Rating

2.3

feedback

22

Reviews

chart

#6,593

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    5%
  • Less than a month
    32%
  • Less than a year
    41%
  • More than a year
    9%

Reviews Summary

The reviews for the Matterhorn Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the quality of products, ease of synchronization with the store, and responsive customer service. However, negative themes include slow shipping, unresponsive customer support, issues with order fulfillment, and lack of transparency regarding returns and stock availability. Some users experienced frustration with technical issues and communication problems, leading to dissatisfaction with the app and the supplier.

Highlights

Quality of products and synchronization with store
Slow shipping and order fulfillment issues
Unresponsive customer support and lack of transparency regarding returns
Technical issues and communication problems
Mixed feedback from users

Rating Breakdown

  • 5
    45% (10 ratings)
  • 4
    9% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    5% (1 ratings)
  • 1
    41% (9 ratings)

Reviews with Text

  • 91% (20)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Jan. 20, 2026

if you are just starting out please do not waste your time with this supplier. from the get go which was over as year ago, customer service was spotty, and as for the website it could be more user friendly with regard to updating items. I really hope that there is another European supplier that can fulfill my needs took months for my test order to be delivered to me and I'm pretty certain that one item just didn't even make it to me i have uploaded so many items and invested so much time that it now breaks my heart to remove all their items and start fresh. does any one know of any supplier that carry the same brands as Matterhorn? If I could leave a negative star rating I would

Using app

Over 1 year

Total reviews

5

Average rating

3.8

1 / 5 Share

Sept. 27, 2025

Une marque qui n'inspire aucune confiance. ils vous abondonne quand vous avez un probleme technique . 2 mois d'attente pour obtenir une reponse "Svp soyez patiente nous allons traiter votre demande " quand vous lancez une commance chez vous il faut etre pret d'attendre + 7 jours pour la preparation de la commande et 5 jours min pour envoyer une commande .C'est vraiment honteux

Using app

3 months

Total reviews

3

Average rating

3.7

5 / 5 Share

Sept. 25, 2025

So far my experience is positive, the store synchronization is good and the products are very nice.

Store

TVesto

Using app

15 days

5 / 5 Share

Sept. 10, 2025

Using app

10 minutes

Total reviews

3

Average rating

5.0

1 / 5 Share

Sept. 10, 2025

I'm trying to place an order but no response for 5 days. Tried to contact them everywhere. Their Whatsapp number on their Facebook page is fake. It seems that this company isn't operating. MONTHS OF WORK TO CREATE A STORE WASTED BY THIS FAKE SUPPLIER!

Using app

4 months

Total reviews

1

Average rating

1.0

All reviews

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