Lumise ‑ POD Product Designer

Nov. 9, 2020

Suburbia Style : Wanted to use app for a extra service for my clothing site. The support is great Jade was quick i had a problem with doing the code and jade installed the code for me and the app is easy to use and setup app 5 stars support - 5 stars for the app.Support is Quick and Responsive. Definitely Recommend. ------------------------- New update 9/11/2020 Was going to close my store and so deleted the app then changed my mind as this app would be a great help for my business,so i re-installed and need help with the code,support was very responsive, hands up to Sarah as she responded quickly and it was all done in about 10 minutes, Support is over the top in response and top app 10/10 for support still definitely Recommend

Oct. 10, 2020

Truly an amazing app, with incredible support that responds in a timely and helpful manner. Highly highly recommend this app to anyone focusing on personalized / customized products.

Dec. 10, 2020

UPDATE 12/10/2020 - We have 3 major open issues and Lumise/Nitro Apps does not respond (Daniel or Jade). We can see they read our chat messages. We send them by email and through Shopify also. Customer service is worse than any other app. They are in Vietnam. We have a Philippines app and they respond in 4-10 minutes no matter what time it is there and they fix things right away. USA we cannot recommend this app. We would leave but we have put too much time into it at this point :/ _________________ Translate to Vietnamese: CẬP NHẬT 12/10/2020 - Chúng tôi gặp 3 vấn đề lớn đang mở và Ứng dụng Lumise / Nitro không phản hồi (Daniel hoặc Jade). Chúng tôi có thể thấy họ đọc tin nhắn trò chuyện của chúng tôi. Chúng tôi gửi chúng qua email và cả qua Shopify. Dịch vụ khách hàng kém hơn bất kỳ ứng dụng nào khác. Họ đang ở Việt Nam. Chúng tôi có một ứng dụng của Philippines và họ sẽ phản hồi trong 4-10 phút bất kể đó là thời gian nào và họ sẽ sửa chữa mọi thứ ngay lập tức. Hoa Kỳ, chúng tôi không thể giới thiệu ứng dụng này. Chúng tôi sẽ rời đi nhưng chúng tôi đã dành quá nhiều thời gian vào thời điểm này: / ____Positive: (1) Ease of Use for business and client. (2) Extended free trial so we can get set up. Needs improvement: (1) Jade and Daniel are in Vietnam (12 hour time difference) and have no USA support hours. It takes time to get answers. (2) When they need to look into it they say 'please wait' but do not follow up proactively. (3) The app does not take the product weight; we have calculated shipping and this makes us lose money. They say it is not possible technically because the checkout goes through the app. (4) Some of our fonts are cut off and we are waiting for a response that they have fixed it. (4) Need more set up documentation so not so many questions need to be asked.

Oct. 6, 2020

The app and Lumise support is great. I compered Lumise with other solutions on the market and it's the best. I use it for my print on demand store with apparel and defintly will use it for other projects.

Sept. 20, 2020

Using Lumise to customize products.. support is super helpful and fast!! Only thing on my wish list is the ability to apply coupon codes.

Sept. 3, 2020

Amazing customer service. It doesn't matter what time of the day, they're always very quick to respond. 12/10 customer service. Thank you!

Aug. 27, 2020

Its really a good design tool,support is also good and it helps my business to give a new trendy look with good features and customer friendly options

Aug. 13, 2020

The support has been excellent, Jade was able to pointed me in the right direction. thank you for your help.

Aug. 12, 2020

Lumise POD has met all of our requirements for creating custom options for our customers. The support has been excellent, Jade was able to tweak our designer options and pointed me in the right direction for how to learn how to make changes. I learned a lot just in the short time Jade was helping me!

July 25, 2020

Jade was a great help, and answered all my questions, the app was not what I was looking for, however if you are looking for a POD design tool, I would highly recommend Lumise.

July 14, 2020

Jade was extremely helpful to all my questions and getting me started with this app! Very happy with the customer service.

July 12, 2020

Awesome!! Great Help! We needed customization to compete with other companies and we gained this with Luminase! Thank you!

July 6, 2020

awesome app.. awesome support, if you offer custom products, there´s no other place to go.. add this app to your store ASAP.

June 26, 2020

I tried several apps and I've finally found the most functional and user friendly app!! I have nothing but great things to say about Lumise's support team. Jade has been fantastic and super patient to all our requests.

May 26, 2020

App is really great! Many possibilities with the control panel and the support is very fast and really friendly. Jade was very helpful today :)

April 16, 2020

Customize the first choice, don't waste time using other things, modernized use of the front end greatly improves sales, Simple installation and save time. The most important thing is to provide support.

March 1, 2020

Product is OK but missing a lot of serious features. 1.The cart does not go through Shopify so can't do any discount codes. 2. The cart does not work with other products in your Shopify store so if someone adds a product in Lumise they won't be able to add it another product that's not Lumise based. Very confusing for the customer 3. The print files are saved on Lumise's servers and there's no way to download the files without going through their servers. For customers that already have a whole fulfillment system set up, this is very problematic. We would want the production images to be saved on the Shopify servers or even emailed to us. Would love to try Lumise again in a few months once the above is fixed and change my review to 5 stars. Right now it's missing too many features to be reliably used.

Feb. 28, 2020

First class support from Helen. I am working on this app on our development website and so far I have been very impressed. I had to hide a few small elements from the front end using css, but on the whole it's been incredibly easy to setup, and has a very intuitive and easy to use front end that I know our customers will love. Looking forward to going live with this.

Feb. 26, 2020

This App is seriously powerful, it's the prefect addition to our custom products. The support has been phenomenal, nothing has been too much trouble,Helen has worked through many slight changes to make the app suit our needs. Stop looking for the best custom design app, you have found it!

Feb. 10, 2020

Lumise is a great app for any t shirt seller, or anyone selling POD/customised products. The app can be complicated to use but this is purely to keep up with its great feature capabilities, if in doubt a quick email to the support team and they’ll have you sorted, plus a free install of the app on your theme! Highly recommend!