lucky Orange puts together the missing pieces of the conversion puzzle by showing you more than just data points. You can see exactly what people are doing on your website and where they show frustration signals, like those rage clicks! Please don't hesitate to reach out if you need anything, and thanks again for your review. Happy tracking! Cheers - Justin from Lucky Orange

5 / 5 Share

Jan. 8, 2025

Perfect

Store

Rameva

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your review! We love when our users call us "perfect!" We strive to provide our users with only the best technology and support, and it sounds like we've been able to achieve our goal! Being able to see what visitors do and experience on your Shopify store can make all the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out if we can provide any further assistance. Happy tracking! Cheers - Emilia from Lucky Orange

5 / 5 Share

Jan. 7, 2025

So far I love how Lucky Orange shows me what's happening on my site. The heatmaps and recordings are so great to have!

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your five-star review! Gaining that front-row experience to see how your customers interact with your website makes all the difference in growing your business. Heatmaps and recordings provide incredible insights into what people are really doing and what might be stopping them from checking out. Thanks again, and don't hesitate to reach out if we can help you in any way! Cheers - Justin from Lucky Orange

5 / 5 Share

Jan. 6, 2025

Quite helpful, easy to use & a great support team. Definitely feel empowered to improve shopify experience & become my own data analyst with this app. Highly recommend.

Using app

13 days

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate your review and recommendation! We’re thrilled that you’ve enjoyed using Lucky Orange. Our team designed the app to be easy to install and even easier to use, and we’re glad to hear we’ve met that goal. We love hearing that you feel empowered to use visitor behavior to drive your optimizations and can’t wait to see how you grow your website using our insights. Thanks again, and don’t hesitate to reach out if you need anything! Cheers - Emilia from Lucky Orange

5 / 5 Share

Jan. 6, 2025

Great experience

Store

ZAISHA

Using app

6 months

Total reviews

6

Average rating

5.0

Developer Reply

It sounds like you’ve been able to dive right into the insights and find ways to improve your website. I love hearing how getting that firsthand look at what customers do and experience can make such a difference for your store. Thank you for the review, and don’t hesitate to reach out if I or my team can assist you in any way. Cheers - Emilia from Lucky Orange

5 / 5 Share

Jan. 5, 2025

Excellent app for webpage analytics and insights

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving it and growing your business. Thanks for sharing the Lucky Orange love! We’re always here if you need anything! Cheers - Emilia from Lucky Orange

5 / 5 Share

Jan. 4, 2025

Highly recommended, including for non-geek beginners like myself, super user friendly and intuitive navigation that yields immediately actionable insights: kudos, and the customer support is great too, speedy and effective, go for it!

Using app

8 days

Total reviews

2

Average rating

5.0

Developer Reply

We appreciate your review and recommendation! Our team designed Lucky Orange to be easy to install and use for everyone, regardless of experience or background. You shouldn't need to be a "geek" to optimize your Shopify store! We love that you've found Lucky Orange to be so user-friendly and intuitive, and that your visitors' behavior has provided actionable insights for improving your Shopify store. Thanks for the shout-out to our support team—we love supporting our users, both now and in the future! Thanks again, and don't hesitate to reach out if you need anything! Cheers - Jordan from Lucky Orange

5 / 5 Share

Jan. 2, 2025

Easy to use with great insight of customer CX.

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review and kind words! Understanding the pain points your customers are experiencing and being able to address them quickly is invaluable. Nothing feels better than finding ways to improve your customer experience. Thanks again for sharing the Lucky Orange love, and we’re always here if you need anything! Cheers - Emilia from Lucky Orange

5 / 5 Share

Jan. 2, 2025

Emilia was super helpful in my onboarding and making sure that I had everything set up correctly to begin optimizing and make a difference in my website!

Using app

About 6 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review and your kind words! I love talking to customers like you to introduce our 20+ tools and answer any questions you may have. The more you learn about your visitors and their experiences, the better you'll be able to make data-driven updates that lead to measurable success. Thanks again for your review, and we’re here if you need anything else! Cheers - Emilia from Lucky Orange

2 / 5 Share

Dec. 26, 2024

The app seems not be being working correctly. It is cutting off in mid recording and skipping through recordings. In addition, I had a 15 minute onboarding appt. today at noon and no one showed up.

