Lucky Orange Heatmaps & Replay
Heatmaps & Replay | Lucky Orange - Boost Conversions
Rating
4.7
feedback
795
chart
#12
All reviews
Review RSS Feed
Nov. 10, 2020
Stopped working, no reply from support. You used to be able to talk to the owner. All these companies are way too full of themselves. I am using programmers to make changes for a flat fee, don't get suckered into paying monthly fees for apps. It will be 10 years later and you will see all the money you wanted. Stop paying these vultures.
Oh no! That’s not the experience we want you or any of our customers to have and would like to get in touch to make things right. Please accept our apologies for these issues! Unfortunately, we’ve been unable to get in touch with you via phone or email. At your earliest convenience, please reach out to us by phone (text or call) at +1-913-200-3927 or by emailing [email protected]. Again, we are sorry for this inconvenience and hope you’ll give Lucky Orange a second chance. We look forward to connecting soon. Cheers - Bradley from Lucky Orange
Nov. 9, 2020
really astonishing what this app is able to do. from what i have seen now, it might be very useful for the user experience and customer journey research. will try more and more. very quick user support!
Thank you so much for this great review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success. Cheers - Justin from Lucky Orange
Nov. 6, 2020
This app used to be awesome, but now it doesn't work at all. No stats--no videos, NADA. I have submitted a request to inquire why it's not working AT ALL and two weeks later no response-but yet I'm being charged. I'm canceling today and don't plan to re-subscribe again.
We apologize for the trouble you seem to be having, that is not the experience we want for any of our customers . Our team would love to look into this issue for you to get it resolved. We’ve attempted several times to contact you to get the via phone and email but haven’t been able to get ahold of you yet. Please reach out to us by phone (text or call) at +1-913-200-3927 or by emailing [email protected]. Again, we are sorry for any inconvenience this has caused you. We want to continue to earn your business and we hope to hear from you soon. Cheers - Bradley from Lucky Orange
Oct. 14, 2020
Love the app very helpful for our business. Never had issues it works very good and we highly recommend it.
Thanks for your five-star review! Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking! Cheers - Kelsey from Lucky Orange
Oct. 12, 2020
the heat maps never work. Seems to be a waste of money with no real insights and it seems to slow the site down.
We’re so sorry for your experience; it’s certainly not one we want any of our customers to have. We contacted you several times to resolve your concerns but haven’t heard back from you. Lucky Orange is fully committed to transparency into how our technology operates and affects your website. Our code is loaded asynchronously, meaning it does not load on your site until the essential elements like your product pictures, navigation, CTAs and more have loaded and are fully functional. As a result, Lucky Orange shouldn’t slow down your site. Here’s a link to a document that provides more detail: https://help.luckyorange.com/article/137-will-lucky-orange-slow-down-my-website. We’d like to look into your specific concern further, so please reach out to us by phone (text or call) at +1-913-200-3927 or by emailing [email protected]. Again, we apologize for this experience and hope to hear from you soon. Once these issues are resolved, we would be more than happy to reset your free trial. Cheers - Bradley from Lucky Orange
Sept. 14, 2020
This is the best APP ever for track your customers experience, and by this, you can easily understand what you need to change to boost the conversion % of your store!
We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. We strive to make our customers walk away saying things like, “this is the best app ever!” Thanks for this five-star review! Always here if you need anything from our team! Cheers - Bradley from Lucky Orange
Aug. 18, 2020
As a small business, we needed to find out why customers were not completing their purchase of certain products. Lucky Orange did that and more. Super easy to install (i.e. no code to install on your website) as it integrates with Shopify and a great tool for any business.
Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website. Thank you for your kind words, and please don’t hesitate to reach out if we can be of service in any way! Cheers - Kelsey from Lucky Orange
Aug. 18, 2020
This app is really interesting. It allows you to see what your customers do through either a recording or real time. You can see if they are moving on due to something not working right or if they were expecting something in particular. Still learning how to fully use this app. There's also a live chat feature and a click heatmap.
These are words we love to hear! Being able to understand your customers and what they do on your website is extremely helpful in growing your business. Appreciate the 5-star review - we love to hear when our customers are having an exceptional experience with Lucky Orange! Please let me know if there’s anything else I can do for you. Cheers - Justin from Lucky Orange
Aug. 11, 2020
We have gained so much information using this app to help us make improvements on our website. It really helped to see where our customers were visiting most and where we needed to improve.
We’re thrilled that you’ve been able to get so much from Lucky Orange insights! When you see exactly what your visitors are doing and experiencing on your website, you have the information you need to grow your Shopify store. Don’t hesitate to reach out should I or my team be able to assist you in any way! Thank you for your business, and happy tracking! Cheers - Jordan from Lucky Orange
Aug. 10, 2020
This app is amazing, I love how deep it goes into whats happening analytically. I love watching the live views. The only problem I have is that it's not always on the ball. I can be on Shopify Home and have 3 visitors on my site but lucky orange says no one online. It's a little glitchy but I'm sure they're ironing out that syncing issue. It's great to see your customer's journey on your store and perfect for spotting trends. Overall, I do actually love it.
