Mailchimp Forms: Capture Leads
Grow your Mailchimp list with exit intent popups and coupons
Rating
4.4
feedback
1,497
chart
#6,948
All reviews
Rating Breakdown
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Dec. 8, 2020
The app is nice and could be even nicer and more useful if the customer support would reply. They give you assistance and tell you that they will get it solved in the next day... 10 days later, nothing is done. And nobody replied anymore in the chat...
Hi That'so Italy, We would like to apologize for the inconvenience you had to face. We will be reaching out to you shortly to address any concerns you may have and make sure everything is setup as per your requirements.
Nov. 26, 2020
:( Is really Bad, is not necesary, I didn't find the your MailChimp form action URL .................
Hi Safety Mart Mx, Apologies for the inconvenience. Mailchimp forms by Mailmunch Shopify app is offered by Mailmunch. Form action URL is offered by Mailchimp for their forms. Please respond to the email we sent out to your or reach out to us at support@mailmunch.co so we can have this issue resolved for you.
Nov. 4, 2020
The free option is basically worthless and the paid option is super complicated to use. I would not recommend
Hi Pierce Paints, We are sorry to hear you feel this way. Replies to your support queries have been sent but we have not heard back. Can you please check your inbox and respond so we can address your concerns and make sure your Mailmunch account is set up as per your requirements. You can also contact us on live chat through your account.
Oct. 18, 2020
This app has become comlicated over the years. They are pressed for reviews wherre I cant even do my work without being stoped and asked for a review
We apologize for any inconvenience. Please reach out to us at "support@mailmunch.co" so we can have issues you might be facing resolved and assist you with the different features we offer.
Oct. 1, 2020
This app is very difficult to operate on a IPhone. Almost impossible to fully operate. Which sucks
Hi QueensHairNBeauty.com, We apologize for the inconvenience you had to face. For optimal user experience, please access your Mailmunch account on a work machine. I have also relayed your feedback to my engineering team to make our web app more mobile-friendly.
Oct. 1, 2020
THE WORST CUSTOMER SERVICE - I have paid for a premium service and we can't even tweak the templates to match our website theme - so I submitted to there design team - I have sent form back 3 times for corrections - we haven't even setup the welcome pop up because they can't centre the text - it's been 2 weeks & I'm done - my patience has run out - they were very quick to take my money - - - - - - - I replied to your chat over 30 minutes ago & NO response - the last email was from Bill Tue, Sep 29, 2020 5:55 pm agreeing the work that you sent to me was horrible ------ still no help, no email & it's the end of 2nd business day - beyond BAD
Hi Jill, We are extremely sorry for the inconvenience you had to face. Jessica reached out to you earlier regarding the resolution of this issue. Can you please check if you've received an email from Jessica or a message on our live chat from Alex so we can make sure that this issue is resolved and everything is setup as per your requirements?
Aug. 28, 2020
The app was easy to use, however you can't use any email pop-up templates without upgrading, and that's all I wanted so I deleted the app.
Hi NutriNutHealth, I apologize for the inconvenience. We offer free templates for all our form types including Popover form type for which 3 templates are offered under free all. All these templates can be customized to meet your requirements.
Aug. 22, 2020
I really hate this app. don't recommend it. never work. complex and expensive. never help me solve the problem
Hi @minimalistfirst, We looked up your store and support request history and all your support queries were replied to. Can you please check your inbox for these replies so we can have any such issues resolved for you.
Aug. 11, 2020
couldnt figure out why the pop up was not working and didnt get response from support about it. Glad i didnt subscribe really
Hi Starre Botanicals, We apologize for the inconvenience. There was an invalid display rule added to the popover form which was causing this issue. This issue has been resolved and your form is now displaying fine on your store. A reply to your support query has also been sent. Please refer to that for more details on this.
Aug. 6, 2020
Since starting my business several people have recommended MailChimp/MailMunch. Im preparing for a huge launch I paid money for the app and it does not perform. Customer Service is non existent....very disapointed
We apologise for the inconvenience. A reply to your support query regarding this issue was just sent. Can you please respond to that email so we can have this issue resolved for you.
July 26, 2020
bad Support service ever. I don't recommend. need to wait 3 days to get their reply for the ticket. worst.....
Hi Aussie Drinks, I apologize for the inconvenience. I checked and all your support queries have been replied to. Can you please check and respond so we can have this issue resolved for you as soon as possible?
