All reviews

Rating Breakdown

  • 5
    73% (133 ratings)
  • 4
    6% (11 ratings)
  • 3
    4% (8 ratings)
  • 2
    4% (8 ratings)
  • 1
    12% (22 ratings)

Reviews with Text

  • 98% (179)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 20, 2024

Happy with the assurance it provides our customers. Still on free version but will embark on he paid journey as soon as our business grows in affordability. Thanks for this product, its great.

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 5, 2024

6 years with TrustedSite now, because our customers tell us it gives them confidence that our site is a trusted site!

Using app

About 6 years

Total reviews

6

Average rating

5.0

2 / 5 Share

April 12, 2024

Too expensive and their free plan is a scam. You reach the maximum number of hits after a few days and then the badge won’t show anymore.

Using app

About 1 year

Total reviews

1

Average rating

2.0

5 / 5 Share

March 25, 2024

Great way to give customers ease of mind that our site is a trusted site!

Using app

About 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

March 2, 2024

Terrific app...really simple and very easy to use. Wonderful customer service too.

Using app

22 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 20, 2024

Worth it!

Using app

22 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 26, 2024

Fantastic app. Great way to show customers all the trust information about your site, from a great company

Using app

5 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Jan. 23, 2024

Great app and customer service. Thank you TrustedSite team.

Using app

3 months

Total reviews

9

Average rating

4.6

5 / 5 Share

Dec. 8, 2023

Helped my store

Using app

21 days

Total reviews

16

Average rating

5.0

5 / 5 Share

Dec. 1, 2023

Awesome results from having badge on my e-commerce website. I recommend this to all businesses online.

Using app

24 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Nov. 17, 2023

So far we have had a great experience with the TrustedSite team. Easy to install, no issues with use

Using app

26 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 6, 2023

Helps us to ensure our customers feel safe when on our website. Have used on many sites and will continue too. Thanks James StockBuyer.co.uk

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 3, 2023

I decided to try this site to see if it would help me with sales. I am getting a few sales not as many as I expected. I am continuing to use the app because I think it helps people to trust my site. Db

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 7, 2023

The best, I am using 5 years this is best secured certificates site around the world.

Using app

Over 5 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Aug. 25, 2023

Amazing customer service from a company representative by the name of Kekoa. If anyone's lucky enough to have their enquiry served by this person, they'll have a great experience

Using app

Over 6 years

Total reviews

4

Average rating

5.0

2 / 5 Share

July 29, 2023

Can't change the size or location, or color of the badge. It covers some stuff from my site. Also, cannot open the app.

Using app

5 months

Total reviews

16

Average rating

3.8

Developer Reply

Thank you for your review. We have taken your feedback into consideration and moving forward, we will be rolling out a change that allows merchants to adjust the location of the floating trustmark. One of our reps will be reaching out with more details on that change.

1 / 5 Share

July 26, 2023

Why does the biggest Scam app call themselves TURSTED SITE, they will never reply to a support ticket unless you notify Shopify to get involved, the phone number on the site, no one ever picked up, I canceled 5 times and they still charge me every month till I get Shopify involved to refund it Why does shopify allow a scam app to offer that on their platform THIS IS THE WORST APP AROUND

Using app

About 2 months

Total reviews

6

Average rating

4.3

5 / 5 Share

Feb. 22, 2024

Excellent and timely support. They go above and beyond to help set up, monitor and answer questions.

Using app

9 months

Total reviews

14

Average rating

5.0

1 / 5 Share

June 6, 2023

I think this is a scam app, it slows down the site, it tracks all customer info, after a year of using it I'm going to uninstall this today. how do I remove your app code?

Using app

9 months

Total reviews

3

Average rating

3.7

Developer Reply

Thank you for your review. We are actively investigating this issue. Our support team will be reaching out to you.

3 / 5 Share

June 2, 2023

Well, I see the potential for having this app on stores to ensure trust with our customers however, when I added it to my store it slowed my store down drastically. I decided to delete the app just to see if it really was this app that slowed it down and not something else all though it's the only app I've added in a while. A week or so later I was still receiving emails from them monitoring my website and letting me know how many customers were on my site at the time and how close I was to the 500 minimum for the free trial, AFTER I deleted them. I'm positive they're still on my store but just aren't sending anymore emails to make it look like they're not on there because of my reply to still receiving their emails. My speed score is still down and I pay another app service to keep the store loading fast. They've disabled my account preventing me from logging in again to reinstall which seems a little deceitful to be honest. I'm guessing because my store is still being tracked maybe? I'm not sure if it's the company, a certain person(s) at the company, or the app itself that's the problem here. Please provide some feedback. thanks!

Using app

30 days

Total reviews

14

Average rating

4.6

Developer Reply

Thank you for your review and for bringing this to our attention. Someone from our support team will be contacting you shortly.