Mailchimp Forms: Capture Leads
Grow your Mailchimp list with exit intent popups and coupons
Rating
4.4
feedback
1,496
chart
#6,459
All reviews
Rating Breakdown
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June 27, 2024
Useless. They stopped all of the automations - something to do with manually approving Lost a huge amount of recenue HUGE
March 30, 2024
hard to use
Hi EasyTap Digital Cards, We are sorry to hear about your experience. One of our Customer success advocates has reached out to you regarding this. We would love to offer you a personalized demo to help setup the app as per your requirements and address any concerns you may have.
April 17, 2023
Tried to create my first form and it didn't work. Followed the instructions but a bug couldn't even let me choose a template. Waste of time.
Hi Dewplants, We are sorry to hear that. Justing from our team reached out to you regarding this issue. Please respond to that email so we can have this issue resolved for you.
Feb. 13, 2023
Why does it seem every Shopify app is a bait-and-switch? Selected this one because it didn't seem shady, but 15 minutes into setup and I find out the only one I can use on the free plan is a silly popover. I'm willing to pay for the right product but not if I can't test it out first. Why can't apps be upfront about this instead of wasting everyone's time?
Hi ONEWITHFISH, I applogize for any inconvenience. What you're suggesting is not the case, you can create several campaigns with us under the free plan. Only advanced features are restricted under the free plan. We also offer free trial so you can explore the product before making any purchase.
Aug. 2, 2022
The landing page has a free template to use, but the design editing function is not available when using it, which will not work.
Using app
37 minutes
Total reviews
1
Average rating
1.0
Hi RandM Disposable Vape Electronic Cigarette, Apologies for the inconvenience. We have reached out to you regarding the issue you were facing so we can have this looked into and resolved for you. I would also feel that 5 minutes is too short of a time between installing, testing, and deleting any application for a fair assessment of the product. We truly hope that you would give Mailmunch a fair shot and leave an accurate review of your experience.
June 7, 2022
App claims to be free, a feature that I needed required a subscription. I subscribed to premium to get this feature and then when trying to implement this feature on my site I am told that it is only available for pro and my subscription would need to double in price. I asked to be reimbursed and uninstalled the app. The charge has never been refunded.
Hi Michelle Marie Boutique, I would like to applogize for the inconvenience you had to face. It is my understanding that a refund was processed promptly. I would also like to address all your concerns regarding the premium subscription. Please respond to the email sent from one of our Customer Success champions so we can have this issue addressed to your satisfaction.
May 10, 2022
This app is useless unless you have a paid account. There is not point in having a free account if all options are for premium paid accounts. I think its very misleading advertisement.
Hi Simplicity Captivates Beauty, We do offer Popover forms, landing pages, and Autoresponder under a free plan to get you started with recording leads and sending out welcome emails. Only features with advanced use cases require a premium subscription. If you view our premium offerings and the plan fee, you will us to be the most competitively priced email marketing solution available in Shopify app market place.
March 2, 2022
I've been using this app for over a year. It has so many bugs. Features we set up will just stop working and I will not be notified until a customer alerts us that they couldn't sign up for our list or receive a coupon code. Currently, our coupon autoresponder stopped working and the app is prompting me to upgrade to use this feature but I've had the PRO LEVEL subscription since day one. This app is totally unreliable.
Hi Rancourt & Co., Extremely sorry for the inconvenience you had to face. I have reached out to you regarding your concerns. Please respond to that email so we can have this issue fixed for you.
Sept. 3, 2021
Its worked for few days, and now it's freeze. So sad I worked so much to create my own template......
Hi OkO-OkO, Apologies for the inconvenience you had to face. Please reach out us by emailing us at "[email protected]" or respond to the email we already sent out regarding this issue. We would love to have this issue investigated and resolved for you.