July 19, 2020
The subscribe icon is not popping on the desktop. It pops up on the mobile. I will be deleting this app from my shopify if it continues not to work properly.
Hi Justified Envy Boutique LLC. Your popover form is working fine on desktop devices as well. Please open a new incognito window, open your store, let it load, and then refresh the page to view the form. Your Popover form is currently set to display on second-page visit. The reason why it is not displaying for you in the normal window is provided in the support article listed below. https://help.mailmunch.com/hc/en-us/articles/207169999-Form-is-not-showing-up
July 16, 2020
Very unreliable APP, the charges suddenly increased dozens of times, but did not inform the reason, I have emailed to ask the reason three or four times, and there is still no reply, bad after-sales
Hi YITAMotor, We apologize for the inconvenience. Replies to all your support tickets regarding this issue have been sent. We also tried reaching out directly but it seems you have not attended to any of those replies. Can you please check your inbox and spam folder to confirm if you have received any communication from us?
July 10, 2020
it is no sinc with my shop and i cant send the massive mails i need to, please help me with this isu
Customers recorded prior to the app installation can be exported as CSV file from your store and imported directly into your MailMunch account. https://help.shopify.com/en/manual/customers/import-export-customers https://help.mailmunch.com/hc/en-us/articles/115005608109-Importing-subscribers-using-a-CSV-file If you face any issues with this, please create a support ticket with us and we will have this issue resolved for you.
June 11, 2020
HORRIBLE APP!!! I just paid twice (accidentally) as I thought my payment didn't go through..my bank card was charged twice and after logging out and logging back into my shopfiy shop, it kept wanting me to upgrade my plan, I spent over an hour with Shopify and MailChimp email support to no avail no help whatsoever, no body wants to work or help. These desk support people are lazy and do not read thoroughly and give you some printed, quick, resolve that has NOTHING to do with your issue! TERRIBLE app and equally terrible customer support from Shopify! So disappointed!
We apologize for any inconvenience. We checked your store history and it seems your account was subscribed to a plan which did not offer access to the features you required. A reply from the support desk was sent shortly after with more information on how to rectify the situation.
May 14, 2020
Je me souviens pas d'avoir utiliser cette applications. Bien que j'ai jeter un coup d’œil. Je n'est pas de compte mailmunch mais ils me spam d'email et font buger mon compte shopify, je ne comprend pas car aucune appli est installer sur mon compte shopify en rapport a Mailmunch. J'ai déjà expliquer le problème a MailMunch par email. Aucun réponse, ou elle sont-hors sujet. Attention donc, malheureusement, pour ma pars, cela me pose beaucoup de problème pour rien.
I apologize for any inconvenience. I looked up your support history and I was not able to find any support ticket created with us. Please create a support ticket with and we will have this issue looked into and resolved for you.
Feb. 26, 2020
I recently deleted the app because I didn't hear back from support when I needed help to why my subscribers are no longer being synced with my store. After redownloading It and setting up a new pop up, everything was fine. But now it's not working - again. Same problem. I go through all the steps provided on their website and to no avail. I dont understand. This is actually a good app when it works correctly. But now, it's screwing me over. If new customers aren't syncing to my website, shopify doesn't know I have new people, which means my Seguno app doesn't send the automated welcome emails.
Hi, Extremely sorry for the inconvenience. I checked your account status and the latest subscribers along with previous subscribers were synced successfully with your store. If you can create a support ticket with us by clicking on the Help button in your MailMunch account, we can trouble shoot this issue if it still persists for you. I was not able to find any existing support ticket created with us for your store.
Jan. 16, 2020
So disappointed! I can't send mail to my subscribers after I paid for this App. Really ridiculous！Actually, No one responded to my support email. Don't recommend mailchimp, don't waste money!!!
Hi NailyHome, We apologize for the inconvenience. A reply to your support query was just sent. Please refer to that for more on this issue.
Nov. 30, 2019
I signed up for the free plan but were charged $ 15 from my account. I do not know why I have sent you many letters and I have not received a reply
Hi, I looked up your support history and I was not able to find any request sent in from your store. Can you please access your MailMunch account, click on Help button in the bottom right corner and create a support ticket with us from there. We would love to resolve any issues you might be facing.
Nov. 8, 2019
i liked it a lot better prior to the change last year. its no longer user friendly, i struggle to use it now and am very frustrated