Using app

5 days

Total reviews

3

Average rating

4.0

Developer Reply

This isn’t the experience we want any of our users to have. Unfortunately, our onboarding expert encountered a technical issue that prevented them from joining your call, and they have been trying to reschedule with you over the past few days. We apologize for the inconvenience and understand your frustration. Regarding your recording issues, our team is eager to investigate and find a resolution if necessary. Since this hasn't been reported by other merchants, please respond to my last email with more details so we can start looking into your issue and assist you promptly. We can also reschedule your onboarding call, and I will personally ensure that you are taken care of. We hope you will give us a chance to make things right. Best Regards - Kelsey from Lucky Orange

5 / 5 Share

Dec. 24, 2024

Great to see what customers are doing on the website

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

These are words we love to hear! Seeing what your customers experience in real time can give you the insights you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review and for your business over the last year! Please let us know if you need anything! Cheers - Emilia from Lucky Orange

4 / 5 Share

Dec. 22, 2024

This app is def a necessity if you are trying to use Shopify's out-of-the-box analytics to analyze web traffic driven by ads, and other campaigns. The recordings are the most helpful part. The functionality could be a bit more intuitive, especially when it comes to interpreting trends and heat maps, but def a step up if you need to better understand how UX impacts customer behavior.

Using app

6 days

Total reviews

3

Average rating

4.7

Developer Reply

Thank you for leaving us such a comprehensive review. You’re right—when you’re driving traffic through paid campaigns, you need to understand which campaigns were more successful and why. Lucky Orange gives you a front-row seat to see what people really do on your website and to better understand the impacts of those UX optimizations. When you get the chance, would you please reply to my last email referencing this review? We want to better understand how we can make our functionality more intuitive. Thanks again, and I look forward to hearing from you soon! Cheers - Emilia from Lucky Orange

5 / 5 Share

Dec. 22, 2024

App works great - the one time I had an issue, Emilia and the tech team were quick to to find the solution and help.

Using app

22 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! So glad we were able to connect and start to get the issue resolved. We’re always here to support our customers’ successes. Visitor behavior is invaluable as you grow your website, and there's no time to waste when there are conversions on the line! Don’t hesitate to reach out if we can be of service in any way. Cheers - Emilia from Lucky Orange

5 / 5 Share

Dec. 22, 2024

Sehr interessant und hilfreich um die Conversion zu verbessern und die Nutzeraktivitäten zu tracken.

Store

Schtill

Using app

19 days

Total reviews

1

Average rating

5.0

Developer Reply

Das sind Worte, die wir gerne hören! Nichts fühlt sich besser an, als Wege zu finden, die das Kundenerlebnis besser denn je machen. Wir sind immer hier, falls Sie etwas benötigen! Viele Grüße – Emilia von Lucky Orange

5 / 5 Share

Dec. 20, 2024

Hello! We just installed the app, and it’s very intuitive. The data analysis features are amazing, and the support team was excellent. :)

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello! Thank you for leaving us a review. We're thrilled to hear you had such a fantastic first experience! Analyzing visitor behavior to find ways to improve your Shopify store is invaluable for growing your business. As you continue to use Lucky Orange, please don’t hesitate to reach out if you need any assistance. Thanks again for your review, and happy tracking! Cheers - Emilia from Lucky Orange

5 / 5 Share

Dec. 18, 2024

Great support and service from this app! Jordan took the time to review the many options and features they offer which can be invaluable to improving CRO!

Using app

11 days

Total reviews

5

Average rating

5.0

Developer Reply

I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customers’ success and are thrilled that we were able to impress you with our technology, onboarding, and customer support. Thank you for your review, and we’re here if you need anything! Cheers - Jordan from Lucky Orange

5 / 5 Share

Dec. 16, 2024

Effective and easy to use. Providers valuable and visual data on customer journeys - helping store design and product portfolio positioning.

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Those are words we love to hear! Nothing feels better than finding ways to improve your customer experience. When you have a front-row view of what your visitors do on your website, you eliminate any guessing or assumptions. Thank you for your review, and we’re always here if you need anything! Cheers - Jordan from Lucky Orange

5 / 5 Share

Dec. 16, 2024

Really nice and good for optimizing CRO

Using app

5 days

Total reviews

4

Average rating

5.0

Developer Reply

There’s nothing quite like the feeling of seeing exactly what’s stopping more visitors from becoming customers. Instead of blindly trying to improve your website, you can isolate the issue and fix it. Thanks for your review, and don’t hesitate to reach out if you need anything! Cheers - Jordan from Lucky Orange