Lucky Orange Heatmaps & Replay
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I can know what customers have done on my web and improve performance.
Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange
Very easy integration to Shopify, 1-click integration and simple signup process. Lucky Orange has many features and functionality for understanding the customer journey, automatically find meaning data through all the massive amounts of customer recordings.
These are words we love to hear! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange
Very clear, I like the heatmap. I had a support call. I was helped very nice and with patience. I had many questions but the support has helped me with everything
Thank you for your review! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Please let us know if you need anything! Cheers - Jordan from Lucky Orange
Ik kan mijn website tracking niet meer terug vinden waardoor ik nu betaal en geen resultaten krijg
Bedankt voor het delen van uw feedback. We begrijpen uw frustratie en bieden onze excuses aan voor de problemen die u heeft ondervonden. Na onderzoek van uw account blijkt dat er een dubbel account is aangemaakt onder een apart e-mailadres, wat de door u beschreven problemen heeft veroorzaakt. Toen u op 31 juli contact met ons opnam, hebben we uw eerste vraag snel beantwoord en hebben we actief met u samengewerkt om het probleem op te lossen en ervoor te zorgen dat alles onder het juiste account wordt ingesteld. Om de installatie volledig te voltooien en te beginnen met bijhouden, kunt u uw abonnement upgraden van een proefabonnement naar een van onze andere abonnementen. Als u nog steeds problemen ondervindt, kunt u rechtstreeks reageren op onze meest recente e-mail via [email protected]. We doen er alles aan om dit naar uw tevredenheid op te lossen. Met vriendelijke groet, Bradley van Lucky Orange
Lucky Orange serves as a useful tool for analyzing and understanding the traffic patterns of my website.
Thank you for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
We used Lucky Orange for about a year, then discovered Microsoft Clarity, which is completely free and does everything we needed. Around that time, we thought we had downgraded our Lucky Orange plan. Their app showed a message saying “No active subscription,” so we assumed it was canceled. Turns out that message was a bug, which their team later admitted. In reality, we had been getting billed $303.20 per month the entire time — for 16 months — totaling $4,851.20. We had no idea. There was no downgrade confirmation, no email notification, and no way to tell from inside the app that billing was still active. We didn’t use the tool once during that period. We believed the subscription was canceled. Their support team reviewed our case and still refused to refund anything. They claimed it was our responsibility to know we were subscribed, even though their own UI said otherwise. We’re now escalating through our Shopify Plus team to recover the funds. This product is not worth the risk. If you need heatmaps and session replays, Microsoft Clarity is free, more transparent, and works better. We do not recommend Lucky Orange.
Thank you for taking the time to share your feedback. Through our discussions back and forth, we've thoroughly reviewed and discussed with you that there is no record of a cancellation request, downgrade to a lower plan or the Lucky Orange app being uninstalled from your Shopify store. As a safeguard for merchants, any subscription changes must be confirmed through Shopify's billing system. Our records indicate that the app has remained installed and active, which is why data collection, data storage, and billing have continued. Monthly receipts are sent by Shopify and outlines each app and their charges within the receipt while the application would have still shown as installed within your Shopify admin. To make sure you have fully ended your subscription, please make sure to either switch to the free plan and confirm that change through Shopify or uninstall the Lucky Orange app from your store. Uninstalling the app will ensure the tracking code is removed and your subscription is fully terminated. If you have any questions, please contact our support team. We're here to help. Regards - Bradley from Lucky Orange
I have used the Lucky Orange app for a couple of years now and it has brought a ton of valuable information on our website to increase the volume of sales. The recordings and heatmaps have been my favorite to gain insightful information as to how clients have navigated around our website. You will get a lot of use out of this app!
Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through Session Recordings and Heatmaps can make all the difference in improving your website and growing your business. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
Amazing app! I started thinking about how to further optimise my Listings, but without valid data, it's like stepping in the blind. After a quick search I discovered Lucky Orange as one of the leading applications for Heatmaps and data tracking. Installation and setup was super easy and just after a couple of days I get fascinating insights into my customers journey, which elements in the listings they see and how many of them not even reach the strongest and most convincing parts of the listing. I already did some minor improvements but looking forward to do a bigger change after validating some more data. Thanks for the awesome application!
These are words we love to hear! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange
Clear and effective. Installed from the beginning.
Thank you for your review! Love that Lucky Orange continues to play a crucial role in the growth of your website and business. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
Great insight into your website traffic and customer browsing patterns. The ability to deep dive the data is welcomed. The data presented is however not 100% accurate... for example the daily breakdown / count of source traffic does not add up to "All Visits".
Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Regarding your feedback on the data not being 100% accurate, please reach out to [email protected] and we can take a look at this for you. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
Useful tool to provide a better experience for our customers. It enables us to make informed decisions to improve our website
Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
I previewed the app on my own and found it to be helpful. When I got the overview from Justin. Then things really clicked and be way clearer as to how insightful Lucky Orange is. It provides great context for what actions we need to take to ensure we're providing the best shopping experience for our customers.
Thank you for your review! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
Lucky Orange has been a game-changer for understanding how customers interact with our site. The live visitor recordings and heatmaps helped us optimize our layout and catch issues we wouldn’t have seen otherwise. Highly recommend for any small business!
Thank you for your review! We’re thrilled to hear that our heatmaps, session recordings and live view features have given you clear, actionable insights into your visitors’ interactions. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
WOW! I wish I knew about this sooner to be honest. It has proven to be so useful in the first few days I was able to diagnose the customer journey, determine shortfalls in page design, understand user experience, and tailor my site according to the detailed insights provided by Lucky Orange. I actually feel lucky I found this app. It was so easy to install and get going that I felt like it was there the whole time waiting to be unlocked.
These are words we love to hear! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Justin from Lucky Orange
Very detailed Analysis. Were happy to use Lucky Orange. Definitely can recommend.
Thank you for your review! Using Lucky Orange to analyze your customers is a great way to make meaningful changes on your store that improve conversions and your customer experience. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Justin from Lucky Orange
Definitively one of the best alternatives to Hotjar for UX and CRO on Shopify. If you want to understand how to optimize your shop customer experience you have to check out Lucky Orange.
Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
It’s an useful tool to analyze your website
Thank you for your review! We’re thrilled that you’ve been able to get so much from Lucky Orange visitor behavior. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
Genial, muy útil. La recomiendo.
¡Gracias por tu reseña! Poder ver lo que hacen y experimentan los visitantes en tu tienda Shopify puede marcar la diferencia para mejorar la experiencia del cliente y tus conversiones. ¡Nuestro equipo está a solo un correo electrónico! Saludos - Justin de Lucky Orange
Fast and accurate, would recommend.
Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Happy tracking! Cheers - Justin from Lucky Orange
Easy to learn and use, great customer service, quick at-a-glance findings
Thank you for your review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange
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