Aug. 18, 2022
DO NOT USE. I REPEAT, DO NOT USE THIS APP. PLEASE FIND OTHER BETTER EMAIL MARKETING OR LANDING PAGE APPS. Firstly, they are unprofessional and won't own up to their mistakes. Kevin deleted my site's account when the instruction was to only assist in deleting subscribers. Once i noticed this and complained, he suddenly stopped responding. They left my account unattended to and only responded back once i informed them that i was going to leave a review. Then Alex responded and said no one had deleted it which wasn't true. This made me asked for a refund for my existing subscription which i'm being deprived of using. They deleted my old data, subscriber's form and every information i had on the site on that account. Suddenly, Liz started responding back acting all defensive, shady and very rude. Trying to act smart by indulging an event that previously occurred. I showed many proofs that Kevin deleted my site from the account but she kept arguing and arguing. She obviously wasn't paying attention before arguing but rather shared a screenshot from a second account i had with them and got the issue mixed up thinking she could outsmart the situation. She shared a screenshot proof with her own hands. My data is much more important to me than the refund of my unused subscription, incase you are thinking i just want a refund. I wish i could share screenshot here but i would do that on other review sites that allows image uploads. Ya'll can go to h*ll with the remaining subscription.
Hi Express Wig Braids, We apologize for any inconvenience you had to face. We charge only for the total number of subscribers which includes Cold subscribers as well. Recipients who have not engaged with you (opened emails from you) are termed as Cold subscribers which should be removed on a periodic basis to maintain the hygiene of your subscriber's list. The subscribers you were not able to send out emails are the bounced email addresses and recipients who have not confirmed their email address through the double option email which is the industry standard. The lost subscribers mentioned are the ones that you deleted from your account against our explicit requests. As per privacy laws, any subscribers deleted from an account is hard to delete and any such subscriber cannot be recovered.
May 14, 2021
If you are using PageFly Landing pages you DONT WANT to use this. Very buggy app. Hope our refund, thank you!
Hi The Lord Of The Magic, We apologize for any inconvenience you had to face. A refund has been processed as per your wishes. We would definitely like to address any concerns you may have as well. We have also reached out to you directly to ensure everything is setup as per your requirements.
May 10, 2021
Very difficult to use. This APP will require knowledge of the Mailchimp product. Not user friendly. The Get Support function is a joke. No one is attending to any questions. I have submitted numerous questions and zero reply for 7 days. There is not even an automated reply. Given that Mailchimp is providing automation customer experience, this is reflecting very badly on them. There is also such a confusion between the MailChimp related Shopify APP and the Mailchimp platform. This is causing a lot of confusion because when you install this APP, you must also sign up for the Mailchimp service from their platform too. And after you sign up, you will be directed to create campaign on their platform and not from the APP. The campaign you created from the APP and from the platform are not integrated. Almost impossible to find guideline or help tips in the APP or their platform. Resources are organized randomly and users have to search among 500+ documents. My experience and observation so far is that MailChimp is a very sophisticated software designed for developers to use. Very user-unfriendly for shop keepers to use directly. I was intending to try out the free plan before upgrading. Since this system is so difficult to use and confusing. I will have to find some other solutions. Now I also understand why freelancers are currently charging around $150 to help just to create a Mailchimp campaign because the system is so difficult.
Hi Pawpawpal Pet Products, Mailchimp no longer has their native Shopify app available. Mailchimp forms by Mailmunch Shopify app is offered by Mailmunch. Mailmunch is an official integration partner for Mailchimp and we help store owners like yourself to connect their Shopify store with their Mailchimp account. There was only one query sent to Mailmunch from your store which was promptly responded to. We have also reached out to you directly so we can address all of your concerns.
April 23, 2021
It complicated app i will like to have my refund thank you. it say upgrate to use fututres you upgrate and then asking again for upgrate
Using app
About 1 hour
Total reviews
3
Average rating
2.3
Hi Sarman Fashion, It is our understanding that your issue was addressed and resolved to your satisfaction. Can you please confirm if that is the case?
April 23, 2021
Charged me twice and keep telling me im still not premium account. Now im paying 30$ a month and cant use anything or cancel my subscriptions, and no one will reply to me.
Hi Crystal Cactus, Apologies for the inconvenience you had to face. A reply to your query has been sent and this issue has been resolved. Can you please check and confirm if that is the case?
Feb. 27, 2021
This app can cost entirely too much for newbies. You have to upgrade not once, but TWICE you even send an email.
