MailerLite Classic
Connect customer data with advanced email marketing tools
Rating
3.2
feedback
29
chart
#8,217
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
-
Less than a day
14%
-
Less than a month
34%
-
Less than a year
31%
-
More than a year
14%
Reviews Summary
The reviews for the MailerLite Shopify App are mixed, with both positive and negative aspects highlighted by users. Positive feedback includes praise for the ease of use, intuitive interface, and drag-and-drop features for creating emails. Users also appreciate the customer support provided by MailerLite. On the other hand, negative reviews mention issues with functionality, particularly related to the integration with Shopify and the performance of automation features. Some users experienced difficulties with syncing, abandoned cart features not working, and unreliable e-commerce tracking. Customer service response times and approval processes were also criticized in some reviews. Overall, while some users found MailerLite to be a reliable and cost-effective email marketing solution, others faced challenges with technical issues and support.
Highlights
Review RSS Feed
All reviews
May 19, 2023
I’m glad I can rely on mailer support to help me with my email marketing needs and get back with me as soon as they can to resolve my concerns
Dec. 8, 2021
App is ok but customer service terrible, it gets a number of follow ups to have an answer... this is annoying
Hi there, such a shame to hear about this experience! I would love to dive in on this - if you haven't already, please email us at [email protected]
Nov. 15, 2021
This app continues to perform poorly. We have been using Mailerlite for years and shopify for about a year. During the year we've been using the ML > Shopify integration we constantly have to reconnect the app b/c it stops showing ecommerce details for our campaigns and workflow automations. This is EXTREMEly frustrating as it's impossible to get an idea of how well our campaigns are performing when we have no ecommcere tracking. We also can't tell if it's working well or at all when it comes to using shopify tags for our customers/subscribers b/c it's so unreliable. The support is maybe the only thing that's worse than the app. I have put in tickets for this almost on a weekly basis for probably more than a year.
June 3, 2021
So far so good. I used Mailchimp for years but needed something much easier to use since their drag and drop was severely lacking. I gave Mailerlite a try and I've been able to make great looking emails fast. Their drag and drop is superior and easier to use than Mailchimp and I would highly recommend this app. *One thing I hope they will eventually fix is their integration for Facebook in order to install a sign up page. It seems to only grab the amount of followers on personal instead of your actual business page which does not allow the app to work on Facebook. Would be a great feature if they worked the bugs out. I have over 8k followers on my business page but the integration gives an error that I have less than 2k.
Love an amazing a detailed review such as your Andrea. Thank you so much! - Lay
April 8, 2021
Absolute criminals. After they verified my emails and subscribers and then after 2 weeks of use they then asked for an upgrade. When I questioned why an upgrade they cancelled my account.
Hi there! Sorry to hear you didn't have the best experience with us. I would love to figure this out with you a bit further - could you email us to [email protected]? I can have a further look into this with you. - Lay
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