Mailchimp Forms: Capture Leads
Grow your Mailchimp list with exit intent popups and coupons
Rating
4.3
feedback
352
chart
#6,600
All reviews
Rating Breakdown
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Nov. 26, 2020
:( Is really Bad, is not necesary, I didn't find the your MailChimp form action URL .................
Hi Safety Mart Mx, Apologies for the inconvenience. Mailchimp forms by Mailmunch Shopify app is offered by Mailmunch. Form action URL is offered by Mailchimp for their forms. Please respond to the email we sent out to your or reach out to us at support@mailmunch.co so we can have this issue resolved for you.
Nov. 4, 2020
The free option is basically worthless and the paid option is super complicated to use. I would not recommend
Hi Pierce Paints, We are sorry to hear you feel this way. Replies to your support queries have been sent but we have not heard back. Can you please check your inbox and respond so we can address your concerns and make sure your Mailmunch account is set up as per your requirements. You can also contact us on live chat through your account.
Oct. 1, 2020
THE WORST CUSTOMER SERVICE - I have paid for a premium service and we can't even tweak the templates to match our website theme - so I submitted to there design team - I have sent form back 3 times for corrections - we haven't even setup the welcome pop up because they can't centre the text - it's been 2 weeks & I'm done - my patience has run out - they were very quick to take my money - - - - - - - I replied to your chat over 30 minutes ago & NO response - the last email was from Bill Tue, Sep 29, 2020 5:55 pm agreeing the work that you sent to me was horrible ------ still no help, no email & it's the end of 2nd business day - beyond BAD
Hi Jill, We are extremely sorry for the inconvenience you had to face. Jessica reached out to you earlier regarding the resolution of this issue. Can you please check if you've received an email from Jessica or a message on our live chat from Alex so we can make sure that this issue is resolved and everything is setup as per your requirements?
Aug. 6, 2020
Since starting my business several people have recommended MailChimp/MailMunch. Im preparing for a huge launch I paid money for the app and it does not perform. Customer Service is non existent....very disapointed
We apologise for the inconvenience. A reply to your support query regarding this issue was just sent. Can you please respond to that email so we can have this issue resolved for you.
July 26, 2020
bad Support service ever. I don't recommend. need to wait 3 days to get their reply for the ticket. worst.....
Hi Aussie Drinks, I apologize for the inconvenience. I checked and all your support queries have been replied to. Can you please check and respond so we can have this issue resolved for you as soon as possible?
July 16, 2020
Very unreliable APP, the charges suddenly increased dozens of times, but did not inform the reason, I have emailed to ask the reason three or four times, and there is still no reply, bad after-sales
Hi YITAMotor, We apologize for the inconvenience. Replies to all your support tickets regarding this issue have been sent. We also tried reaching out directly but it seems you have not attended to any of those replies. Can you please check your inbox and spam folder to confirm if you have received any communication from us?
June 11, 2020
HORRIBLE APP!!! I just paid twice (accidentally) as I thought my payment didn't go through..my bank card was charged twice and after logging out and logging back into my shopfiy shop, it kept wanting me to upgrade my plan, I spent over an hour with Shopify and MailChimp email support to no avail no help whatsoever, no body wants to work or help. These desk support people are lazy and do not read thoroughly and give you some printed, quick, resolve that has NOTHING to do with your issue! TERRIBLE app and equally terrible customer support from Shopify! So disappointed!
We apologize for any inconvenience. We checked your store history and it seems your account was subscribed to a plan which did not offer access to the features you required. A reply from the support desk was sent shortly after with more information on how to rectify the situation.
Nov. 8, 2019
i liked it a lot better prior to the change last year. its no longer user friendly, i struggle to use it now and am very frustrated
Oct. 8, 2019
I signed up for a MailChimp account and today I am unable to login. It says "unable to log you in, please try again". I have tried a million times. I cannot even reach MailChimp without logging in. Maybe this will get a response.
Hi Extremely sorry for the inconvenience. The issue you are facing is covered in the support article provided below. Please note that Mailchimp forms by MailMunch app is offered by MailMunch. MailMunch offers lead generation solutions which can be integrated with Email Marketing Services such as Mailchimp https://help.mailmunch.com/hc/en-us/articles/115001756089-Accessing-your-MailMunch-account-created-through-MailMunch-Shopify-app
Sept. 4, 2019
DO NOT INSTALL IT! Not a free app, It's not easy to edit an email. And the most important thing is you can't delete all the subscribers by yourself. Then you need to find admin to settle this, you will find they will only answer you the first email! I sent another 2 emails. No one replies you at all! You can only detele one at once. How disgusting app!
Hi Amoretu, Extremely sorry for the inconvenience. Your request regarding subscribers deletion has been completed. subscribers management features are currently being worked on and will be added soon. We have free variants available for all our features with the exception of Broadcast campaign.
June 15, 2019
Been capturing emails for half a year. Didn't realize the contacts were never added / synced to Mailchimp list. Requiring me to do more work in manually importing contacts and re-doing my email campaigns. Still doesn't sync. Reached out to support, no word heard
June 3, 2019
Frustrating! really difficult to use and no where to get help..........................................
May 31, 2019
Keep sending me suggestions, which is good. But no one is answering me a technical uqestion. Not happy at all.
Feb. 6, 2019
I can't get it to activate , it always goes back to inactive. I've tried everything..................
Dec. 15, 2018
Doesn't sync subscribers with MailChimp - even I follow all instructions on troubleshooting from the website. Customer Support is not responsive.
Aug. 18, 2017
Please help me to log in ! i'v been trying to contact you everywhere and there is no reply. I can not reach to my data
June 23, 2017
Really poor. Essentially 25 dollars a month for anything except an embedded form I could do through Mailchimp form integration.
May 12, 2017
Think basis account is complicated, limited, and not easy to navigate which is why I originally cancelled it. Had to reinstall to try to find out how to disconnect my subscription registration still linked to your service.
Jan. 28, 2017
It was working at first, but it is SO SLOW. LIKE, I give up. It pops up but then.. after the email is entered nothing happens.