Rating

2.3

feedback

22

Reviews

chart

#5,674

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    5%
  • Less than a month
    32%
  • Less than a year
    41%
  • More than a year
    5%

Reviews Summary

The reviews for the app are mixed, with both positive and negative feedback. Positive aspects include the quality of the products, ease of installation, and responsive customer service. Customers appreciate the European-quality products, the user-friendly installation process, and the helpful and supportive customer service agents. However, there are also negative comments regarding slow app performance, technical issues, lack of admin support, and delays in order processing and shipping. Some customers have experienced difficulties with placing orders, receiving responses to emails, and dealing with unresponsive customer service. Overall, the app seems to have potential with high-quality products and good customer service, but improvements are needed in terms of app performance and support responsiveness.

Highlights

Quality of products and European-quality items
Ease of installation and user-friendly process
Responsive customer service
Technical issues and slow app performance
Delays in order processing and lack of admin support

Rating Breakdown

  • 5
    45% (10 ratings)
  • 4
    9% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    5% (1 ratings)
  • 1
    41% (9 ratings)

Reviews with Text

  • 91% (20)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Jan. 20, 2026

if you are just starting out please do not waste your time with this supplier. from the get go which was over as year ago, customer service was spotty, and as for the website it could be more user friendly with regard to updating items. I really hope that there is another European supplier that can fulfill my needs took months for my test order to be delivered to me and I'm pretty certain that one item just didn't even make it to me i have uploaded so many items and invested so much time that it now breaks my heart to remove all their items and start fresh. does any one know of any supplier that carry the same brands as Matterhorn? If I could leave a negative star rating I would

Using app

--

Total reviews

5

Average rating

3.8

1 / 5 Share

Sept. 27, 2025

Une marque qui n'inspire aucune confiance. ils vous abondonne quand vous avez un probleme technique . 2 mois d'attente pour obtenir une reponse "Svp soyez patiente nous allons traiter votre demande " quand vous lancez une commance chez vous il faut etre pret d'attendre + 7 jours pour la preparation de la commande et 5 jours min pour envoyer une commande .C'est vraiment honteux

Using app

3 months

Total reviews

3

Average rating

3.7

5 / 5 Share

Sept. 25, 2025

So far my experience is positive, the store synchronization is good and the products are very nice.

Store

TVesto

Using app

15 days

5 / 5 Share

Sept. 10, 2025

Using app

10 minutes

Total reviews

3

Average rating

5.0

1 / 5 Share

Sept. 10, 2025

I'm trying to place an order but no response for 5 days. Tried to contact them everywhere. Their Whatsapp number on their Facebook page is fake. It seems that this company isn't operating. MONTHS OF WORK TO CREATE A STORE WASTED BY THIS FAKE SUPPLIER!

Using app

4 months

Total reviews

1

Average rating

1.0

All reviews

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