All reviews

Rating Breakdown

  • 5
    87% (688 ratings)
  • 4
    7% (52 ratings)
  • 3
    2% (14 ratings)
  • 2
    1% (5 ratings)
  • 1
    4% (34 ratings)

Reviews with Text

  • 98% (774)
Review RSS Feed Review RSS Feed

4 / 5 Share

April 4, 2024

It works well and is a good app, but it is too expensive at higher page views for us. We just don't get the return from it at higher prices.

Using app

Almost 3 years

Total reviews

10

Average rating

3.8

Developer Reply

Thanks for your feedback. We appreciate the budget constraints that come with running a small business. We focus on striking a balance of affordability for our customers with providing high-quality support and adding new, innovative features to our product. I would be happy to walk you through the 20+ tools included in the price of your plan, introduce you to our newest feature called Discovery and work with you to find a plan that meets your budget requirements. Please respond to my email so that we can connect soon. Best Regards - Kelsey from Lucky Orange

5 / 5 Share

March 28, 2024

This is the best app for monitoring I've used until now

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. I’m here if you have any questions! Thanks for spreading the Lucky Orange love! Cheers - Emilia from Lucky Orange

5 / 5 Share

March 28, 2024

By far the best app I have installed in my store up until now. I really like how easy it is to understand the data. Lucky Orange has made my life easy. Worth having it!

Using app

1 day

Total reviews

9

Average rating

5.0

Developer Reply

We appreciate your review and love that your experience has been so easy! Visitor behavior shouldn't require a complicated setup or an extensive learning curve, and it sounds like you've been able to dive right into Lucky Orange. Thanks again for leaving us a review, and we're here if you need anything! Cheers - Emilia from Lucky Orange

5 / 5 Share

March 26, 2024

Really enjoy the wide range of features available and the insights are invaluable for our business. Looking forward to refining our strategies based on the various metrics we're able to monitor using Lucky Orange Heatmaps & Replay.

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us a review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success. Thanks again, and we're here if you have any questions! Cheers - Justin from Lucky Orange

5 / 5 Share

March 26, 2024

Love this app! The heatmaps and replay are a game changer for my business. Heatmaps allow me to see areas which may be problematic and the replays are invaluable. Being able to see where my site might be missing info or needs to be tweaked. Cannot say enough good things about Lucky Orange!

Using app

7 days

Total reviews

2

Average rating

5.0

Developer Reply

We love when our users describe as "game changer!" Lucky Orange gives you that first-hand look at what your visitors are doing on your site (and what’s stopping them from converting). Thank you for your review, and please reach out should you need anything! Cheers - Justin from Lucky Orange

5 / 5 Share

March 24, 2024

We are very happy with this app. Helps so much to see what visitors do and any problems they may stumble upon. Thank you

Using app

12 months

Total reviews

22

Average rating

5.0

Developer Reply

We're also very happy that visitor behavior has been able to make a difference in improving your store! It's amazing to see exactly what visitors experienced to spot those problem areas and pain points. Thanks for your review, and we're here should you need anything! Cheers - Bradley from Lucky Orange

5 / 5 Share

March 21, 2024

Very Easy to use, great customer support Hopefully my issues with notifications of visitors resolved Many thanks for the app

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review and kind words! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks again for sharing the Lucky Orange love, and we’re always here should you need anything! Cheers - Emilia from Lucky Orange

5 / 5 Share

March 21, 2024

So far they've been super helpful with setup and the app works great!

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team is always here to help, and we’re thrilled we were able to impress you with both of our support and technology. Thanks for this glowing review, and happy tracking! Cheers - Emilia from Lucky Orange

5 / 5 Share

April 4, 2024

Really good app, very valuable to analyse customer journey.

Using app

19 days

Total reviews

4

Average rating

4.8

Developer Reply

Obrigado! - Emilia from Lucky Orange

5 / 5 Share

March 19, 2024

Exellent must have app!!!

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your website and growing your business. Thanks for sharing the Lucky Orange love! We’re always here should you need anything! Cheers - Emilia from Lucky Orange

5 / 5 Share

March 19, 2024

Really quick help, even if the chat is closed. Thank you Justin!

