Lucky Orange Heatmaps & Replay
Optimize your online store using Lucky Orange
Rating
4.7
feedback
1,419
chart
#16
All reviews
Rating Breakdown
Review RSS Feed
July 5, 2020
The app itself is kind of bad poor work, but after no more pay rate it will have to fly every 2-3 days... Not like
Please accept our apologies for your frustrations. Our team would like to better understand your experience and how we could improve it. We’ve tried to reach out several times to connect with you but haven’t been able to get in touch. Please send an email to [email protected] or call +1-913-735-9032. We want to make this right! I look forward to hearing from you soon. Cheers - Bradley from Lucky Orange
June 1, 2020
Ever since I downloaded and then uninstalled this app. Google Ads thinks it added malware to my site
We are very sorry for this experience - it is certainly not the experience we want you to have! This is the first time we’ve heard of Lucky Orange being considered malware, and we want to better understand what could be causing Google Ads’ message. Our team has reached out to you multiple times to assist you and better understand what happened, but we haven’t been able to connect. Please reach out to us by phone +1-913-735-9032 or email [email protected] so that we can investigate your issues further. Cheers - Bradley from Lucky Orange
May 31, 2020
It's not working correctly, when I have on shopify store and google analytics visitors lucky orange it doesn't work at all...and after that it reach a "limit" about the first monthly fee, after not working, and it just don't work anymore! So don't waste your money. The customer service is not helpful at all.
Please accept my apologies for your frustrations! We are sorry for your experience and want to work with you to resolve any outstanding issues. We have a high standard of providing support to our customers, and you shouldn’t be an exception. My team and I have tried several times to connect with you, but we haven’t been able to get in touch. Please reach out to us by phone (+1-913-735-9032) or email ([email protected]) so that we talk about your specific issues and make this right. I hope to connect with you soon! Cheers - Bradley from Lucky Orange
May 13, 2020
Can not open this app, tries many times and unsuccessful.
I’m sorry for the frustration. After connecting with you earlier this month, I’m glad we were able to figure out what was preventing Lucky Orange from loading and hope you have since had a chance to resolve that issue. Please reach back out through email or FB messenger to continue our discussion if the issue still persists. We want to make sure that you can now use Lucky Orange successfully! Cheers - Bradley from Lucky Orange
March 17, 2020
This app does not work. The support is non existent, has been around 72 hours since I had dropped a query regd the app not showing any data/ not opening up still there is no reply. Please be careful before subscribing to their prepaid plans.
I’m so sorry for your experience. I’ve tried to reach out several times to connect with you, but I haven’t been able to get in touch. On the surface, it sounds like this should be an easy fix, and I would still love to walk you through it. Please send me an email back directly. You can also reach out to our main support team at [email protected] or +1-913-735-9032. Let’s get this issue resolved! Cheers - Bradley from Lucky Orange
Feb. 25, 2020
after sale service is very bad no reply for 5 days . this app is not work in bing ads...I saw one free app with same functions in shopify store
We would love to get your questions answered quickly but our attempts to contact you directly seem to be falling short. Please reach out to us at [email protected] so we can resolve any outstanding items. Cheers- Bradley from Lucky Orange
Dec. 29, 2019
The app is not loading when clicked on i have installed it and once i click on it, it comes to a blank screen
We are glad to have been able to resolve your issue. Please don't hesitate to reach out should you have any questions! Cheers- Bradley from Lucky Orange
Dec. 29, 2019
Slowing down our site. After checking out PageSpeed Insights from Google, it shows that our top 3rd party app that is slowing down our site is Lucky Orange - 1,003 ms of a delay. They claim the app doesn't slow down your customer's experience, but this fact by Google says otherwise.
We are very sorry to hear about your experience and want to work with you to resolve any outstanding issues. At Lucky Orange we take great pride in our technology making minimal impact on the speed of your website while being able to provide you with the insights you need to propel your business forward. Lucky Orange is fully committed to transparency into how our technology operates and impacts your website. For context, our code is loaded asynchronously, meaning it does not load on your site until the essential elements have loaded and are fully functional. We encourage you to refer to our help document for additional information and clarity on our practices here: https://help.luckyorange.com/article/137-will-lucky-orange-slow-down-my-website. Additionally, Lucky Orange is pleased to report that Yottaa, an industry leader for analyzing website speed, published their annual report on the impact of 3rd party applications on website performance. In comparison with other conversion rate optimization tools, Lucky Orange received the highest mark (green check mark) indicating our software adds little to no performance impact on websites. The link to the report can be found below should you be interested in exploring further validation of Lucky Orange’s commitment to maintaining your website speed: https://www.yottaa.com/wp-content/uploads/2019/10/2019-eCommerce-3rd-Party-Technology-Index-2.pdf Again, We truly apologize for any inconvenience you have experienced and would love to discuss this with you more should you have any interest. Please feel free to reach out to us at [email protected] or via phone at 913-735-9032. We are available Monday-Friday 9 a.m.- 5p.m. CST.