Feb. 12, 2021
UPDATE: The support team keeps seeing our messages and ignoring us completely. Get away from this app, I don't really know what to say... The UI looks good and their templates look fine but you only gonna get trouble from this guys.. They charge you like you crazy, we are paying more than we pay shopify and their services don't even work properly, what you see on the preview is not what you will actually get! So don't get mistaken as you will think your customer are looking at something you carefully built but no, they would be seeing very different parts of the body, such as the backgroung going completely different if Gmail is on darkmode, and still they dare to tell you that is Google's fault and that is what it is while we now it is not. Very disappointing, they charge you so much and you get little to nothing in return. For us this feel like a legal scam almost. We will have to go and look for other app. UI is good and the functions they "offer" look good but they don't work. Support is not really helpful and tells you odd things such as when we ask if we could test our email we are about to broadcast to a gmail account they say "Yes, I will send to my gmail and then send you screenshots" which is just very odd, instead of simply allowing you to send a test email to which ever email you want! We are very upset as a small business is so hard to run and this guys dont help at all... Its all a lie, make sure you check what you are doing and you get inform as they won't bother in lying to you to cover there technical issues. Luckily for us we are informed enough. Very disappointing for the time we waste and for the time we will waste plus for the money we been paying this guys (more than to shopify and shopify give you a full platform to run your business) these guys can't even guarantee you your emails are sent correctly. Sorry if there is any typo mistakes on this review, I'm currently very upset with them for the damage they are causing us, we really cannot accept this.
Hi Kuwaloo Care, Apologies for the inconvenience. It is our understanding that all your concerns have been addressed. If that is not the case, please feel free to reach out to us at "[email protected]"
Feb. 2, 2021
It's very buggy. We were charged for USD130 (duplicate charges due to bugs) to get on both the lead capture pro and email marketing pro plans(total should be USD59). We sent 3k emails using a premium template. The next day we weren't able to send emails with premium templates any more and the same night our email function was completely disabled. We had to switch to our emergency email marketing app to send out emails for an offer that ends that night. Our account kept showing that we aren't on the email marketing pro plan even tho we were charged for it. Software products all have bugs and we understand that. So that's not the real dysfunction here. The customer service was chaotic, disappointing and incompetent. We reported the bugs and tried to get it resolved. The issue was handled by multiple customer service staff and they were giving us contradicting responses. Every time a new customer service person came in, we needed to brief them what has happened and what's worse is that no one took their time to look at all the screenshots we sent to really understand the issues. (and it's not that complicated) We decided this is not a service provider that we wanted to work with after talking to 4 different staff and still couldn't use the services we've been charged for. After we had clearly stated that we want to cancel the plans and want our money back, the customer service staff was still not listening and brushing it off saying "I am just trying to make sure that you can send out the campaign while we assist you with setting up your account." Please review the feedback and improve your services. You've built something pretty good but you need better services to retain your customers.
Hi I'MMANY London, Please let us know if this issue has been resolved to your satisfaction. If there are any outstanding issues you would like some assistance with, please reach out to us at "[email protected]"
Feb. 1, 2021
The app continues to suspend our ability to broadcast an email without reason and not seamlessly synch email subscribers from Shopify. Customer is not readily available on chat as stated to resolve issue either.
Hi Triple Nikel, Apologies for the inconvenience. It is our understanding that the issue you were facing has been resolved over live chat with one of our agents. If that is not the case, please feel free to reach out to us at "[email protected]" or by starting a new chat session through your Mailmunch account.
Jan. 26, 2021
I just installed the app, and even I can’t log in because my email can’t receive the verification code. Just like that, they charged me for two times. Please refund my money immediately.
Hi PIGGOODS, We are extremely sorry to hear about your experience. We have reached out to you so we can have your concerns addressed as well. You can also find support articles for the issues you mentioned on our Knowledge base "https://help.mailmunch.com/en/"
Dec. 9, 2020
If you can't afford the Pro/Premium account - then don't bother, this app is an absolute waste of your time (after taking forever to set it up, you have absolutely no options)
Hi Don't Furr-get the Cat!, Apologies for any inconvenience. All the features offered by Mailmunch have free variants available including all the form types with multiple templates for each form type, welcome email and fully automated Mailchimp integration. Only advance customization features are offered under premium plans.