MailerLite Classic
Powerful popups & personalized emails.
Rating
3.3
feedback
85
chart
#7,531
All reviews
Rating Breakdown
Review RSS Feed
March 29, 2022
I had seen very low ratings for the mailerlite app on shopify but thought how bad could it be and still went ahead with it. 09 days later, I realized that I just lost money and time on this app and nothing else. I paid for a list of 13,000 suscribers and then was told need to verfy the list. In batches first had to verify 2500 contacts and upon an open click of above 5% I could get to test another 2500 contacts. Once test resulted in a high bounce rate, which then according mailer lite meant I had to get my list verified. Their system showed me a value of 81$ to get my list verified and I was told by them not to use a free option. Obviously after wasting so much time and effort I said I want to shut my account as this is is agonizing, upon which I was told it is not in their policy to offer a refund. That is $75 down the drain and my first 1 star review in my life.
Hi Ottoman, we'd love to dive further into your case and have a chat about it! If you could email us a [email protected] with some extra details of your account, I can have a look further. - Lay
Nov. 15, 2021
This app continues to perform poorly. We have been using Mailerlite for years and shopify for about a year. During the year we've been using the ML > Shopify integration we constantly have to reconnect the app b/c it stops showing ecommerce details for our campaigns and workflow automations. This is EXTREMEly frustrating as it's impossible to get an idea of how well our campaigns are performing when we have no ecommcere tracking. We also can't tell if it's working well or at all when it comes to using shopify tags for our customers/subscribers b/c it's so unreliable. The support is maybe the only thing that's worse than the app. I have put in tickets for this almost on a weekly basis for probably more than a year.
Aug. 22, 2021
Please do not download this app. The website is very hard to navigate and it doesn't attach to your store. My auto emails aren't going out at all. I also don't like how they don't have a live chat option.
Hi there - my apologies for not replying sooner, this is definitely not the intention from our part. We want to understand more of this situation - even if it's to help us understand how we can improve with this feedback. If you would like to send us your experience via [email protected], we love to read it.
June 27, 2021
They didn't approve my account because the algorithm didn't trust/like me. Stay away from this. There are better apps.
Hi there, We love to understand the situation a bit more. Unfortunately, at the moment, I do not have enough details to know the history. If you'd like, you can email me at [email protected] with more information and I can have a look into this and maybe have a chat about it? - Lay
May 25, 2021
Bad experience with this app. Unhelpful customer service. Worked fine but they are misleading about emails count. They lead you to believe you pay for X number of emails per month, but after the month ends and they take another payment, the email count does not reset.
Hi ther - I would love to understand your experience a bit more. Would it be possible to get further details of your account? You can email this to me at [email protected] I can then have a further look and give you a more personalized answer. - Lay
April 8, 2021
Absolute criminals. After they verified my emails and subscribers and then after 2 weeks of use they then asked for an upgrade. When I questioned why an upgrade they cancelled my account.
Hi there! Sorry to hear you didn't have the best experience with us. I would love to figure this out with you a bit further - could you email us to [email protected]? I can have a further look into this with you. - Lay
Jan. 24, 2020
Don't go for them! Just don't! The app is really good, I love it, BUT the customer support is AWFUL! Countless emails sent without an answer. And to get an approved site is like a raffle, in spite you might be perfect! AWFUL CUSTOMER SUPPORT and you've already lost a cliente
Hello! Sorry for any inconvenience caused. It seems that you have created 5 accounts with MailerLite and one of them is approved and you can use it (we allow 1 account per organization). If you are having trouble accessing the account, please contact [email protected] and we will gladly help you out. Thank you!
Oct. 25, 2019
I just registered and got the same message I've been reading about in these low reviews. " We received your request for approval, but at this point, we're unfortunately unable to give you full approval. We perform comprehensive checks to determine if an account is valid and complies with our Terms of use and Anti-spam policy. Your account didn't pass this test, for now. Your website has no or insufficient content. We require all our users to have a fully finished website. We recommend you to update your account so it complies with our terms and policies, and then request another approval. Normally you should be fine then." *** My website has been fully finished and functional for a long time. Insufficient content? What kind of foolishness is that?