Dec. 25, 2019
It costs $10/month and they charge you $39/month, It works fine but they charge you more for no reason(I only have 1,000 visits per month), I do not recommend it to anyone.
We are currently working with the merchant to resolve this right away as we do not even offer a $39 per month plan. It seems there may have been a misunderstanding on how billing works for Lucky Orange and we are helping to clarify that right now. Will make sure to update as soon as this is resolved. Cheers- Bradley from Lucky Orange
Nov. 12, 2019
they steal your money, don't install the app. once you uninstall it then they keep charging you and they don't tell you. they just sneakily add it to your shopify bill so you don't notice. lucky orange is a bunch of thieves, avoid them
We are currently working with the merchant to resolve this right away. It seems there may have been a misunderstanding on how billing works for 3rd party apps and we are helping to clarify that right now. Will make sure to update as soon as this is resolved. Cheers- Bradley from Lucky Orange
Sept. 5, 2019
This is the worst app ever. And not because it's useless, no, the idea is insane. Tracking your site visitors? Who wouldn't want that. It's "worst" tag comes from: 1) Terrible, absolutely horrendous support team 2) Buggy interface 3) Spammy emails (even my email provider counted those as spam, that really says a lot) My first experience with Lucky Orange, is that it didn't even load LOL. And support team told me to disable AdBlock, Okay. All the apps that i've tried worked just fine, but your App is so special that it requires me to turn it off. Well fine, doesn't matter (it still sounds fishy af) Then it turns out that i can't even use what i INSTALLED IT FOR. I was lured in by your, i must admit, great video and photo representation of what the app does. But apparently unless you pay 10$ you can't even use it LOL. And that Free Trial is one hell of a ClickBait. Because unlike with other apps where shopify acknowledges you have a free trial and charges 0.00$ to start the Free trial. Well,, about that.... Lucky Orange thinks it's the smartest App on the planet and that people won't even notice that in actually it charges you 10$. Maybe they thought that people just won't notice, as they are used to seeing the 0.00$ Contacted their email support, no response. And you know which support team is a horrendous one? The one that never even replies :D (excluding that one time) after that I didn't even bother sending a next email, i just uninstalled this app and tried to forget it like a horrible dream. But guess what? It just reminded me of it's horrible existence by sending me an email that "My Trial is ending" followed up by "Your trial has ended" the following day. Mind you, the app was only installed for 2 days max as i was waiting for their customer support to get some conscience and reply. So, if you know everytime you uninstall an app, the trial PAUSES. But somehow Lucky Orange managed to bypass that. To sum the review app, i never manged to use the app in the end, so if you do manage to, ask yourself this. Do you really trust an app that uses some shady practices? Instead of behaving just like any other app and app maker that designed them. What else is Lucky Orange doing without us knowing? Well, i won't be that guinea pig, testing it out.
We are very sorry to hear about your experience and want to work with you to resolve any outstanding issues. At Lucky Orange we take great pride in our technology and offering the highest level of support to our customers and deeply regret any delay in response on our part. We have seen in some instances where ad blockers do block app services such as Lucky Orange inadvertently. Because of this we encourage you to whitelist Lucky Orange as an approved application to ensure you can view your data within Lucky Orange. As it relates to our free trial period, we apologize for the confusion you may have experienced. The goal of our free trial is to allow you complete access to all Lucky Orange offerings at no cost for seven days. We do not require a credit card when you sign up to avoid any misunderstanding around billing should you choose not to move forward with a paid plan after the seven-day trial period. Lucky Orange is fully committed to the transparency of our company policies and practices, what data we collect, how it is used and for what purpose. To try and address concerns you may have about our company policies and practices, included below are links to our Privacy Policy, Data Privacy Management Tool and our Security Overview. The Data Privacy Management Tool will allow you to opt out of any further tracking while showing and giving you the ability to delete all session data, conversation history and survey responses have been collected. - https://www.luckyorange.com/privacy.php - https://help.luckyorange.com/category/94-privacy-and-security - https://privacy.luckyorange.com/ Again, we truly apologize for any inconvenience you have experienced and would love to discuss this with you more should you have any interest. Please feel free to reach out to us at [email protected] or via phone at 913-735-9032. We are available Monday-Friday 9 a.m.- 5p.m. CST. Cheers- Danny from Lucky Orange
Sept. 4, 2019
useless app i paid monthly fee expected to get service as its worth but noooooooooooooooooooooooooooooo
I am so sorry to hear we didn’t meet your expectations! We would love to connect with you to answer any questions you may have about Lucky Orange and how you can leverage our technology to drive conversions on your website. Please email us your availability at [email protected] or give us a call at 913-735-9032 Monday-Friday, 9 a.m.- 5 p.m. CST. Cheers- Justin from Lucky Orange
July 24, 2019
not working for me! Not like it very slow never recommended installing on the store... please try your own risk
Hey Fashionivo. We are sorry to hear you are having some trouble with your first experience on Lucky Orange and we would love to see what we can do to give you some additional time to test out our services. Experiencing a slow connection with the app is not a common experience and we would love to troubleshoot what may be causing this for you. Please email us directly at [email protected] so you can share some additional details about your experience and we will be able to assist right away.
