All reviews

Rating Breakdown

  • 5
    42% (13 ratings)
  • 4
    6% (2 ratings)
  • 3
    6% (2 ratings)
  • 2
    16% (5 ratings)
  • 1
    29% (9 ratings)

Reviews with Text

  • 100% (31)
Review RSS Feed Review RSS Feed

2 / 5 Share

Oct. 15, 2020

As email marketing software, it is not acceptable that you offer the Abandoned Cart feature, but this feature does not work. According to support, nobody knows what it is, and when it works. I find the software otherwise quite good but important functions just don't always work or not at all.

Using app

Over 1 year

Total reviews

2

Average rating

3.5

Developer Reply

Hello, Our development team is aware of the abandoned cart issue and is currently working on getting it fixed. If you would like to get an update regarding the process, please message our customer support team via live chat. Thank you for understanding and your patience.

2 / 5 Share

Oct. 7, 2020

As others have noted, this integration NO LONGER WORKS. It appears to have stopped functioning in September, as that's when my automated form stopped collecting/sending emails. Pop ups and purchase triggers no longer work. When support was contacted, the "fix" offered was to sign up for a different third party app to handle the triggers instead. This is basic functionality that needs to be fixed ASAP. I guess I'm getting what I paid for since my list is small enough I'm only on the free plan. This broken functionality isn't going to help me grow my email list for a paid plan though!

Using app

4 months

Total reviews

2

Average rating

1.5

Developer Reply

Hello, Really sorry for the inconvenience you have experienced. I can see you've been in touch with our customer support team regarding the issues since you wrote the review. Could you please follow-up with the team in case you are still having problems with the automation trigger? Appreciate the patience. Thank you!

2 / 5 Share

Aug. 15, 2020

Would love to give his app 5 stars because for ease of use and user interface. However, I keep having to install and uninstall it in order to use the ecommerce integrations (abandon cart, dynamic products, etc.) Will definitely use again if/when they work out the kinks.

Using app

4 days

Total reviews

1

Average rating

2.0

Developer Reply

Hello, Thank you for your feedback! Could you please contact us at [email protected] with more details about the issue you are experiencing? It would help us to investigate further and make sure it works well for you! Thank you, Paul

2 / 5 Share

March 9, 2020

We shifted from Mailerlite once the Shopify integration stopped working for Mailchimp to varying degrees of success. Whilst Mailerlite is a cheaper price point it still (in theory) has all the features that you can run reasonably in depth email campaigns, much like MailChimp. The problem is there are TONS of glitches. We went through a painstaking process to setup our welcome flows, automations, customer segments, and once done we’ve experienced constant problems. The main problems have been automations not firing properly, and attribution errors (quite big ones). Both problems have many sub-problems embedded within them. The support team are very strange. Sometimes they respond very quickly with great details, other times they take days (or weeks) between responses and it’s clear they haven’t taken the time to understand the problem. The unfortunate thing is our problems have dragged on now for almost 2 months and we are no closer to a solution. I hate to say this but Andrej from the support team is absolutely terrible. He’s almost singlehandedly destroyed my will to live. Anyway beware before you switch, the cost is good but it might end up causing you way more problems in the long run

Using app

About 2 months

Total reviews

22

Average rating

4.9

Developer Reply

Hello, Sorry for the inconvenience and the frustration you have experienced regarding the issues you are facing. Every shop has its own specifics that may influence how the integration is working. Some of the cases are unique and takes some time to test and find the solution to fix. We are looking into this to solve it as soon as possible. Thank you.

2 / 5 Share

May 17, 2019

I'm unable to install the app. It says "shopify.mailerlite.com refused to connect." If the app is no more supported, then the same should be taken down. Otherwise please let us know how to install the app. If there is any special permission required before installation, etc.

Using app

28 minutes

Total reviews

3

Average rating

4.0

Developer Reply

Hello, The application is supported and should be working. Could you please contact our support via live chat or email ([email protected]) and we will look into it. Unfortunately, I am unable to find your account under "BookMyCostume". Thank you!