Hello, Please be informed that your account is approved and you are free to use it. Thank you!
Oct. 15, 2019
would not allow me to fully set it up on my OWN SHOP. I confirmed it through my Gmail account but it makes you have to create a domain just to confirm AGAIN through a useless Shopify email which us unnecessary when you choose the option for you the reason why you don't have a domain it denies your request, but I been using my site for a while.
Hello, Your account is currently approved and you are free to use it, however, if you have any additional questions or concerns, please contact us at [email protected] Thank you!
Oct. 5, 2019
They just get your subscribers list and that's all. I think its scam. My store is 5 years old what its mean please finish your website)))))i finish it 5 years)) Hello, thanks for reaching out! We could not approve your account because your website does not work. We need to check your website to see what type of content are you planning to send. Please finish your website and content us, then we'll review your website and account. Let me know if you have more questions related to this matter! Kind regards,
Hello, I am very sorry you've had a bad experience with our app, however, some accounts are not approved in order to make sure the best possible deliverability. Your subscriber list will be deleted. Thank you.
Sept. 22, 2019
don't even try to install this app...total waste of time...they are on shopify just to waste people's time & money
Hello, Sorry for any inconvenience caused. Your account has been approved and you can start using it now. Thank you.
Sept. 2, 2019
1) It's so misleading that is says "free" when it obviously isn't if you have more than 2500 subscribers. 2) They have to "review" your account before sending your campaigns, and of course they charge you before hand so even if they decline your account they still get the money and you paid for a service that was of no use.
Hello, You can visit our pricing page for more details regarding our free and paid plans - https://www.mailerlite.com/pricing The review process is the usual process we follow for all accounts to ensure the best possible deliverability to our current clients. As no campaigns were sent, you can always ask for a refund. If you have any questions, you can always reach out to us via live chat or at [email protected]. We are sorry if this has caused you any troubles. Thank you.
Aug. 12, 2019
They just collect the customer data and app is not functional. Horrible customer service, the expect us to contact them multiple times to resolve.
Hello, I am sorry for any inconvenience this may have caused. Your account is approved and you can use the app. If you have any questions, you can always reach out to us at [email protected] Thank you.
July 27, 2019
i sign up for use this email for business i use klaviyo and constant contact for years never seen such crazy explain why i was not approve. Sorry, we can't approve your account We review all new customers in order to protect our system and others from potential spam email. Our system performs many checks and tests to determine the validity of new accounts. Unfortunately your account didn't pass those tests. If you believe that it's a mistake, please contact us at WHY WILL I WASTE ME TIME TO CONTACT YOU. YOU NOT THE ONLY EMAIL COMPANY, YOU ALL NEED TO CHECK MY HISTORY WITH MY OTHER TO BUSINESS, NEVER I HEARD SUCH CRAP. SHOPIFY NEED TO GET YOU OFF THE PLATFORM.I DID NOT EVEN SEND A EMAIL TO NO CUSTOMERS. YOU ALL ARE JOKE ANS WASTING PEOPLE TIME. [email protected]
Hello! It seems that you have created 2 accounts with MailerLite and you can have 1 account per 1 organization. The first account you have created is approved and you can use it. If you would like to get more details, please contact us at [email protected] We are sorry for the trouble.
July 10, 2019
Less than 1 if I could! My account was terminated for "sending spam." even if my spam score WAS 0%! No notice, no way to re-up my account. Waste of money and a waste of time! Not even a refund! Don't switch from Mailchimp!
Hello, Sorry to inform you, but unfortunately, the content you were sending is prohibited by our Terms of Service. Due to this breach, no refunds are offered.