May 16, 2019
Seems like support on this plugin has gone down significantly. Implementing it, while it should automatically place the code, doesn't and now when opening the app tab after it may me pay $10 shows up as blank -_- Used to be one of my favorite plugins.
****Update*** We have not had a chance to connect with the merchant after multiple attempts in reaching out. Hey! Thank you for the feedback. We have reviewed your account and noticed there may have been a previous trial/account that prevented this new site from installing and tracking properly. This should be a simple fix so please email us directly at [email protected] at your earliest convenience and we can help resolve this right away! Thanks again for the great feedback and speak soon.
April 5, 2019
_______________________STAY AWAY_______________________ i canceled the next month subscription because they dont record a lot of connections then they canceled the current subscription that i already paid for.a lot of issues with this app.i don't recommend it
-------------Update April 16--------- Hi Amine, Unfortunately despite multiple attempts we have not been able to reach you to help resolve this issue. We hope to have the opportunity to get in touch soon so please reach out to our support team at [email protected] or by giving us a call at +1-913-735-9032. Looking forward to having this resolved for you soon. ------------------------------ Hey TV Services Team. Thanks for taking the time to leave this feedback. We apologize for any confusion regarding billing and for the frustrations that might have occurred. It sounds like there were some issues tracking on your site. We would love to have one of our developers take a look and get this figured out right away. We have already replied back to your email and will wait to hear back from you at your earliest convenience. Looking forward to connecting soon!
Feb. 24, 2019
An Awful App. Got charged to upgrade the plan just for staying at the same! support unreachable, weird charges! show everything that wrongs with app's these days! STAY AWAY.
Hey Wear Saga Team. Thanks for taking the time to leave this feedback. We understand any confusion on what is being billed can be frustrating and would love to get this figured out right away. We have not had any success in reaching out to you through email so perhaps our responses were blocked or flagged by your email system, and therefore are not making it through to you. Is there a good phone number we can reach you at to help resolve this right away? You can email it to us directly at: [email protected] if you do not wish to share it here. Looking forward to connecting!
Dec. 19, 2018
i used this app, i was only able to see my product page recording, not cart page, shipping page, payment page, i didn't know about it, until i saw one video on youtube, they were able to see everything ( ofcourse not customers info ), disappointed :(
Nov. 4, 2018
Bad experience with the app. 1) Did no warning on the app's trial expiry and was logged out of the dashboard 2) Prices are not transparent. Asked to subscribe with the 20/month plan on the "logged out dashboard" when instead of offering the 10/month plan. Hope that you guys can be transparent with your pricing. While i understand that a revenue boost with such a trick adds to the bottom line, it is uncalled for, unprofessional, and definitely not the right way to do business. If a company has page views/ month that falls in the 10/month plan, then they will be paying 2X the price. Disappointed with such service.
Using app
4 months
Total reviews
2
Average rating
3.0
Aug. 4, 2017
CONSTANTLY CRASHES. HEAT MAPS DO NOT WORK AT ALL, trying out Hindsight instead
June 16, 2017
What a joke!!! To be honest I think its feature is nice but the so called 'you CAN start it at 10USD' is super cheating message. It is actually limited to Shopify Plus user. So for those which is not, you can have any Recording from A-Z. You just see something on the Thank You page. This is very bad and so confusing message on their site even. VERY BAD!!!!