Store

Zarposa

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for such kind words! We strive to provide all of our customers with a great product and great support. Thank you again for sharing the Lucky Orange love, and we’re here if you have any questions! Cheers - Justin from Lucky Orange

5 / 5 Share

March 19, 2024

Justin was a big help getting our account upgraded to the new platform. Thanks a bunch!

Using app

Over 4 years

Total reviews

4

Average rating

5.0

Developer Reply

Always happy to help! We're thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. Thank you for your review, and we’re here if you need anything else. Cheers - Justin from Lucky Orange

5 / 5 Share

March 19, 2024

With the intuitive interface and powerful features of this app, we've gained invaluable insights into user behavior and site performance. From heatmaps to live visitor recordings, this app offers everything we need to optimize conversions and enhance the overall shopping experience. Highly recommended.

Using app

6 days

Total reviews

5

Average rating

5.0

Developer Reply

It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and recommendation! Don’t hesitate to reach out should I or my team be able to assist you in any way. Cheers - Emilia from Lucky Orange

5 / 5 Share

March 19, 2024

Super helpful and efficient. To the point, and solution offered promptly. Very impressed.

Using app

40 minutes

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for this glowing review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success. Cheers - Emilia from Lucky Orange

4 / 5 Share

March 19, 2024

It has been a great tool to see how our website is performing. I love being able to get on and see the traffic, how far our reach is, and to be able to see where they are going on our site the most. It has allowed us to tweak our site to make it more user friendly.

Using app

About 1 month

Total reviews

1

Average rating

4.0

Developer Reply

Love to hear this! Thanks for leaving us a review. Visitor behavior can make all the difference to keep tabs on your website performance and spot ways to improve it. Thanks again, and we're here if you need anything! Cheers - Jordan from Lucky Orange

5 / 5 Share

March 18, 2024

Lucky Orange is proving super helpful with our website as we work on improving our conversion rate. Seeing where customers interact with the site and which elements do and don't work in invaluable.

Using app

25 days

Total reviews

12

Average rating

5.0

Developer Reply

Thanks for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking! Cheers - Emilia from Lucky Orange

1 / 5 Share

March 18, 2024

was good initially. now it really costly. and now my app wont even work. it says its blocked. i cant contact support and have no idea why. i tried uninstalling it but now i cant re-install it. the app offers good data and traffic insight but they are limiting what you can see based on your subscription and now free is only for 7 days im likley leaving this app. but i wanted to check my recent weekly stats I do use another app thats just as insightful and free

Using app

10 months

Total reviews

2

Average rating

3.0

Developer Reply

Thanks for reaching out. Regarding your blocking comments, Lucky Orange can occasionally be blocked by certain browser extensions, such as ad blockers. I would be more than happy to walk you through the solutions for the most common reasons why Lucky Orange may be blocked and assist you in re-installing the app. If needed, I can bring a developer along for further assistance. Please reply to my last email to get the conversation started. Additionally, I want to address confusion around our free trial and free plan. Lucky Orange does indeed provide a free trial for new users to check out our features. Our free trial is limited to 7 days at which point you can move to a plan, including our free plan. This free plan lets you get valuable visitor behavior insights at no cost and comes with different session limits that resets every month. I would be more than happy to talk to you about our plans and find a plan that meets your needs. Again, reply to my last email, and I’ll be happy to connect. I look forward to hearing from you soon. Best Regards - Kelsey from Lucky Orange

5 / 5 Share

March 12, 2024

Great insight to the business from a customer point of view. Functions well

Using app

8 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your review! We’re thrilled to hear that you are enjoying using Lucky Orange on your website. We feel “Lucky” to be a part of your website analytics journey. 😉 Cheers – Emilia from Lucky Orange

4 / 5 Share

March 11, 2024

It is a great app for checking how customers interacting with our shop.

Using app

11 months

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for your review! We're thrilled that you are enjoying the app and finding it valuable. Features like session recordings and heatmaps are wonderful tools that provide valuable insights into what the visitors on your site are doing and what they want from your site. Cheers – Emilia from Lucky Orange

5 / 5 Share

March 3, 2024

Invaluable tool to understand customer behaviour.

Using app

4 months

Total reviews

5

Average rating

5.0

Developer Reply

We love when our users describe us as "invaluable." Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your website and growing your business. Thanks for sharing the Lucky Orange love! We’re always here should you need anything! Cheers - Emilia from Lucky Orange