MailerLite Classic
Connect customer data with advanced email marketing tools
Rating
3.2
feedback
31
chart
#12,493
All reviews
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Nov. 15, 2021
This app continues to perform poorly. We have been using Mailerlite for years and shopify for about a year. During the year we've been using the ML > Shopify integration we constantly have to reconnect the app b/c it stops showing ecommerce details for our campaigns and workflow automations. This is EXTREMEly frustrating as it's impossible to get an idea of how well our campaigns are performing when we have no ecommcere tracking. We also can't tell if it's working well or at all when it comes to using shopify tags for our customers/subscribers b/c it's so unreliable. The support is maybe the only thing that's worse than the app. I have put in tickets for this almost on a weekly basis for probably more than a year.
April 8, 2021
Absolute criminals. After they verified my emails and subscribers and then after 2 weeks of use they then asked for an upgrade. When I questioned why an upgrade they cancelled my account.
Hi there! Sorry to hear you didn't have the best experience with us. I would love to figure this out with you a bit further - could you email us to [email protected]? I can have a further look into this with you. - Lay
Oct. 15, 2019
would not allow me to fully set it up on my OWN SHOP. I confirmed it through my Gmail account but it makes you have to create a domain just to confirm AGAIN through a useless Shopify email which us unnecessary when you choose the option for you the reason why you don't have a domain it denies your request, but I been using my site for a while.
Hello, Your account is currently approved and you are free to use it, however, if you have any additional questions or concerns, please contact us at [email protected] Thank you!
April 2, 2019
This is the worst app. I switched from MailChimp, which I'd used for 2+ years without issue because they stopped supporting Shopify. I spent a week moving my list over, setting up pop-ups, landing pages and syncing it to my site. I sent one email during this time. The whole time (a week) I used it, I was getting a lot of suspicious sign-ups to my list, but MailerLite didn't filter robo-sign-ups like MailChimp, so I enabled double-opt-in and it fixed the issue. I had slowly started to cull the weird signups when my account was terminated for "sending spam." No notice, no way to re-up my account. Waste of money and a waste of time.
Hello, Sorry for any inconvenience caused. Your account has been approved and you can use it now. If you have any questions, you can always contact us via live chat or email us [email protected] Thank you.
March 20, 2019
Complete scam and waste of time. They never mention upfront how convoluted their policies are. Need approval to send 1000+ emails. Need to inform them where and how you got the emails in your existing database. On top of that, email list import is terribly slow. Even if you end up being approved, be prepared to be blocked that after the you send out of the initial batch of the emails. We paid for a month, used them once to send out emails - they blocked the account because they didn't like the email database (which initially had been approved...). They REFUSED to issue a refund. So far the worst app found in the Shopify app store. Using this app for free might be ok, but don't anticipate any of the promised services to work in the paid plans!
Hi, Unfortunately, your account breached our Anti-Spam policy and hit allowed threshold for bounce rate and spam complaints, because of that it had to be closed. We work hard to ensure the best possible deliverability for our customers.
Sept. 17, 2018
They said my account isn't approved because their algorithm didn't think it was worthy. I've been using MailChimp for the last four years and the only reason i wanted to switch was because of the high cost. Well, i guess not. I'd rather pay the higher cost and get seamless service rather than get rejected by an algorithm.
Nov. 29, 2017
Unbelievable! ignored recent bad review and installed, go to register and guess what? SERVERS DOWN! Needless to say deleted and now to delete and coding left behind what a pile of s"*!!!
Nov. 19, 2017
The app is easy to set up and the email templates are great. The HUGE PROBLEM is functionality. The automation simply does not work. We have set up 3 different automation sequences, all to different opt in lists and all with different triggers. NONE of them have worked properly from the start. Customers and subscribers have been emailing us confused about the emails they are receiving. What a nightmare. The Mailerlite team keeps telling me "our team is working on it". Two weeks into using the software, nothing has been fixed. I have subsequently had to pause all automation and manually send all emails. Switching from Mailchimp to Mailerlite was an easy 1 hour project. Trying to get Mailerlite to work properly has taken several days of my time... and is still causing issues. I have zero faith in moving forward with them as our email software provider. Ultimately, I will be switching back to Mailchimp after wasting a lot of time on this app and confusing a lot of our customers.