TrustedSite ‑ Trust Badges
Build trust with your visitors and increase sales.
Rating
4.6
feedback
779
chart
#32
All reviews
Rating Breakdown
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Sept. 6, 2023
I installed this app to enhance my store's reputation. I believe this app is very useful to have and it even provides you reports on traffic and volume to your store. I reached out to customer support and Kekoa was a big help when I asked. Thank you for!
Sept. 6, 2023
The support is great and are always responsive. They handled the integration and getting the code put in the right places so my trusted badges display properly.
Sept. 2, 2023
At ePrimeBay.com, we understand the importance of trust and security for our customers. That's why we've integrated TrustedSite Trust Badges into our website. These badges have been instrumental in assuring our customers of the safety and reliability of our platform. TrustedSite Trust Badges are more than just icons; they represent our commitment to maintaining a secure and trustworthy online environment. Since implementing them, we've noticed an increase in user confidence, leading to higher customer trust and satisfaction. What sets TrustedSite apart is its comprehensive approach to website security. From daily scans for malware to a clear privacy policy, these badges reassure our customers that their data is in safe hands. The peace of mind this provides is invaluable, especially in today's digital landscape. Furthermore, the integration process was seamless, and the support from the TrustedSite team has been exceptional. Their dedication to enhancing online trust is evident, and we're proud to be associated with such a reputable company. The Management Team of ePrimeBay.com
Aug. 25, 2023
Amazing customer service from a company representative by the name of Kekoa. If anyone's lucky enough to have their enquiry served by this person, they'll have a great experience
Aug. 4, 2023
TrustedSite has greatly enhanced my online store's reputation. The certifications and trust badges displayed on my site have helped build trust with my visitors. It's reassuring for potential customers to see that my business is verified and their information is secure. The process of verification through the TrustedSite app was seamless, and I'm confident it has positively influenced my customers' shopping experience. I highly recommend TrustedSite to fellow store owners looking to establish credibility and trust with their audience.
July 29, 2023
Can't change the size or location, or color of the badge. It covers some stuff from my site. Also, cannot open the app.
Thank you for your review. We have taken your feedback into consideration and moving forward, we will be rolling out a change that allows merchants to adjust the location of the floating trustmark. One of our reps will be reaching out with more details on that change.
July 26, 2023
Why does the biggest Scam app call themselves TURSTED SITE, they will never reply to a support ticket unless you notify Shopify to get involved, the phone number on the site, no one ever picked up, I canceled 5 times and they still charge me every month till I get Shopify involved to refund it Why does shopify allow a scam app to offer that on their platform THIS IS THE WORST APP AROUND
Feb. 22, 2024
Excellent and timely support. They go above and beyond to help set up, monitor and answer questions.
July 14, 2023
Highly recommend, I had a slight issue register the wrong email , and they responded within 24 hours. Thanks a lot
June 23, 2023
I use trustedsite because it is an important requirement for people to know that they can trust my site. I am very satisfied. Thank you!
June 7, 2023
At first the app was great, until i accidently picked the wrong plan and no I getting a outrageous charge even though I changed the plan once I realized it was the wrong plan. Then later deleted the app and the charge is still pending.
Thank you for your review. Someone from our support team will be reaching out to you shortly to help resolve this issue.
June 6, 2023
I think this is a scam app, it slows down the site, it tracks all customer info, after a year of using it I'm going to uninstall this today. how do I remove your app code?
Thank you for your review. We are actively investigating this issue. Our support team will be reaching out to you.
June 2, 2023
Well, I see the potential for having this app on stores to ensure trust with our customers however, when I added it to my store it slowed my store down drastically. I decided to delete the app just to see if it really was this app that slowed it down and not something else all though it's the only app I've added in a while. A week or so later I was still receiving emails from them monitoring my website and letting me know how many customers were on my site at the time and how close I was to the 500 minimum for the free trial, AFTER I deleted them. I'm positive they're still on my store but just aren't sending anymore emails to make it look like they're not on there because of my reply to still receiving their emails. My speed score is still down and I pay another app service to keep the store loading fast. They've disabled my account preventing me from logging in again to reinstall which seems a little deceitful to be honest. I'm guessing because my store is still being tracked maybe? I'm not sure if it's the company, a certain person(s) at the company, or the app itself that's the problem here. Please provide some feedback. thanks!
Thank you for your review and for bringing this to our attention. Someone from our support team will be contacting you shortly.
June 1, 2023
I really want this on the site, but the free version only allows it to show in the bottom right corner of the site. That's where the chat box is. At this time, I can't afford $39 a month just to be able to move it to the left side of the site. That's really unfortunate.
May 28, 2023
I downloaded the app to test it but I don’t have the password . I am trying to get he email to restart my password but not email is sent . Please I need support asap . Thanks
Thank you for your review. Someone from our support team should be reaching out to you shortly.
May 1, 2023
I would like to say everyone that this helps me to find good loyal customer and trusted customer thank you trustedsite love you more
April 24, 2023
pretty good.. features that should be basic cost a lot for startup sites that already have alot of expenses.. not really worth it atm
March 17, 2023
Great tool and a must have for all websites who want to convey a feeling of trust and security to their users and customers.
March 10, 2023
We are very happy with this app. The support from Jay to enable the recommended implementation was excellent. Jay was very professional and communicated the progress of the required changes very well. I would not hesitate to recommend this app to other Shopify store owners.
March 9, 2023
POOR customer service! takes ages to respond. You have to wait at least 2-3 days before someone responds and even then it's just one message and then you have to wait again. The trustedsite badge was not showing in my website and the issue wasn't resolved when I gave them access to my site. I also been asking for a refund as I have uninstalled their app but they won't give me my refund even though the payment was less than 30 days ago.