Thank you for your review! Accessing what your visitors and customers do on your Shopify store is so rewarding. We would love to get in touch with you to figure out what’s going on with the reporting issue. This is certainly not the experience we want you to have! Please reach out to us at your earliest convenience by phone (text or call) at +1-913-200-3927 or email at [email protected] I look forward to connecting with you soon to get these outstanding issues resolved! Cheers - Bradley from Lucky Orange
July 12, 2020
I love this app. It's cool being able to watch live recordings of what your customers did on your site. It helps you to see what they looked at and where they left. I saw a customer on my site, bail out at shipping time as she didn't want to pay a small amount for shipping. This information is interesting and helped me have confidence in my actual products plus I redesigned my navigation menu as I could see people were getting lost and stuck. It's cool when you leave it open on your desktop computer and you hear a doorbell sound that someone is on your shop looking around. That's really fun. Love using this app.
Thank you so much for this great review! There really is nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success! Let us know if there’s anything we can do to assist you further. Cheers - Jordan from Lucky Orange P.S. We love the doorbell sound too!
July 10, 2020
I am very happy with this company! I have used them before with other stores & they always help me figure out what is wrong with my website early on.
Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. We appreciate your review, and I’m here if you have any questions! Cheers - Bradley with Lucky Orange
July 9, 2020
The heatmaps take for ever to download the data. And 90% of the time the page crash before the end of the download. I tried to decrease the amount of data by creating a sub segment and request data for only 1 day . But the same thing happened. I contacted the support team 1 week ago, but did not receive any answer. Slidebooks Consulting (www.slidebooks.com)
This is definitely not the experience we want you to have! Please accept my apologies for the inconvenience and frustrations. After connecting with you, I hope you will give us a second chance and that we can earn a more glowing review in the future. As always, I’m here if you have any questions or would like to talk further. Cheers - Bradley from Lucky Orange
July 9, 2020
Application that helps me analyze the behavior of Internet users and correct the ergonomics of the website
Love to see how this insight from Lucky Orange helped you make it easier for your visitors and grow your business. Accessing what your clients do on your website is so rewarding! We appreciate your review and happy tracking! Cheers - Jordan from Lucky Orange
July 9, 2020
Great app! Good features that help me learn exactly what customers are doing on my store. There is even a live view, which is my personal favorite!
Love to hear how Lucky Orange has made a positive impact across your website! Being able to understand your customers to make improvements that clear up navigation pain points and create a better experience is extremely rewarding. Thank you for this five-star review, and we’re here if you need anything else! Cheers - Bradley from Lucky Orange
June 30, 2020
導入必須の神アプリです。 レコーディング機能、リアルタイム分析、ヒートマップ機能が付いて月額10ドルから利用できるアプリを他に見たことがありません。 強いて言えばPV数によってプランが変わるのでアクセス数が多いストアは料金が上がりますが、採算が合わないということはないでしょう。 分析するための専門スタッフまたは外部パートナーがいればなお良いと思います。頻繁に利用しています。
Thanks for your five-star review! Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking! ありがとう - Bradley from Lucky Orange
June 30, 2020
seems to suit our needs to far. We are taking it one extra step to record the users email address. This will help us determine site issues/ user error.
We’re so glad that Lucky Orange has been able to provide you with the visitor behavior insights you need! If you need any help passing in email addresses into your Lucky Orange account, please don’t hesitate to reach out to our team by emailing [email protected]. Thank you for your review! Cheers - Jordan from Lucky Orange
June 29, 2020
Excellent app and great customer service. Daily reports have made it much easier for us to monitor our traffic and conversions and understand our customers' behavior on our site. Well done!
Thanks so much for your review! We’re happy you were able to get a front row experience to see how your customers use your website to drive those fine-toothed optimizations. We wish you continued success - please don’t hesitate to reach out if we can be of service in any way. Cheers - Kelsey from Lucky Orange
June 26, 2020
love the app , so far I am still testing it . its great to see where my clients come from, what they search and finally if they buy or not. will see if it worth keeping the app,I am using the 10 euro contract but no I reach my limit already, don't want to invest more money at the moment.
Great to hear that Lucky Orange has helped you get that front row seat to see how your clients interact with your site. As you continue to explore Lucky Orange, let us know if you have any more questions! Cheers - Justin from Lucky Orange
June 11, 2020
I’m totally hooked on this app it has helped me understand my business better and make necessary changes where needed to improve my business.
Accessing what your visitors and customers do on your website is so rewarding! Using Lucky Orange to analyze their behavior and then use this insight to find areas on your website to improve is invaluable in growing your business. We appreciate your review, and happy tracking! Cheers - Justin from Lucky Orange