MailerLite Classic
Powerful popups & personalized emails.
Rating
3.3
feedback
85
chart
#5,947
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
7%
-
Less than a month
9%
-
Less than a year
18%
-
More than a year
24%
Reviews Summary
The reviews for the Mailerlite app on Shopify are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the ease of use, affordability compared to competitors, and the ability to create visually appealing emails quickly. Users also appreciate the customer support provided by Mailerlite. On the other hand, negative feedback revolves around issues with customer service response times, problems with the app's functionality such as email count discrepancies and unreliable integrations with Shopify, and difficulties in getting accounts approved or refunded. Some users also mentioned challenges with automation features not working as expected.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 19, 2023
I’m glad I can rely on mailer support to help me with my email marketing needs and get back with me as soon as they can to resolve my concerns
March 29, 2022
I had seen very low ratings for the mailerlite app on shopify but thought how bad could it be and still went ahead with it. 09 days later, I realized that I just lost money and time on this app and nothing else. I paid for a list of 13,000 suscribers and then was told need to verfy the list. In batches first had to verify 2500 contacts and upon an open click of above 5% I could get to test another 2500 contacts. Once test resulted in a high bounce rate, which then according mailer lite meant I had to get my list verified. Their system showed me a value of 81$ to get my list verified and I was told by them not to use a free option. Obviously after wasting so much time and effort I said I want to shut my account as this is is agonizing, upon which I was told it is not in their policy to offer a refund. That is $75 down the drain and my first 1 star review in my life.
Hi Ottoman, we'd love to dive further into your case and have a chat about it! If you could email us a [email protected] with some extra details of your account, I can have a look further. - Lay
Dec. 8, 2021
App is ok but customer service terrible, it gets a number of follow ups to have an answer... this is annoying
Hi there, such a shame to hear about this experience! I would love to dive in on this - if you haven't already, please email us at [email protected]
Nov. 15, 2021
This app continues to perform poorly. We have been using Mailerlite for years and shopify for about a year. During the year we've been using the ML > Shopify integration we constantly have to reconnect the app b/c it stops showing ecommerce details for our campaigns and workflow automations. This is EXTREMEly frustrating as it's impossible to get an idea of how well our campaigns are performing when we have no ecommcere tracking. We also can't tell if it's working well or at all when it comes to using shopify tags for our customers/subscribers b/c it's so unreliable. The support is maybe the only thing that's worse than the app. I have put in tickets for this almost on a weekly basis for probably more than a year.
Aug. 22, 2021
Please do not download this app. The website is very hard to navigate and it doesn't attach to your store. My auto emails aren't going out at all. I also don't like how they don't have a live chat option.
Hi there - my apologies for not replying sooner, this is definitely not the intention from our part. We want to understand more of this situation - even if it's to help us understand how we can improve with this feedback. If you would like to send us your experience via [email protected], we love to read it.
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